ADT is a company that provides home and business security services like alarm systems, security cameras, and smart home automation. They offer 24/7 monitoring to keep your property safe and also have health and senior safety options. If you see charges from ADT, it’s usually because you're paying for a subscription to these monitoring and security services, which are billed monthly. You can manage your payments easily online, including setting up automatic payments or making one-time payments for specific services.
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The cancellation process is quite difficult due to very long hold times (up to 5 hours total), dropped calls, repeated questioning, and attempts by ADT to discourage cancellation through offers and scare tactics. Customers often experience repeated calls even after cancellation, indicating a challenging and frustrating process.
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How to Cancel ADT: Step by Step
If you purchased through ADT directly:
- Call ADT Customer Service at 1-800-ADT-ASAP (1-800-238-2727).
- Provide your account details to the representative, including your name, address, and account number.
- Request to cancel your monitoring service.
- Confirm any final billing that may occur or any outstanding fees associated with your cancellation.
- Ask for a confirmation number or email as proof of the cancellation.
Tips & Tricks for Canceling ADT
- Be prepared for very long hold times—users report spending 5+ hours on hold, sometimes with multiple call drops.
- Firmly and repeatedly state you want to cancel and don’t provide reasons or engage with retention attempts.
- Expect repeated questions and scare tactics from reps trying to keep you, including offers to lower your price; decline all offers firmly.
- Consider not cancelling by phone; sending a certified letter via USPS demanding cancellation can sometimes be more effective.
- If the phone route fails, blocking payment on your credit card has prompted some users to get calls back from ADT about cancellation.
- Recording calls and mentioning it has sometimes helped signal seriousness, though it can also cause delays.
- Follow up persistently and expect calls from ADT after cancellation attempts; they often try very hard to retain customers.
- Know your contract terms and be ready to pay early termination fees if applicable, but many feel savings outweigh the penalties.
- Timing matters: Try cancelling closer to contract end if possible to avoid large fees.
- Use the direct billing cancellation number 800-730-3386 as shared by users to reach the right department faster.
- Prepare to escalate: Ask to speak to supervisors repeatedly if front-line agents stall or refuse cancellation.
- Persistence and patience are essential; multiple calls, emails, and chats over days may be necessary.
ADT Customer Service Info
If you need assistance, here's how you can get in touch with ADT's support team.
Cancel ADT Script
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Dear ADT Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my ADT subscription due to recent financial constraints that prevent me from maintaining the service. I have appreciated the protection provided but must prioritize my current budgetary needs.
Please confirm the cancellation of my subscription and let me know if there are any final steps I need to take. Thank you for your assistance and understanding.
Best regards,
Frequently Asked Questions
ADT's cancellation policy requires customers to call (888) 392-2039 or follow instructions in the order confirmation email to cancel their service. If cancelling a 36-month monitoring contract early, ADT may charge 75% of the remaining monthly service charges for the balance of the initial contract term. Equipment remains the property of ADT, and some limitations and exclusions may apply.
To cancel your ADT subscription, you need to call their customer service at 800-238-2727, as cancellation cannot be done online or via email. There is no indication that you need your password to cancel over the phone. If you do need to reset your ADT password for other account access, you can do so at this URL: https://help.adt.com/s/article/Reset-My-Password . So, for cancellation, focus on the phone call, and for password resets, use the provided link.
- Moving residences - Alarm systems often can't be easily transferred to a new home.
- Poor customer service - Slow repairs, difficulty reaching support, and unresolved issues.
- Overpaying - Customers find same services available elsewhere for less cost.
- Frequent rate hikes - Monthly fees increase regularly without service or equipment upgrades.
- Outdated or malfunctioning technology - Systems causing false alarms or not working properly.
- Confusion or dissatisfaction from aggressive sales tactics - Customers not fully understanding or valuing what they purchased.
- Difficulty canceling service - Customers report runarounds, delays, and complicated processes including requirements like power of attorney.
- Frustration with cancellation policies - Customers feel trapped due to strict contract terms and fees.
ADT typically requires a 36-month monitoring contract for professionally installed systems, and if you cancel early, you may be charged 75% of the remaining monthly service charges due for the remainder of the contract. There is a minimum of one month for month-to-month DIY systems, but professional monitoring contracts come with early termination fees that can be quite costly. Cancellation requires calling ADT or following instruction in your order confirmation, and reactivation will require entering another long-term contract. Be aware of these lock-ins and significant early cancellation fees before subscribing.
Before canceling your ADT subscription, be aware that you may face termination fees up to 75% of the remaining contract balance if you cancel early. ADT contracts typically last 36 months (24 months in California) and cannot be canceled online; you need to call customer service. If your system is faulty and ADT cannot fix the issue within six months, you may cancel penalty-free under their money-back guarantee. After cancellation, you must return ADT equipment using a prepaid box they provide, and once the contract term ends, it renews monthly without termination fees for cancellation.
- Account holder’s full name
- ADT account number or log-in credentials
- Service address or billing address
- Contact phone number associated with the account
- Details of your service contract (duration, expiration date, terms/conditions)
- Reason for cancellation
- Confirmation of return or removal of ADT equipment (if applicable)
- Proof of identity (such as last 4 digits of Social Security Number or date of birth, if requested for verification)
- Cancellation request confirmation information (record confirmation number or email provided)
- Awareness of any fees or penalties for early contract termination
We've actually written a step by step guide on how to get a refund from ADT. Check it out!
The Easiest Way to Cancel ADT
If you’re frustrated trying to cancel your subscription, membership, or bill from ADT—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to ADT?
ADT PAYMENT PPD ID: 3931064579
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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