The Ultimate Step by Step Guide to Cancelling a 24 Hour Fitness Subscription or Membership (24hourfitness.com)
By
Bella K.
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Published
July 17, 2025
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Updated
July 1, 2025
24 Hour Fitness offers different gym memberships that give you access to fitness clubs, workout equipment, and classes. They have Platinum, Gold, and Silver membership options that vary by how many locations and amenities you can use. Subscriptions usually involve a monthly or yearly fee, plus a $59.99 annual fee, all paid by electronic transfer. Members might see charges for regular dues, and additional costs apply if they want personal training or special classes. This is likely why you might see billing from them.
Cancelling a 24 Hour Fitness membership requires either visiting a local club in person, calling a specific phone number, sending a written cancellation by mail or email, or possibly doing it online if available. The process involves filling out forms, adhering to a 30-day notice period, and may include fees depending on the contract, making it moderately difficult and time-consuming.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a 24 Hour Fitness subscription.
How to Cancel 24 Hour Fitness: Step by Step
If you purchased through 24 Hour Fitness directly:
Log in to your 24 Hour Fitness account on their website.
Go to the Membership section.
Select the Cancel Membership option.
Follow the on-screen prompts to complete the cancellation process.
If you purchased through a Third-Party Billing Source:
Identify the third-party billing source (e.g., Apple, Google Play).
If you used Apple, go to Settings > Your Name > Subscriptions, find 24 Hour Fitness and select Cancel Subscription.
If you used Google Play, open the Play Store, tap on the menu, select Subscriptions, find 24 Hour Fitness, and tap Cancel Subscription.
Follow the third-party site's instructions to confirm the cancellation.
How to Contact 24 Hour Fitness
If you need assistance, here's how you can get in touch with 24 Hour Fitness's support team.
Tips and Tricks for Getting a 24 Hour Fitness Refund
Attempt cancellation online first using 24 Hour Fitness's cancellation form to avoid in-person hassles.
Call customer service and be persistent; politely but firmly state you want to cancel immediately and revoke authorization for future charges.
Send a written cancellation notice via certified mail or email, explicitly stating cancellation intent and effective date.
Escalate by calling repeatedly at different times and ask to speak with supervisors or managers if initial reps stall or refuse.
Use a firm, clear language such as "I am canceling my membership effective immediately," and "Please confirm cancellation in writing." Avoid ambiguous language.
Time your cancellation carefully to meet any cut-off dates mentioned in the contract to avoid extra fees.
If the gym refuses to acknowledge cancellation, consider canceling the card on file to stop payments, but be aware of possible collection risks.
Retain all communication records like emails, letters, or call logs for proof if disputes arise.
Users have found success by combining online cancellation with follow-up calls and written notices.
During unusual circumstances, such as gym closures, some users report delayed cancellations and continued charges, so persistence is key.
Why Do People Request Refunds from 24 Hour Fitness
Unwanted charges after cancellation requests, where members continue to be billed despite canceling their membership.
Refund delays or non-issuance, members often report not receiving refunds promised during cancellation or trial periods.
Poor customer service responsiveness, with difficulty reaching staff for cancellation or refund issues.
Challenges canceling memberships, including complicated processes and refusal to honor cancellation requests.
Changes in membership terms due to acquisition by Crunch Fitness, causing invalidated memberships and difficulties with membership transfer or cancellation.
Discrepancies between promotions and actual charges, leading to unexpected fees.
Lack of communication and follow-up on cancellation or refund inquiries.
Not using the gym enough, resulting in people wanting to save money by canceling.
Medical reasons or injury preventing use, sometimes complicated by lack of management response despite doctor's notes.
Safety concerns, such as feeling unsafe due to inappropriate behavior by others at the gym.
24 Hour Fitness Refund Script
Script
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Dear 24 Hour Fitness, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
24 Hour Fitness Refund Policy
24 Hour Fitness allows members to cancel their membership by declining a promotional offer of 30% off the next 3 months' dues, applicable only to Monthly Payment memberships. For limited-term or prepaid memberships, members need to visit a club team member or contact 24 Hour Fitness directly to assist with cancellation. The process often requires direct interaction with club staff or member services for completion.
The Easiest Way to Get a 24 Hour Fitness Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from 24 Hour Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
24 Hour Fitness requires a 30-day cancellation notice during which billing continues, and cancellation fees vary depending on the type of membership. Month-to-month memberships typically have no fees, but fixed-term contracts (6 or 12 months) may impose early termination fees, and some prepaid memberships are non-refundable. Cancellation exceptions may be granted for medical reasons or relocation over 25 miles away with proper documentation, but overall, the process involves in-person, phone, email, or online cancellation, and members need to be prepared for these potential lock-ins and fees.
Unwanted charges after cancellation requests, where members continue to be billed despite canceling their membership.
Refund delays or non-issuance, members often report not receiving refunds promised during cancellation or trial periods.
Poor customer service responsiveness, with difficulty reaching staff for cancellation or refund issues.
Challenges canceling memberships, including complicated processes and refusal to honor cancellation requests.
Changes in membership terms due to acquisition by Crunch Fitness, causing invalidated memberships and difficulties with membership transfer or cancellation.
Discrepancies between promotions and actual charges, leading to unexpected fees.
Lack of communication and follow-up on cancellation or refund inquiries.
Not using the gym enough, resulting in people wanting to save money by canceling.
Medical reasons or injury preventing use, sometimes complicated by lack of management response despite doctor's notes.
Safety concerns, such as feeling unsafe due to inappropriate behavior by others at the gym.
Membership ID number or account number
Full name as registered on the account
Contact information (such as phone number and/or email address)
Local club location (especially if cancelling through the online form or in person)
Reason for cancellation (optional, but may be requested)
Review of membership contract for commitment length, cancellation fees, notice period requirements, and outstanding dues
Following cancellation procedure (initiating via web, phone, or in-person as required)
Request a receipt or proof of cancellation
Before cancelling your 24 Hour Fitness membership, know that your membership remains active until the end of the 30-day notice period or the remaining contract term if applicable. After cancellation, your access to the gym will end, so you will lose access to all gym facilities and services. You should receive a confirmation of your cancellation via email or mail, and it's important to monitor your bank or credit card statements to ensure no further charges occur. If you lose your gym card after cancellation, it will not affect your revoked access since membership termination ends all access rights immediately.
24 Hour Fitness allows members to cancel their membership by declining a promotional offer of 30% off the next 3 months' dues, applicable only to Monthly Payment memberships. For limited-term or prepaid memberships, members need to visit a club team member or contact 24 Hour Fitness directly to assist with cancellation. The process often requires direct interaction with club staff or member services for completion.
To cancel your 24 Hour Fitness subscription, you generally need to log in to your account, which requires your password. If you don't remember your password, you can reset it at this URL: https://24hourfitness.clubconnect.com/forgot-password. However, you can also cancel by calling their support phone number, where a password may not be required, but you should have your member ID ready. So, while the website cancellation usually needs a password, phone support offers an alternative route.
We've actually written a step by step guide on how to get a refund from 24 Hour Fitness. Check it out!
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your 24 Hour Fitness subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your 24 Hour Fitness account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel 24 Hour Fitness online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Point Of Sale Withdrawal 24 / HOUR FITNESS - 802 - Point Of Sale Withdrawal 24 / HOUR FITNESS - 532 - Point Of Sale Withdrawal 24 / HOUR FITNESS - 494 -
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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