AllStays offers a service mainly for campers and RV travelers, helping them find campsites and related information. They operate on a subscription basis, charging users in advance on a recurring schedule like daily, monthly, or yearly depending on the plan. If you see a charge from them, it's likely for accessing their app or service that auto-renews until you cancel it. Free trials might be offered, but you'll need to cancel to avoid automatic billing after the trial ends.
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Cancellation can be done through the account settings page or by contacting the company, and if made through an app store, it follows standard app store cancellation procedures. This makes the process relatively straightforward, but not instant or completely automated, hence a low difficulty score.
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How to Cancel AllStays: Step by Step
If you purchased through the AllStays website:
- Log into your account on allstays.com.
- Navigate to the Account Settings page.
- Look for the Subscription Management section.
- Select Cancel Subscription.
- Follow any additional on-screen prompts to confirm your cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Select the AllStays subscription.
- Tap Cancel Subscription and confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the Menu icon (three horizontal lines).
- Select Subscriptions.
- Find the AllStays subscription and select it.
- Tap Cancel Subscription and confirm the cancellation.
Tips & Tricks for Canceling AllStays
- Contact customer support promptly and be clear, polite, and persistent in your requests.
- Use app store subscription management options to cancel to avoid further billing.
- Document all communications including dates, representatives' names, and conversation details.
- Escalate to supervisors or higher levels if initial cancellation attempts fail.
- Request confirmation emails to have proof of cancellation.
- Cancel just before the next billing cycle to maximize your subscription period without being charged again.
- Leverage app updates by keeping your app updated, sometimes newer versions have different cancellation mechanisms or clearer instructions.
- Be aware of non-refundable policy but insist politely if unexpected charges occur after cancellation.
- Check forums for shared user experiences to learn which language or escalation paths worked for others.
AllStays Customer Service Info
If you need assistance, here's how you can get in touch with AllStays's support team.
Cancel AllStays Script
Script
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Dear AllStays Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have not been using the service as frequently as anticipated, and I believe it would be best to discontinue my membership at this time.
I appreciate the service provided, and I hope to possibly return in the future when my needs align more closely with what you offer.
Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
AllStays subscription cancellations can be done through the account settings or by contacting the company. There are no refunds for fees already paid for the current subscription period, but access continues until the period ends. However, there is a 48-hour full refund guarantee if you are not satisfied after signing up, which requires emailing apps@allstays.com within that timeframe.
To cancel your AllStays subscription, you generally need to do so through your account settings page on their website or app, which would require your login credentials, including your password. Alternatively, you can cancel by contacting AllStays directly, but it is likely they will need to verify your identity, which may also require your account password. If you have forgotten your password, you can reset it at https://allstays.com/Members (where you can find the password reset option). There does not appear to be support for unauthenticated cancellation methods like phone or chat without password verification.
- Change to subscription pricing: Users unhappy with switching from a one-time purchase to a recurring $19.99/year fee.
- Expectations of grandfathering: Users who had prior purchases expected to keep lifetime access without additional fees.
- Access issues: Problems with app access post-update requiring manual updates, reinstallations, or complicated fixes.
- Lack of support or refunds: Frustrations over poor customer service responses or denial of refunds.
- Technical problems: Issues with app crashes or receipt verification causing lost access.
- Forced transition resentment: Negative feelings about being forced into the subscription after years of one-time purchase use.
- Better alternatives: Some users switch to other apps with better reviews or features.
- Customer service delays: Slow or no replies regarding grandfathering or access problems.
- Price perception: Some see $19.99/year as reasonable but others feel loyalty diminished due to pricing model change.
- Instructions complexity: Troubleshooting steps recommended are cumbersome and may discourage continued use.
AllStays allows you to cancel your subscription at any time, but there are some important points to be aware of. You will not receive a refund for fees already paid for the current subscription period, and you can continue to use the service until that period ends. Refunds for subscription fees are generally not provided except where required by law or at the company's sole discretion, and if your subscription was through an app store, that store's refund policy applies. There appear to be no lock-ins, early-cancellation fees, or tricky gimmicks preventing cancellation, but you should be aware of the no-refund policy for your paid period.
Before cancelling your AllStays subscription, note that you will lose access to their comprehensive database of campgrounds, RV parks, rest areas, truck stops, and other travel-related points of interest which are available only to subscribers. The mobile app features and real-time updates that help in trip planning and navigation will no longer be accessible. It's also important to understand that AllStays does not provide refunds for cancellations, so your subscription will remain active until the end of the current billing cycle but will not renew afterwards. Consider how often you use the service and if you will need access to these features before deciding to cancel.
- Full name associated with your AllStays account
- Email address used for your AllStays subscription/Membership
- Payment details or confirmation of the payment method (if via the App Store, Apple ID may be relevant)
- Account information (login or username if applicable)
- Request description with sufficient detail to specify that you are requesting cancellation
- Proof of identity or authority if contacted by support (to verify you are the account holder)
- Contact method for support correspondence (usually the original email address linked to the account)
We've actually written a step by step guide on how to get a refund from AllStays. Check it out!
The Easiest Way to Cancel AllStays
If you’re frustrated trying to cancel your subscription, membership, or bill from AllStays—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to AllStays?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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