AfterShip is a company that helps you keep track of your shipments and manage returns easily. They offer different subscription plans where you pay a monthly or annual fee based on how many shipments you want to track, starting as low as $9 a month. If you go over your plan’s shipment limit, they charge a small fee for each extra shipment. They accept all major credit and debit cards, and you might see a charge from AfterShip if you're using their tracking or shipping services for online orders or your business.
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Cancelling an AfterShip subscription requires navigating to the billing settings to cancel the subscription, which is clearly outlined and straightforward. However, further steps like deleting organizations, apps, and members, and verifying actions via email add minor complexity, but overall the process is user-manageable without needing support assistance unless specific issues arise.
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How to Cancel AfterShip: Step by Step
If you purchased through AfterShip directly:
- Visit the billing page.
- Select **Change plan**.
- Choose **Cancel Subscription**.
- Click **Cancel** and submit.
- Your subscription will be terminated at the end of the present billing cycle.
If you want to delete your AfterShip account:
- Go to **Settings**.
- Select **Organization settings**.
- Click on **Billing** to ensure all active subscriptions are canceled.
- Make sure all subscriptions are expired before attempting to delete the organization.
- To delete the organization, follow the instructions in the AfterShip help center.
- If you cannot delete the organization, contact support for assistance.
- Finalize the process by deleting your AfterShip account once all organizations are removed.
Tips & Tricks for Canceling AfterShip
- Contact customer service directly via chat or email and clearly state your intent to cancel with a firm but polite tone.
- Use clear and direct language such as "I want to cancel immediately" or "Please stop all future charges" to avoid vague interpretations.
- Request a cancellation confirmation email right after the request to have proof of the cancellation.
- Check billing cycles and timing your cancellation close to the renewal date to ensure you aren't billed for another cycle.
- Document all communications including screenshots or copy of chat conversations for proof if disputes arise.
- Escalate if needed by asking to speak to a supervisor or higher authority if the frontline support is unhelpful.
- Use neutral but assertive language, avoiding anger or threats which may delay resolution.
- Check your bank or payment provider's options for blocking future charges if the company doesn’t honor your cancellation request quickly.
- Be prepared to follow up multiple times and keep track of dates and names of representatives you interacted with.
- Use publicly visible platforms like social media for escalation if customer service is unresponsive, as companies often respond faster to public complaints.
AfterShip Customer Service Info
If you need assistance, here's how you can get in touch with AfterShip's support team.
Cancel AfterShip Script
Script
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Dear AfterShip Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to changes in my business needs that no longer align with the services provided. I appreciate the quality of your service, but at this time, I believe it is best to discontinue my membership.
Thank you for your assistance in processing this request. I look forward to your confirmation.
Best regards,
Frequently Asked Questions
AfterShip's subscription cancellation policy allows users to cancel their subscription by going to the billing page, selecting "Change plan," then "Cancel Subscription," typing "Cancel," and submitting. The subscription will remain active until the end of the current billing cycle, and users can resume the subscription before cancellation takes effect. For further assistance, users can contact support via chat or email (support+returns@aftership.com).
To cancel your AfterShip subscription, you need to go to the billing page on their platform and manage your subscription settings. It appears that logging in is required, so you will need your password to access your account and cancel the subscription. If you have forgotten your password, you can reset it here: https://aftership.dashboardlink.com/forgot-password. If you encounter any issues, AfterShip offers chat support and email support at support@aftership.com for assistance.
- Too much focus on acquisition rather than retention; neglecting loyal customers and not rewarding long-term subscribers.
- No longer delivering the same value that initially attracted the customer, including lower product quality or restricted options.
- Lack of options to change or edit their subscription (e.g., flexible delivery schedules, product swaps, skips).
- Increased prices without corresponding increase in value.
- Customers not using the products they subscribe to.
- Customers trying to cut down on costs or financial changes.
- Customers finding a cheaper competitor.
- Customers finding competitors offering better services or products.
- Poor customer experience, such as bad customer service or slow response times.
AfterShip allows you to cancel your subscription at any time, but the cancellation only takes effect at the end of your current billing cycle, so you will still be billed for the period you're currently in. There's no mention of early cancellation fees or long-term contracts, but be aware that you need to actively cancel before the next billing date to avoid being charged for the next cycle. You can also upgrade, downgrade, or resume your subscription before cancellation takes effect, which may feel like subtle friction to prevent immediate cancellation.
Before cancelling an AfterShip subscription, it's important to know that your subscription will remain active until the end of your current billing cycle, after which it will be terminated. Upon cancellation, you lose access to all premium features included in your subscription plan, which may include advanced tracking functionalities, returns center services, and order synchronization features. You can also upgrade or downgrade your plan anytime if you feel your current plan no longer fits your business needs. Additionally, you have the option to resume your subscription before the cancellation takes effect, providing some flexibility in case you change your mind.
- AfterShip account login credentials
- Access to organization owner account (if applicable)
- Navigate to the Billing page in your AfterShip dashboard
- Option to Change Plan or Cancel Subscription
- Ability to type and confirm "Cancel" (for Returns Center subscription)
- Awareness of current billing cycle end date
- Registered email address to receive cancellation confirmation/invoice
- Contact information for support team (e.g., support@aftership.com or support+returns@aftership.com, if needed)
We've actually written a step by step guide on how to get a refund from AfterShip. Check it out!
The Easiest Way to Cancel AfterShip
If you’re frustrated trying to cancel your subscription, membership, or bill from AfterShip—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to AfterShip?
AFTERSHIP.COM, AFTERSHIP, AfterShip Shipping, AfterShip Protection
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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