The Ultimate Step by Step Guide to Cancelling an Acorns Subscription or Membership (acorns.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Acorns is a service that helps you invest your money easily, especially by rounding up your everyday purchases to invest the spare change. They offer simple subscription plans starting at $3 a month, which give you access to things like investment accounts, retirement savings, and even kid-friendly investing. Higher-tier plans add benefits like matching retirement contributions, custom portfolios, and life insurance. So if you see a charge from Acorns, it's usually for one of these monthly subscription plans that bundle their investing, banking, and financial tools all in one place.
The process to cancel an Acorns subscription is straightforward as it can be done within the app by navigating through profile, settings, personal section, subscription, and confirming account closure. However, users must withdraw any pending investments before closing the account, which adds a minor step but is generally simple and quick to complete.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Acorns subscription.
How to Cancel Acorns: Step by Step
If you purchased through Acorns.com:
Log in to your Acorns account on the app or website.
Navigate to the Profile icon on the home screen.
Go to Settings.
Select My Subscription.
Scroll down and click on Cancel Subscription.
Follow the prompts to confirm your cancellation.
If you purchased through the Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap your Name at the top of the Settings menu.
Select Subscriptions.
Find and tap on your Acorns subscription.
Select Cancel Subscription at the bottom of the screen.
Follow the prompts to confirm the cancellation.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find and tap on your Acorns subscription.
Select Cancel Subscription and follow the prompts.
How to Contact Acorns
If you need assistance, here's how you can get in touch with Acorns's support team.
Be prepared for verification requests: Acorns may require you to upload utility bills and photo ID before allowing cancellation, so have these documents ready.
Clear and firm language works best: When contacting support, use firm and clear language laying out your intent to cancel or close the account without further delays.
Escalate by asking for supervisors: If frontline support is unhelpful, explicitly ask to escalate the issue to supervisors or higher-level support.
Document everything: Save emails, chat transcripts, and screenshots of cancellation requests or confirmation pages to use as proof if needed.
Timing matters for transfers: For cancelling money transfers into Acorns, act early in the day (before 7am Eastern on Mondays) to cancel weekly transfers.
Disable recurring payments separately: Closing the account may not stop subscription charges; ensure you also disable recurring payments with your bank or card issuer.
Monitor transactions closely: Enable transaction notifications on your bank account to catch any continued charges immediately.
Contact your bank to block payments if necessary: Some users have had to ask their bank to block Acorns charges due to ongoing billing after cancellation.
Use firm emails for fund transfers and rollovers: If moving funds out is problematic, send firm emails mentioning rollover rules and legal rights to get action from support.
Stay persistent: Users report needing to repeatedly contact support over weeks or months to finalize account closure and stop charges.
Why Do People Request Refunds from Acorns
Continued billing after cancellation: Users report being charged even after canceling subscription or closing accounts.
Difficulty canceling subscriptions: Acorns sometimes refuses or makes it hard to cancel subscriptions.
Unauthorized subscription restarts: Automatic investing subscriptions were restarted without explicit permission causing unwanted charges.
Overdraft fees due to charges: Continued billing led to overdraft fees for some users.
Delayed fund transfers: Complaints about delays in transferring funds after selling investments.
Poor customer service: Issues with unresponsiveness, busy signals, and difficulty reaching support.
Refund issues: Refusal to refund subscription fees withdrawn after cancellation requests.
Account verification problems: Repeated requests for documents without progress, complicating account management or cancellation.
Referral bonus issues: Delays or failure in honoring referral bonuses due to identity verification problems.
Fraud and unauthorized charges: Reports of unauthorized account openings and fraudulent transactions with inadequate support from Acorns.
Emotional difficulty with withdrawing investments: Some users find it emotionally hard to cancel or withdraw funds despite financial goals.
Acorns Refund Script
Script
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Dear Acorns, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Acorns Refund Policy
Acorns allows you to cancel your subscription at any time through the Acorns app by accessing settings and managing your subscription. Upon cancellation, all active accounts are closed, which means your shares in investment and savings accounts will be sold and the funds returned to you. You will not be billed further once you cancel your subscription.
The Easiest Way to Get a Acorns Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Acorns—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
You can cancel your Acorns subscription at any time without any contracts, lock-ins, or early-cancellation fees. However, to fully stop being billed, you need to cancel your subscription separately from closing your investment accounts, as closing accounts alone does not cancel the subscription and billing will continue until the subscription itself is cancelled. Also, no refunds are provided for mid-billing cycle cancellations.
Continued billing after cancellation: Users report being charged even after canceling subscription or closing accounts.
Difficulty canceling subscriptions: Acorns sometimes refuses or makes it hard to cancel subscriptions.
Unauthorized subscription restarts: Automatic investing subscriptions were restarted without explicit permission causing unwanted charges.
Overdraft fees due to charges: Continued billing led to overdraft fees for some users.
Delayed fund transfers: Complaints about delays in transferring funds after selling investments.
Poor customer service: Issues with unresponsiveness, busy signals, and difficulty reaching support.
Refund issues: Refusal to refund subscription fees withdrawn after cancellation requests.
Account verification problems: Repeated requests for documents without progress, complicating account management or cancellation.
Referral bonus issues: Delays or failure in honoring referral bonuses due to identity verification problems.
Fraud and unauthorized charges: Reports of unauthorized account openings and fraudulent transactions with inadequate support from Acorns.
Emotional difficulty with withdrawing investments: Some users find it emotionally hard to cancel or withdraw funds despite financial goals.
Acorns account login credentials (email and password)
Access to your registered email address (for confirmation or verification communications)
Photo identification (government-issued ID) (may be required for identity verification, especially if your account is locked)
Proof of address (e.g., utility bill, bank statement, or rent statement) (may be required if account is locked or for additional verification)
Withdrawal of all invested funds (you will need to liquidate your investments before final account closure)
Bank account information (to withdraw and transfer any remaining funds in your Acorns account)
Knowledge of your subscription type (to ensure you are canceling the correct subscription or service tier within Acorns)
Before cancelling your Acorns subscription, know that all your active accounts will be closed. This means any investments you have will be sold, and the resulting balance will be transferred to your linked primary checking account. You will lose access to all investment and savings features connected to the subscription. Additionally, withdrawing funds from certain accounts like Acorns Later may involve penalties and potential tax implications. If you are not ready to close your accounts, exploring a different subscription plan might be a better option.
Acorns allows you to cancel your subscription at any time through the Acorns app by accessing settings and managing your subscription. Upon cancellation, all active accounts are closed, which means your shares in investment and savings accounts will be sold and the funds returned to you. You will not be billed further once you cancel your subscription.
Yes, you need your password to cancel your Acorns subscription as cancellation is done through your account settings after logging in. If you don't remember your password, you can reset it using the following URL: https://signin.acorns.com/forgot-password. Once logged in, you can go to your profile settings and manage your subscription to cancel it.
We've actually written a step by step guide on how to get a refund from Acorns. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Acorns subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Acorns account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Acorns online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Acorns Invest/Transfer / Fowler Acorns Invest TYPE: Transfer CO: Acorns Invest NAM ACH Withdrawal / Acorns WITHDRAWAL ACH Acorns Early TYPE: Transfer ID: 900 AUTOMATIC WITHDRAWAL SUBSCRIPTION ACORNS WEB (S) WITHDRAWAL ACH SUBSCRIPTION TYPE: ACORNS ID: 90001 Acorns Invest Transfer Web Authorized Pmt Acorns Invest Acorns Web Authorized Pmt Acorns Early Subscription Acorns Acorns Invest ACH Debit - Acorns Invest Transfer 11192468 Acorns Later Acorns Later Transfer Electronic Withdrawal Acorns / Invest - Transfer ACH Withdrawal / Acorns Invest Web Authorized Pmt Acorns Later Acorns Early Transfer Withdrawal Acorns Invest Transfer Rita Holmes Orig Withdrawal ACH Acorns Invest TYPE: Transfer ID: 90 Acorns Invest Transfer PPD ID: 9000142693 External Withdrawal - Acorns Invest - Transfer ACH Withdrawal Acorns Invest Transfer ACH Debit - Subscription Acorns 11192468 Acorns Transfer Web Authorized Pmt Acorns Withdrawal ACH Acorns Later TYPE: Transfer ID: 900 AUTOMATIC WITHDRAWAL ACORNS LATER TRANSFER WEB (S ACH Debit - Acorns Later Transfer 11192468 External Withdrawal Acorns CREDIT FILE - Transfer ACH Withdrawal / COMP NAME: Acorns DESC: Transfer ACH Debit - Acorns Early Transfer 11192468 ACH Withdrawal 9000142693 Acorns Invest Transfer ACH Withdrawal COMPANY: ACORNS INVEST ENTRY: TRANS ACH Debit Acorns Invest - Transfer Acorns Later Transfer PPD ID: 9000142693 External WD Acorns Invest - Transfer External Withdrawal Subscription - Acorns ACH Withdrawal / COMP NAME: Subscription DESC: Aco
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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