Overview
Intelius is a website where you can easily look up people and find lots of information about them like phone numbers, addresses, criminal records, background checks, and more. It's like a one-stop place if you want to find someone or learn more about a person. The company gathers data from many sources to give detailed reports, all while keeping your searches private and secure. People often use it to satisfy their curiosity or to check backgrounds quickly without any complicated process.
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The description is based on the main services listed and described on Intelius's official website. It uses simple language targeted at consumers and summarizes the key offerings in an easy-to-understand way.
How to Get an Intelius Refund: Step by Step
If you purchased through Intelius.com (direct card purchase):
- Call Intelius Customer Service at (877) 564-3253, available Monday through Friday, 7 AM to 4 PM PST.
- When connected, clearly state that you are requesting a refund for the recurring membership charge on your card.
- Explain your reason for the refund request using one of these persuasive approaches:
- "The charge was unauthorized or fraudulent on my card."
- "I was charged without notice or did not intend to renew my membership."
- If the representative says you must cancel your membership first before getting a refund, explicitly request cancellation in the same call.
- After cancellation, reiterate your refund request and reasons, emphasizing any fraudulent or unintentional charge factors.
- Take note of any case or confirmation numbers provided by the customer service agent for your records.
How to Contact Intelius
If you need assistance, here’s how you can get in touch with Intelius support team:
Tips and Tricks for Getting an Intelius Refund
- Use a one-time use or prepaid card with a low limit to minimize risk and ease refund if charged mistakenly.
- Cancel the trial or subscription immediately within the trial period to avoid being charged further.
- Contact customer service early during business hours (7:00am-4:00pm Pacific time) for cancellation and refund requests.
- Be firm but polite when requesting a refund, emphasizing incorrect charges or unauthorized billing.
- Mention disputing charges with your bank if customer service refuses refund, signaling escalation to financial institution.
- Threaten to contact the Better Business Bureau or Attorney General if refund is refused, as some users reported receiving partial refunds after escalation threats.
- Document all communications including cancellation confirmations and refund promises to use as evidence if disputing charges.
- Use clear and concise language focusing on unauthorized charges, incorrect services, and request full refund promptly.
- Expect no refunds for dissatisfaction alone unless charges were unauthorized or there was a billing error.
- Consider cancelling your payment method (credit/debit card) if charges persist and dispute via your bank or card issuer.
- Check forums like Reddit and BBB for recent user experiences to learn specific language and tactics that worked recently.
- Time your communication early in the week and during business hours to maximize chance of speaking to a representative who can help.
Why Do People Request Refunds from Intelius
- Unexpected billing charges due to not understanding or noticing the recurring subscription nature.
- Recurring charges continuing despite attempts to cancel membership.
- Reports containing information about the wrong person, leading to dissatisfaction with the service.
- Outdated or inaccurate information in reports, with reports not reflecting current data.
- Unauthorized or fraudulent charges on credit cards or payment methods.
- Difficulty in canceling subscriptions, with some users not realizing multiple subscriptions need individual cancellation.
- Disputes over refund requests where customers feel they were not properly refunded or charged incorrectly.
- Disagreements on billing terms and conditions, especially regarding automatic renewals and refund eligibility.
Intelius Refund Script
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Hello Intelius Support,
I hope this message finds you well. I am writing to address a billing issue that I recently encountered. I noticed an unexpected charge on my account that I did not authorize. Upon reviewing my subscriptions, I realized that this charge was made in error.
I would greatly appreciate your assistance in processing a refund for this accidental charge. Please let me know if you require any further information to facilitate this request.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Intelius Refund Policy
Intelius does not provide refunds for cancellations made during the billing cycle, and charges are billed every 30 days. If a customer cancels their service, they will not be charged for the next billing period, but will still have access to services until the end of the current cycle. Refunds may be available in rare cases if a charge was incurred in error or due to fraudulent use.
The Easiest Way to Get an Intelius Refund
If you’re frustrated trying to get a refund from Intelius—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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