Overview
Ouidad is a company that specializes in caring for curly hair. They offer personalized services at their salons where certified stylists, trained to understand different curl patterns, give customized haircuts and styling advice tailored to each person's unique curls. They also teach clients how to take care of their curls at home between salon visits. Besides salon services, Ouidad provides a range of hair care products made especially for curly hair, such as conditioners, styling creams, and sprays. Their main goal is to help people with curly hair look and feel their best by using expert techniques and products designed just for curls.
Difficulty
12345
678910
Easy
Medium
Very Hard
The information comes directly from Ouidad's official website, which describes their specialized styling services, training for stylists on curl care, and their dedicated product line for curly hair. The language used is straightforward and focused on consumer-friendly explanations.
How to Get an Ouidad Refund: Step by Step
If you purchased through Ouidad.com:
- Go to Ouidad's online returns portal at returns.ouidad.com.
- Submit a return request for your subscription product through the portal.
- Print the FedEx return shipping label provided by Ouidad via the portal.
- Properly package the subscription product for return, ideally using the original packaging, to avoid damage.
- Ship the return package using the FedEx label as instructed.
- Wait for Ouidad to receive and approve your return.
- Ouidad will process your refund to the original payment method, subtracting a $5.99 return handling fee unless you opt for a store credit.
- Allow up to 14 business days for the refund credit to appear after Ouidad receives your return.
- If you need assistance at any step, contact Ouidad support at help@ouidad.com or call 800-677-HAIR (4247), Monday to Friday, 9am-5pm EST.
How to Contact Ouidad
If you need assistance, here’s how you can get in touch with Ouidad support team:
Tips and Tricks for Getting an Ouidad Refund
- Be polite but firm: Use respectful language while clearly stating your dissatisfaction.
- Mention dissatisfaction explicitly: Clearly state you are not happy with the product or service.
- Request a refund or exchange promptly: Contact customer service as soon as possible after receipt.
- Reference the 30-40 day satisfaction guarantee window: Mention you are within the allowed timeframe even though official policy may be strict.
- Escalate if needed: If the first rep is unhelpful, ask to speak to a manager or supervisor.
- Be persistent and follow up: Continue communication regularly, showing you are serious.
- Use social proof subtly: Mention you’ve seen other customers get refunds or exchanges to support your case.
- Avoid purchasing directly from Ouidad website if possible: Many users say it's easier to return or exchange if purchased through local retailers like Ulta.
- Offer to return the product unopened or unused: This sometimes helps in convincing for a refund.
- Time your requests: Avoid weekends and holidays when response times may be slower, aim for early in the week and business hours.
Why Do People Request Refunds from Ouidad
- Misleading advertising leading to dissatisfaction with the product received
- Poor customer service, including minimal or slow response to inquiries
- Orders being cancelled without notice
- Return policies requiring customers to pay for return shipping fees
- Issues with product defects
- Receiving different product formulas than originally purchased or expected
- Order cancellations and inability to cancel orders after shipping
- International shipping problems, including delays and extra fees for returns
- Customer frustration with IT-related issues affecting order processing
- Refund and return problems particularly related to defective products or service-related issues
Ouidad Refund Script
Script
Copy
Dear Ouidad Customer Service,
I hope this message finds you well. I am writing to address a billing issue I experienced with my most recent order. Unfortunately, I noticed an accidental charge on my account that I did not authorize. Additionally, I found that the product did not meet my expectations.
In light of this, I kindly request a refund for the amount charged. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance!
Ouidad Refund Policy
Ouidad offers a 30-day money-back satisfaction guarantee on its products. If you are not satisfied, you can return the item within 30 days of receipt, although a $5.99 return handling fee will be deducted from your refund unless you opt for store credit, which waives this fee.
The Easiest Way to Get an Ouidad Refund
If you’re frustrated trying to get a refund from Ouidad—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
