Overview
Opti Contacts is an online store where you can buy contact lenses from popular brands like Acuvue and Dailies Total 1 at great prices. They make it easy to order your lenses by letting you pick the contacts, enter your prescription, and place your order all online. You can also sign up for autoship to get your lenses delivered automatically. They offer free shipping on orders over $99, a price match guarantee, and fast same-day shipping for most items. Their payment process is secure, and they have easy returns if needed. They also provide helpful customer support by email and phone, and you can track your order online. Plus, they help you check your vision insurance benefits to save more money.
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The description is based on the main services and features listed directly on the Opti Contacts homepage, which clearly explains their offering in simple terms suitable for a typical consumer.
How to Get an Opti Contacts Refund: Step by Step
If you purchased through OptiContacts Autoship (main recurring service):
- Log in to your OptiContacts account at opticontacts.com.
- Under your account dashboard, locate the Autoship section to view your active recurring orders.
- Contact OptiContacts Customer Care at 1-833-460-2886 to request a refund for your Autoship payment. Be ready to provide your account details and order information.
- When requesting your refund, mention that the subscription renewed without prior notice or that you have not used the service during the recent billing period.
- If applicable, cancel the Autoship subscription during the refund request to avoid future charges.
- Customer care will guide you through any return requirements, if the refund relates to physical contact lenses that came with the subscription.
- Follow the instructions from customer care for return shipping if required. Keep in mind return of unopened contact lenses is generally applicable for refunds.
- Once the refund is authorized, the payment will be processed within 30 days of receiving the returned products or confirmation of refund eligibility.
How to Contact Opti Contacts
If you need assistance, here’s how you can get in touch with Opti Contacts support team:
Tips and Tricks for Getting an Opti Contacts Refund
- Be polite but firm: Use respectful language but clearly state your dissatisfaction and request for a refund.
- Contact within 30 days: Reach out as soon as possible, ideally within 30 days of receiving the order to increase chances of approval.
- Document everything: Keep screenshots, emails, and order details ready to support your claim.
- Request escalation if initial customer service is unhelpful: Politely ask to speak to a supervisor or manager.
- Use specific language: Mention terms like "defective product," "wrong prescription," or "unusable lenses" to strengthen your case.
- Highlight return policy timelines: Remind them of their own return policy timelines to press your case.
- Be persistent but patient: Follow up regularly but avoid aggressive language which might backfire.
- Threaten chargeback with your bank if refund is unfairly denied, but only as a last resort and clearly state you prefer a resolution directly.
- Timing call attempts for early in the week and morning hours to reach more responsive customer service agents.
- Include photos if lenses arrived damaged or incorrect to provide evidence.
- Check forums and social media for current customer experiences and recent successful refund stories to tailor your approach.
Why Do People Request Refunds from Opti Contacts
- Excessive or unclear processing and shipping fees causing dissatisfaction.
- Receiving expired contact lenses leading to discomfort and refund requests.
- Receiving contact lenses with incorrect prescription different from what was ordered.
- Orders not received or stuck in transit prompting refunds or replacements.
- Delays in shipment despite payment being made.
- General dissatisfaction with product quality or reliability.
- Incorrect orders placed by customers leading to refund requests.
Opti Contacts Refund Script
Script
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Dear Opti Contacts Customer Service,
I hope this message finds you well. I am writing to address a billing issue regarding my recent order, which appears to have an accidental charge that I did not authorize. I appreciate your assistance in resolving this matter.
Given the circumstances, I would like to kindly request a refund for the incorrect charge at your earliest convenience. Thank you for your understanding and support. I look forward to your prompt response.
Best regards,
Opti Contacts Refund Policy
Opti Contacts offers a free 30-day return policy for both glasses and contact lenses for customers in the US and Canada. Items must be in their original, unused condition, and include all original packaging for a full refund or store credit, which does not expire. For international customers, return shipping costs may apply.
The Easiest Way to Get an Opti Contacts Refund
If you’re frustrated trying to get a refund from Opti Contacts—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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