Accountable2You offers personal and family accountability software that helps people make better choices online and in their digital life by monitoring internet and app usage and sending instant alerts to trusted partners if something concerning appears. They have subscription plans for individuals at $11 per month and family plans at $16 per month, with options for monthly or annual billing. The services also include special plans and discounts for churches, schools, and groups with features like detailed monitoring, customizable alerts, and privacy controls. So if you see a charge from them, it's likely for one of these subscription plans to help maintain digital accountability.
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The cancellation process requires logging into the account, navigating through a few menus, selecting cancellation options, and confirming the cancellation. The steps are straightforward, and the options are clearly presented, which makes the process relatively easy but not instantaneous due to multiple steps.
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How to Cancel Accountable2You: Step by Step
If you purchased through Accountable2You directly:
- Log in to your online Accountable2You account.
- Select your name (or profile photo) in the top-right corner of the page and choose Account Settings.
- Select Manage Account.
- Select Cancel Subscription.
- Choose your reason for canceling and then select, No thanks, I still want to cancel my account.
- Choose whether to cancel immediately or at the end of your billing period, then select Yes, Cancel My Subscription.
If you purchased through Apple:
- Open the Settings app on your iOS device.
- Tap your name at the top to access your Apple ID settings.
- Select Subscriptions.
- Locate and tap on Accountable2You.
- Select Cancel Subscription.
- Follow the prompts to confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on your profile icon in the top right corner.
- Select Payments & Subscriptions.
- Tap on Subscriptions.
- Find and select Accountable2You.
- Hit Cancel Subscription and follow the on-screen instructions.
Tips & Tricks for Canceling Accountable2You
- Use precise language in cancellation requests, clearly stating you want to "cancel immediately" or "stop all charges" to avoid ambiguity.
- Request confirmation by email to ensure you have proof of cancellation.
- Time your cancellation to occur just before the next billing cycle to avoid an additional charge.
- Escalate promptly by contacting customer support multiple times or requesting to speak with a supervisor if your initial cancellation is not processed.
- Leverage forums and Reddit language by mentioning you will dispute charges with your bank or escalate to complaint boards if cancellation is not honored.
- Check and delete any monitoring software components manually if cancellation from the account portal is not final, as per user reports of the program remaining on devices.
- Be persistent with follow-ups especially if the company is slow to acknowledge the cancellation.
- Avoid using the company’s jargon in your cancellation email to prevent automatic delays—use simple, direct terms.
- Consider device-level removal by uninstalling the software directly if cancellation via account portal is ineffective.
Accountable2You Customer Service Info
If you need assistance, here's how you can get in touch with Accountable2You's support team.
Cancel Accountable2You Script
Script
Copy
Dear Accountable2You Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Unfortunately, I am not utilizing the service as much as I had anticipated, and I believe it would be best to discontinue my membership at this time.
I appreciate your assistance with this matter and would like to confirm that no further charges will be applied to my account after this cancellation. Thank you for your understanding and support.
Best regards,
[Your Name]
Frequently Asked Questions
Accountable2You allows you to cancel your subscription anytime by logging into your account and managing the subscription settings, with the option to cancel immediately or at the end of your billing period. Refunds for monthly subscriptions are available if requested within 30 days of cancelation, with annual subscriptions eligible for full or prorated refunds under certain conditions. Apple and Google in-app subscriptions must be canceled and refunded through their respective platforms, and refund requests to Accountable2You must be made via customer support within 30 days of cancelation.
To cancel your Accountable2You subscription, you do need to log in to your online account, which requires your password. There is no option to cancel via phone or unauthenticated chat support without logging in. If you don't remember your password, you can reset it by going to their Forgot Password page here: https://my.accountable2you.com/account/forgot. Once logged in, you can navigate to Account Settings to cancel your subscription.
- Technical issues such as problems with app tracking accuracy, including gaps in activity reporting and apps disappearing from reports.
- User interface difficulties, with confusing and inadequate UI and limited helpful tutorials or guidance.
- Compatibility limitations, like restrictions on iPhone tracking (e.g., inability to disable tracking for specific apps) and issues with Safari incognito mode detection.
- Discrepancies in reporting, such as differences between app-generated reports and website reports causing confusion.
- Dissatisfaction with service performance, where the app does not meet user expectations or fails to provide promised relief from accountability stress.
- Concerns about trust and transparency, including questions about how the app tracks activity and the accuracy of that tracking.
- Subscription cancellation and refund timing issues, where users request refunds within the refund policy window after canceling subscriptions.
Accountable2You allows you to cancel your subscription at any time, but be aware that only the account owner can do so and you must explicitly choose "cancel immediately" if you want to stop access and potentially get a refund. If you cancel at the end of the billing period instead, your access continues until then and you won't be eligible for a refund. Refunds have specific rules: monthly subscriptions can get a refund if requested within 30 days after cancellation, and annual subscriptions have prorated refunds if canceled after the first 7 days. There's no mention of lock-in contracts or early cancellation fees, but you must carefully follow the cancellation steps to avoid continued billing or loss of refund eligibility.
Before cancelling your Accountable2You subscription, know that once canceled, you lose access to all subscription services on the date your next payment would have been charged. Although the app will continue to collect data for a short period after expiration, neither you nor your Accountability Partners can access this data unless you renew your subscription. If you choose to delete your account after cancellation, note that this action is permanent and irreversible, with no option to recover your information. Additionally, if you cancel within 5 days, you may request a refund of your last month's fee.
- Account owner's login credentials (email and password) to access the online dashboard
- Access to your Accountable2You account (must be account owner)
- Profile information (name or profile photo) to access your account settings
- Billing section for reviewing your subscription type and current payment method
- Order number or email address (may be needed if cancelling via verification form or external service)
- Reason for cancellation (selected during online cancellation process)
- Last 4 digits of card, date and amount of last charge (may help verify your identity—sometimes requested if contacting support)
- Billing address, city, state/province/region, ZIP/postal code, and country (may help if support verification is needed)
- For subscriptions managed by Apple: access to your Apple/ App Store account to cancel there
- For email or phone cancellation: sufficient account or order information to verify your identity (usually your account email and/or order number)
We've actually written a step by step guide on how to get a refund from Accountable2You. Check it out!
The Easiest Way to Cancel Accountable2You
If you’re frustrated trying to cancel your subscription, membership, or bill from Accountable2You—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Accountable2You?
Accountable2You, Accountable2You.com, Account2You, Accountable 2 U, Acc2You
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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