1 - Call ADT Customer Service at 1-800-ADT-ASAP (1-800-238-2727).
2 - Provide your account details to the representative, including your name, address, and account number.
3 - Request to cancel your monitoring service.
4 - Confirm any final billing that may occur or any outstanding fees associated with your cancellation.
5 - Ask for a confirmation number or email as proof of the cancellation.
ADT is a company that provides home and business security services like alarm systems, security cameras, and smart home automation. They offer 24/7 monitoring to keep your property safe and also have health and senior safety options. If you see charges from ADT, it’s usually because you're paying for a subscription to these monitoring and security services, which are billed monthly. You can manage your payments easily online, including setting up automatic payments or making one-time payments for specific services.
The cancellation process is quite difficult due to very long hold times (up to 5 hours total), dropped calls, repeated questioning, and attempts by ADT to discourage cancellation through offers and scare tactics. Customers often experience repeated calls even after cancellation, indicating a challenging and frustrating process.
Estimated Time
On average, it takes 40 minutes0040 minutes to cancel a ADT subscription.
How to Contact ADT
If you need assistance, here's how you can get in touch with ADT's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a ADT Refund
Be prepared for very long hold times—users report spending 5+ hours on hold, sometimes with multiple call drops.
Firmly and repeatedly state you want to cancel and don’t provide reasons or engage with retention attempts.
Expect repeated questions and scare tactics from reps trying to keep you, including offers to lower your price; decline all offers firmly.
Consider not cancelling by phone; sending a certified letter via USPS demanding cancellation can sometimes be more effective.
If the phone route fails, blocking payment on your credit card has prompted some users to get calls back from ADT about cancellation.
Recording calls and mentioning it has sometimes helped signal seriousness, though it can also cause delays.
Follow up persistently and expect calls from ADT after cancellation attempts; they often try very hard to retain customers.
Know your contract terms and be ready to pay early termination fees if applicable, but many feel savings outweigh the penalties.
Timing matters: Try cancelling closer to contract end if possible to avoid large fees.
Use the direct billing cancellation number 800-730-3386 as shared by users to reach the right department faster.
Prepare to escalate: Ask to speak to supervisors repeatedly if front-line agents stall or refuse cancellation.
Persistence and patience are essential; multiple calls, emails, and chats over days may be necessary.
Why Do People Request Refunds from ADT
Moving residences - Alarm systems often can't be easily transferred to a new home.
Poor customer service - Slow repairs, difficulty reaching support, and unresolved issues.
Overpaying - Customers find same services available elsewhere for less cost.
Frequent rate hikes - Monthly fees increase regularly without service or equipment upgrades.
Outdated or malfunctioning technology - Systems causing false alarms or not working properly.
Confusion or dissatisfaction from aggressive sales tactics - Customers not fully understanding or valuing what they purchased.
Difficulty canceling service - Customers report runarounds, delays, and complicated processes including requirements like power of attorney.
Frustration with cancellation policies - Customers feel trapped due to strict contract terms and fees.
ADT Refund Script
Script
Copy
Dear ADT, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About ADT
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ADT Refund Policy
ADT's cancellation policy requires customers to call (888) 392-2039 or follow instructions in the order confirmation email to cancel their service. If cancelling a 36-month monitoring contract early, ADT may charge 75% of the remaining monthly service charges for the balance of the initial contract term. Equipment remains the property of ADT, and some limitations and exclusions may apply.
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The Easiest Way to Get a ADT Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from ADT—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
ADT typically requires a 36-month monitoring contract for professionally installed systems, and if you cancel early, you may be charged 75% of the remaining monthly service charges due for the remainder of the contract. There is a minimum of one month for month-to-month DIY systems, but professional monitoring contracts come with early termination fees that can be quite costly. Cancellation requires calling ADT or following instruction in your order confirmation, and reactivation will require entering another long-term contract. Be aware of these lock-ins and significant early cancellation fees before subscribing.
Moving residences - Alarm systems often can't be easily transferred to a new home.
Poor customer service - Slow repairs, difficulty reaching support, and unresolved issues.
Overpaying - Customers find same services available elsewhere for less cost.
Frequent rate hikes - Monthly fees increase regularly without service or equipment upgrades.
Outdated or malfunctioning technology - Systems causing false alarms or not working properly.
Confusion or dissatisfaction from aggressive sales tactics - Customers not fully understanding or valuing what they purchased.
Difficulty canceling service - Customers report runarounds, delays, and complicated processes including requirements like power of attorney.
Frustration with cancellation policies - Customers feel trapped due to strict contract terms and fees.
Account holder’s full name
ADT account number or log-in credentials
Service address or billing address
Contact phone number associated with the account
Details of your service contract (duration, expiration date, terms/conditions)
Reason for cancellation
Confirmation of return or removal of ADT equipment (if applicable)
Proof of identity (such as last 4 digits of Social Security Number or date of birth, if requested for verification)
Cancellation request confirmation information (record confirmation number or email provided)
Awareness of any fees or penalties for early contract termination
Before canceling your ADT subscription, be aware that you may face termination fees up to 75% of the remaining contract balance if you cancel early. ADT contracts typically last 36 months (24 months in California) and cannot be canceled online; you need to call customer service. If your system is faulty and ADT cannot fix the issue within six months, you may cancel penalty-free under their money-back guarantee. After cancellation, you must return ADT equipment using a prepaid box they provide, and once the contract term ends, it renews monthly without termination fees for cancellation.
ADT's cancellation policy requires customers to call (888) 392-2039 or follow instructions in the order confirmation email to cancel their service. If cancelling a 36-month monitoring contract early, ADT may charge 75% of the remaining monthly service charges for the balance of the initial contract term. Equipment remains the property of ADT, and some limitations and exclusions may apply.
To cancel your ADT subscription, you need to call their customer service at 800-238-2727, as cancellation cannot be done online or via email. There is no indication that you need your password to cancel over the phone. If you do need to reset your ADT password for other account access, you can do so at this URL: https://help.adt.com/s/article/Reset-My-Password . So, for cancellation, focus on the phone call, and for password resets, use the provided link.
We've actually written a step by step guide on how to get a refund from ADT. Check it out!
The cancellation process typically takes about 40 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your ADT subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your ADT account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel ADT online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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