Overview
OurTime is a dating site designed for singles over 50 looking for love and companionship. It offers a platform where mature singles can connect and communicate. The main services include creating a personal profile, browsing and viewing other members' profiles, and messaging potential matches. Premium features enhance the experience, such as Private Mode, which lets you control who sees your profile; Who's Viewed Me, which shows who has looked at your profile; Super Likes, which highlight your profile to show special interest; and Boost, which increases your profile's visibility in search results for a limited time. Overall, it's a friendly and easy-to-use service focused on helping older singles find meaningful connections.
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Information was gathered directly from OurTime's official site and help center. The details about the core services and premium features were explained in simple terms and confirmed across multiple pages on the official domain ourtime.com.
How to Get an OurTime Refund: Step by Step
If you purchased through credit card on OurTime.com:
- Verify if you have recently received any charges from OurTime on your credit card statement after you have canceled your subscription.
- If you notice charges after cancellation, prepare to contact OurTime customer service via their Help Center or customer support email.
- Provide your personal information including email address, zip code, phone number, and details of the credit card charged.
- In your refund request, explicitly state that you canceled the subscription but were still charged, e.g., "I would like to request a refund as I canceled the subscription, but the charge still appeared on my bank statement today."
- Request a refund for the incorrect charges.
- Be prepared to provide any confirmation of your cancellation if available.
- Consider calling OurTime customer support for quicker resolution if possible.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Tap Subscriptions.
- Find the OurTime subscription in the list and tap it.
- Tap Report a Problem or go to reportaproblem.apple.com from a browser.
- Describe your issue emphasizing that the subscription auto-renewed without notice and that you did not use the account during the billing period.
- Submit the refund request and monitor your Apple ID email for updates from Apple.
How to Contact OurTime
If you need assistance, here’s how you can get in touch with OurTime support team:
Tips and Tricks for Getting an OurTime Refund
- Contact customer service quickly, ideally within 24 hours of the charge, to increase chances of refund approval.
- Be polite but firm in your communications, clearly stating your reason for the refund and requesting prompt action.
- Document all interactions—keep records of emails, chat transcripts, and confirmation numbers for cancellations.
- Use the official support request form on their site or email for refund requests rather than phone calls alone.
- If the first-level support refuses refund, escalate by asking to speak to a supervisor or manager.
- Threaten a bank chargeback if refund requests are ignored, as some users report that mentioning this prompts the company to refund to avoid chargeback fees.
- Use precise language when requesting cancellation and refund: specify that you do not wish to be charged further and request confirmation of cancellation and refund status.
- If subscribed via third parties like Apple, manage cancellations and refunds via the third party's subscription settings and support.
- Cancel your subscription immediately through account settings to stop further charges while requesting the refund.
- Timing your request after a failed service period or shortly after being charged may increase chances of receiving a refund.
Why Do People Request Refunds from OurTime
- Unexpected automatic renewal charges even after cancelling the membership.
- Difficulty in contacting customer service to resolve billing or refund issues.
- Unauthorized charges on accounts, sometimes after account cancellation or deletion.
- Difficulty in cancelling subscriptions or confusion over auto-renewal policies.
- Billing discrepancies or overcharges on accounts.
- Frustration with inability to delete accounts or being locked out of accounts.
- Lack of refunds for partially used subscription periods due to non-refundable policy.
- Slow refund processing when refunds are issued as a courtesy.
- Poor customer service experience including unresponsive support or lack of direct phone support.
- Confusion caused by site features such as the Reactivate button leading to unintended renewals.
OurTime Refund Script
Script
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Dear OurTime Customer Service,
I hope this message finds you well. I am writing to address a billing issue I encountered with my account. I noticed an accidental charge that I did not authorize, and I would like to request a refund for this amount.
I appreciate your attention to this matter and look forward to resolving it promptly.
Thank you for your assistance!
Best regards,
OurTime Refund Policy
OurTime has a refund policy that allows users to request a refund for their subscription fees within a specified period after purchase. Users can contact PeopleMedia Customer Service through the Help Center or by submitting a written request to initiate the refund process. However, it is important to note that users are not entitled to refunds if their account is terminated due to violations of the site's terms.
The Easiest Way to Get an OurTime Refund
If you’re frustrated trying to get a refund from OurTime—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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