Acronis offers subscription-based backup and cyber protection services that help you protect your computers, servers, and virtual machines by backing up your data to the cloud. They sell starter packs that cover a certain number of devices and cloud storage, and you can add more licenses if needed. Billing is usually monthly based on the number of devices and features you use, and licenses activate when you register them under your Acronis account. So, if you're getting billed by Acronis, it’s likely for a backup or security subscription protecting your devices and data.
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Cancelling an Acronis subscription requires contacting support or manually cleaning up the data, which involves waiting at least three business days before the billing cycle ends to avoid charges. The process is moderately difficult because it depends on support responsiveness and also requires technical steps like uninstalling agents if necessary.
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How to Cancel acronis: Step by Step
If you purchased through Acronis website:
- Log in to your Acronis account on the website.
- Go to the Subscriptions section in your account settings.
- Find the subscription you want to cancel.
- Select the option to cancel or unsubscribe the service.
- Follow the prompts to confirm cancellation.
- Check for confirmation of cancellation via email.
If you purchased through Acronis Cyber Protect Cloud:
- Contact Support: Reach out to the support team managing your Acronis instance. For Syncro users, email support@syncromsp.com.
- Submit your cancellation request at least three business days before the end of the billing cycle.
- Manual Cleanup: Optionally, manually delete customers, assets, and data to expedite the process.
- Your subscription remains active until the end of the paid period.
- If necessary, remove the Acronis agent from systems using the relevant uninstallation commands.
If you purchased through Acronis True Image:
- Go to your Acronis account settings and cancel the subscription.
- To uninstall the software, follow these instructions based on your operating system:
- Windows 11/10: Start > Settings > Apps > Acronis True Image > Uninstall.
- Windows 8: Settings icon > Control Panel > Uninstall a program > Acronis True Image > Uninstall.
- Windows 7: Start > Control Panel > Uninstall a program > Acronis True Image > Uninstall.
- Make decisions about features like Acronis Secure Zone during uninstallation.
- Check for any activated licenses or trials that also need cancellation.
- Residual files may remain after uninstallation; do not delete them manually.
Tips & Tricks for Canceling acronis
- Start with the official cancellation link or procedure described in purchase emails or account management sections as a baseline step.
- Contact customer support directly via phone as some users report difficulty cancelling online and get a faster response verbally.
- Use clear, firm language: say you want to cancel immediately and no longer wish to be charged.
- Ask for confirmation in writing (email) once cancellation is processed to avoid recurring charges.
- Escalate politely by asking to speak to a supervisor if the initial representative is unhelpful or delays.
- Cancel before the renewal date as some users note auto-renewals post-expiry are hard to reverse.
- Document all communications including dates, names, and what was said for evidence in disputes.
- Check your bank or payment provider to block or dispute recurring charges if the company fails to cancel.
- Read user forums or communities like Reddit to see if there are recent changes or alternative methods for cancellation.
acronis Customer Service Info
If you need assistance, here's how you can get in touch with acronis's support team.
Cancel acronis Script
Script
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Dear Acronis Support,
I hope this message finds you well. I am writing to request the cancellation of my Acronis subscription. Due to recent changes in my requirements, I no longer need the service. I would appreciate it if you could confirm the cancellation at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Acronis subscriptions can be canceled through the subscription management page, often accessed via the purchase confirmation email. If you cancel, your backups and access to Acronis Cloud storage continue for 5 days after the subscription expires. Refunds for annual subscriptions must typically be requested within 30 days from the purchase date.
To cancel your subscription with Acronis, you will need to have access to your account, which requires your password. There is no mention of cancellation through phone support or unauthenticated chat without logging in. If you have forgotten your password, you can reset it at the Acronis password reset page: https://account.acronis.com (select 'Forgot password'). This is the standard process to manage and cancel subscriptions securely via your account login.
- Difficulty finding and managing automated subscription renewals.
- Charges on credit cards before the displayed renewal date without clear notification.
- Strict 30-day refund policy post-purchase or renewal, with most refund requests denied after this period.
- Denial of refunds even if customers were unaware of subscription details or renewal charges.
- Refunds processed via CleverBridge, with refusal to accept refund requests outside the refund window.
- Issues with product functionality or technical incompatibilities, leading to cancellation requests.
- Poor customer support, especially regarding refund requests and technical issue resolution.
- Misleading advertising or unfulfilled promises about product capabilities.
- Mishandling of subscriptions and billing, including mistaken cancellations and forced upgrades to more expensive plans.
- Perception that policies prioritize minimizing losses for Acronis at customers’ expense.
- Inability or difficulty to disable automatic renewal directly through the user site, causing unwanted charges.
- Frustration with AI-driven or unhelpful customer service interactions.
Acronis subscriptions are billed annually with no refunds for early cancellation of services. The subscription auto-renews automatically unless you opt out before the renewal date, and you may be invoiced automatically for continuation fees. There are no early termination fees per se, but cancellation won't stop the already billed period, and you cannot get a refund if you cancel early. Be aware that you must actively disable auto-renewal to avoid continued billing.
Before cancelling your Acronis subscription, know that once your subscription expires, all product functionality will be blocked until you renew. You will lose access to features like creating new backups, especially to Acronis Cloud Storage. However, for up to 5 days after expiration, you can still make backups including to the Cloud, and for 30 days after expiration, you can restore data from the Cloud. After 30 days, any data stored in Acronis Cloud will be permanently deleted, so make sure to download any important files before then. Also, note that refunds are generally not available for cloud backup subscriptions.
We've actually written a step by step guide on how to get a refund from acronis. Check it out!
The Easiest Way to Cancel acronis
If you’re frustrated trying to cancel your subscription, membership, or bill from acronis—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to acronis?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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