Activision is a company that develops and publishes popular video games like Call of Duty and Crash Bandicoot for consoles, PC, and mobile devices. They offer special game updates and content through things like season passes and battle passes that players can buy, which often provide extra in-game rewards. Players might see charges from Activision when they purchase these passes or in-game currency, such as COD Points for Call of Duty: Mobile, which are bought through various app stores or payment services. So, if you notice billing from Activision, it is likely for these types of gaming content or subscriptions tied to their games.
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Cancelling an Activision subscription is relatively straightforward as it is done through the app store subscription settings of your device (Apple App Store or Google Play). The process involves navigating to your device's subscription management, which is a familiar step for most users. However, it is not fully cancellable via Activision's own site, so users need to know to use their device settings, which may cause slight difficulty.
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How to Cancel Activision: Step by Step
If you purchased through the Activision website:
- Sign in to your Activision account at activision.com.
- Go to the Account Management section.
- Locate the subscription you want to cancel.
- Select the option to Cancel Subscription.
- Confirm your cancellation.
If you purchased through the PlayStation Store:
- Go to your PlayStation console.
- Navigate to the Library.
- Select Subscriptions.
- Find the Activision subscription.
- Select Cancel Subscription and follow the prompts to confirm.
If you purchased through the Xbox Store:
- Open the Xbox Settings on your console.
- Select Account.
- Choose Subscriptions.
- Find and select your Activision subscription.
- Select Cancel and confirm your choice.
If you purchased through Steam:
- Open the Steam client.
- Go to your Account Details.
- Select Manage my subscription.
- Locate the Activision subscription.
- Select the option to Cancel Subscription and confirm.
Tips & Tricks for Canceling Activision
- Submit cancellation requests early and follow up persistently, as initial responses from Activision support may be slow or unresponsive.
- Document every interaction with customer support including dates, times, and names to build a case if escalation is needed.
- Use firm but polite language
- Escalate by submitting complaints to consumer protection agencies
- Cancel through the platform of purchase
- Be wary of any warnings about consequences like temporary bans
- Avoid last-minute cancellation attempts right before renewal
- Check and cancel any associated payment or subscription accounts
- Consider deactivating or deleting your account after cancellation
- Share your experience on forums and social media
Activision Customer Service Info
If you need assistance, here's how you can get in touch with Activision's support team.
Cancel Activision Script
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Dear Activision Customer Support,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. Due to some personal circumstances, I am unable to continue with my membership at this time.
I appreciate the services provided, but I feel that it is in my best interest to cancel moving forward. Please let me know if you need any additional information to process this request.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Activision's Wellhub membership can be canceled at any time, free of charge, through the app by selecting Profile > My plan > Manage my plan > Cancel plan. Access to benefits continues until the end of the current monthly period, with no minimum contract length, and monthly billing stops upon cancellation confirmation. Freezing memberships is not available, but members can cancel and restart anytime without penalties or fees.
To cancel your subscription with Activision, you need to have access to your account, which requires your password. If you don't remember your password, you can reset it by visiting this link: https://profile.callofduty.com/cod/forgotPassword. Activision does not provide cancellation options without logging in, so having your password or resetting it is necessary to proceed.
- Forced continuous payments: Users are frustrated by policies that do not allow them to subscribe only for desired months and force continuous billing.
- Temporary bans for canceling: Some users report receiving warnings or temporary bans as a punishment for canceling subscriptions.
- Poor customer service: Difficulty in reaching customer support to cancel memberships or resolve billing issues causes dissatisfaction.
- Lack of value or engagement: Users cancel because they feel they are not getting enough content, updates, or value from the subscription.
- Billing issues: Unexpected charges or difficulty in stopping automatic renewals frustrate users.
- Game performance issues: Problems such as lag, bugs, or unsatisfactory game experience lead to cancellations.
- Controversies and public image: Company controversies, including lawsuits and negative publicity, influence users to cancel.
Activision's Wellhub subscription allows you to cancel your plan at any time free of charge with no contracts, lock-ins, or early cancellation fees. You retain access to services until the end of the current billing period after cancellation, and monthly billing stops immediately once you confirm cancellation. However, there are no membership freezes available; you would need to cancel and restart your subscription as needed.
Before cancelling a subscription with Activision, know that you must cancel at least 24 hours prior to the next scheduled payment to avoid being charged again. Cancelling does not provide a refund or credit for any remaining time. However, you will retain access to all subscription benefits until the end of your current subscription period. To cancel, use the subscription settings on your device's app store—Apple App Store for iOS devices and Google Play Store for Android devices.
- Activision account login credentials (email address and password)
- Access to the device or platform used to purchase the subscription (e.g., Apple device, Android device, or website)
- Subscription details (such as the exact subscription name you wish to cancel)
- Apple App Store or Google Play account information if you subscribed through a mobile platform
- Knowledge of how to access subscription settings (e.g., Apple ID Settings > Subscriptions or Google Play > Payments & Subscriptions > Subscriptions)
- Receipt or proof of purchase if you have trouble finding your subscription (may be needed to identify the account/subscription)
- Time of cancellation (ensure it is at least 24 hours before the next billing date)
- Ability to follow platform-specific cancellation steps (e.g., "Cancel Subscription" button or option on respective platform)
We've actually written a step by step guide on how to get a refund from Activision. Check it out!
The Easiest Way to Cancel Activision
If you’re frustrated trying to cancel your subscription, membership, or bill from Activision—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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