24 Hour Fitness offers different gym memberships that give you access to fitness clubs, workout equipment, and classes. They have Platinum, Gold, and Silver membership options that vary by how many locations and amenities you can use. Subscriptions usually involve a monthly or yearly fee, plus a $59.99 annual fee, all paid by electronic transfer. Members might see charges for regular dues, and additional costs apply if they want personal training or special classes. This is likely why you might see billing from them.
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Cancelling a 24 Hour Fitness membership requires either visiting a local club in person, calling a specific phone number, sending a written cancellation by mail or email, or possibly doing it online if available. The process involves filling out forms, adhering to a 30-day notice period, and may include fees depending on the contract, making it moderately difficult and time-consuming.
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How to Cancel 24 Hour Fitness: Step by Step
If you purchased through 24 Hour Fitness directly:
- Log in to your 24 Hour Fitness account on their website.
- Go to the Membership section.
- Select the Cancel Membership option.
- Follow the on-screen prompts to complete the cancellation process.
If you purchased through a Third-Party Billing Source:
- Identify the third-party billing source (e.g., Apple, Google Play).
- If you used Apple, go to Settings > Your Name > Subscriptions, find 24 Hour Fitness and select Cancel Subscription.
- If you used Google Play, open the Play Store, tap on the menu, select Subscriptions, find 24 Hour Fitness, and tap Cancel Subscription.
- Follow the third-party site's instructions to confirm the cancellation.
Tips & Tricks for Canceling 24 Hour Fitness
- Attempt cancellation online first using 24 Hour Fitness's cancellation form to avoid in-person hassles.
- Call customer service and be persistent; politely but firmly state you want to cancel immediately and revoke authorization for future charges.
- Send a written cancellation notice via certified mail or email, explicitly stating cancellation intent and effective date.
- Escalate by calling repeatedly at different times and ask to speak with supervisors or managers if initial reps stall or refuse.
- Use a firm, clear language such as "I am canceling my membership effective immediately," and "Please confirm cancellation in writing." Avoid ambiguous language.
- Time your cancellation carefully to meet any cut-off dates mentioned in the contract to avoid extra fees.
- If the gym refuses to acknowledge cancellation, consider canceling the card on file to stop payments, but be aware of possible collection risks.
- Retain all communication records like emails, letters, or call logs for proof if disputes arise.
- Users have found success by combining online cancellation with follow-up calls and written notices.
- During unusual circumstances, such as gym closures, some users report delayed cancellations and continued charges, so persistence is key.
24 Hour Fitness Customer Service Info
If you need assistance, here's how you can get in touch with 24 Hour Fitness's support team.
Cancel 24 Hour Fitness Script
Script
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Dear 24 Hour Fitness Team,
I hope this message finds you well. I am writing to request the cancellation of my membership. Unfortunately, due to personal circumstances, I am unable to continue my subscription at this time.
I appreciate the services provided and the positive experiences I have had at the gym, but I must prioritize my current situation.
Please confirm the cancellation and let me know if any further information is needed from my side. Thank you for your understanding.
Best regards,
Frequently Asked Questions
24 Hour Fitness allows members to cancel their membership by declining a promotional offer of 30% off the next 3 months' dues, applicable only to Monthly Payment memberships. For limited-term or prepaid memberships, members need to visit a club team member or contact 24 Hour Fitness directly to assist with cancellation. The process often requires direct interaction with club staff or member services for completion.
To cancel your 24 Hour Fitness subscription, you generally need to log in to your account, which requires your password. If you don't remember your password, you can reset it at this URL: https://24hourfitness.clubconnect.com/forgot-password. However, you can also cancel by calling their support phone number, where a password may not be required, but you should have your member ID ready. So, while the website cancellation usually needs a password, phone support offers an alternative route.
- Unwanted charges after cancellation requests, where members continue to be billed despite canceling their membership.
- Refund delays or non-issuance, members often report not receiving refunds promised during cancellation or trial periods.
- Poor customer service responsiveness, with difficulty reaching staff for cancellation or refund issues.
- Challenges canceling memberships, including complicated processes and refusal to honor cancellation requests.
- Changes in membership terms due to acquisition by Crunch Fitness, causing invalidated memberships and difficulties with membership transfer or cancellation.
- Discrepancies between promotions and actual charges, leading to unexpected fees.
- Lack of communication and follow-up on cancellation or refund inquiries.
- Not using the gym enough, resulting in people wanting to save money by canceling.
- Medical reasons or injury preventing use, sometimes complicated by lack of management response despite doctor's notes.
- Safety concerns, such as feeling unsafe due to inappropriate behavior by others at the gym.
24 Hour Fitness requires a 30-day cancellation notice during which billing continues, and cancellation fees vary depending on the type of membership. Month-to-month memberships typically have no fees, but fixed-term contracts (6 or 12 months) may impose early termination fees, and some prepaid memberships are non-refundable. Cancellation exceptions may be granted for medical reasons or relocation over 25 miles away with proper documentation, but overall, the process involves in-person, phone, email, or online cancellation, and members need to be prepared for these potential lock-ins and fees.
Before cancelling your 24 Hour Fitness membership, know that your membership remains active until the end of the 30-day notice period or the remaining contract term if applicable. After cancellation, your access to the gym will end, so you will lose access to all gym facilities and services. You should receive a confirmation of your cancellation via email or mail, and it's important to monitor your bank or credit card statements to ensure no further charges occur. If you lose your gym card after cancellation, it will not affect your revoked access since membership termination ends all access rights immediately.
- Membership ID number or account number
- Full name as registered on the account
- Contact information (such as phone number and/or email address)
- Local club location (especially if cancelling through the online form or in person)
- Reason for cancellation (optional, but may be requested)
- Review of membership contract for commitment length, cancellation fees, notice period requirements, and outstanding dues
- Following cancellation procedure (initiating via web, phone, or in-person as required)
- Request a receipt or proof of cancellation
We've actually written a step by step guide on how to get a refund from 24 Hour Fitness. Check it out!
The Easiest Way to Cancel 24 Hour Fitness
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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