Aspen Square Management helps renters by providing easy online services through their resident portal. You can apply to live in their properties, pay your rent with a credit card, and request repairs all online. They also let you sign up for extra amenities that might cost a bit more, which could be why you see charges from them. Basically, they make managing your apartment stuff simple and digital.
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Cancelling a subscription with Aspen Square Management requires contacting customer support via phone or email. The process is straightforward but not instant since it involves communication with the provider rather than an automated online cancellation option, making it relatively easy but not the easiest.
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How to Cancel Aspen Square Management: Step by Step
If you purchased through Credit Card:
- Log into your Aspen Square account on their official website.
- Navigate to the Billing section: Hover over the Billing tab located in the upper right corner.
- Select Manage Subscriptions from the drop-down menu.
- Follow the prompts to cancel your subscription as instructed on the screen.
- Confirm the cancellation to ensure there are no future charges.
If you purchased through Email or Phone:
- Prepare your account details: Make sure to have any related information ready, such as your name and account number.
- Call Aspen Square Management at 413-781-0712.
- Request cancellation of your membership or subscription during the call.
- Follow any further instructions provided by the customer service representative.
If you purchased through Written Notification:
- Prepare a written letter requesting cancellation of your subscription.
- Include your account details in the letter for reference.
- Send the letter to: 67 Hunt Street, Suite 206, Agawam, MA 01001, Attn: IT Department-Withdrawal of Consent and Termination of Electronic Access.
Tips & Tricks for Canceling Aspen Square Management
- Contact Early and Be Persistent: Reach out as soon as you decide to cancel, and follow up regularly to ensure your request is acknowledged.
- Emphasize Any Miscommunications: If fees or terms were not disclosed at signing, stress this point firmly to negotiate lower or waived cancellation fees.
- Use Confident and Clear Language: State firmly that you expect cancellation without undue fees, and mention you have researched your rights and lease terms.
- Document Everything: Keep a record of all communications—emails, calls, messages—as proof if disputes arise.
- Be Prepared for Lease Break Fees: Expect some fee demands and negotiate by referencing what was disclosed or agreed upon originally.
- Escalate as Needed: If frontline management resists, ask to speak with supervisors or consider involving an attorney or tenant advocacy group.
- Timing Matters: Cancelling within 24-48 hours of signing sometimes allows for more leverage; delays can increase obligations.
- Leverage Refunds or Settlements: Sometimes lodging formal complaints (BBB or consumer protection) can lead to partial refunds or fee reductions.
- Express Willingness to Cooperate: Show you want a fair resolution, sometimes offering to help find a replacement tenant can improve outcomes.
- Avoid Last-Minute Paperwork Demands: If they require in-person signing or paperwork for cancellation, mention move-out or relocation is already in effect to reduce back-and-forth.
Aspen Square Management Customer Service Info
If you need assistance, here's how you can get in touch with Aspen Square Management's support team.
Cancel Aspen Square Management Script
Script
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Dear Aspen Square Management,
I hope this message finds you well. I am writing to request the cancellation of my subscription with your service. Unfortunately, due to unforeseen personal circumstances, I am unable to continue my membership at this time.
I appreciate the services provided and hope to return in the future when my situation changes. Please confirm the cancellation and any necessary next steps.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Aspen Square Management does not appear to offer memberships or subscriptions directly, and there is no specific cancellation policy related to memberships or subscription billing on their official website. Their website primarily focuses on apartment communities, and any rental agreements or cancellations would likely be governed by lease terms rather than a subscription service.
To cancel your subscription with Aspen Square Management, you will need your password as their cancellation process likely requires account authentication. If you don't remember your password, you can reset it at their password reset page here: https://portal.aspensquare.com/forgot-password. They do have contact options like phone (413-781-0712) and email (Legal@aspensquare.com) if you need further assistance, but authenticating with a password is generally needed to manage subscriptions online.
- High cancellation fees: Tenants face steep fees such as a one-month termination fee plus additional rent obligations.
- Long notice periods: Lease break terms include a required 60-day notice which can be burdensome.
- Forfeiture of security deposit: Tenants lose their security deposit if they break the lease after moving in.
- Lack of clear upfront communication: Tenants report that management does not clearly disclose the full cancellation fees and lease break terms initially.
- Disputes over fees related to service/support animals: Some cancellations issues involve disagreements over fees and refunds tied to support animals.
- Strict lease terms: The lease conditions are seen as rigid and hard to negotiate when tenants want to cancel or move out early.
- Poor customer service: Once tenants signal an intention to leave, management is perceived as uncooperative or less helpful.
Aspen Square Management has cancellation policies that may limit your ability to cancel without penalties, especially for reservations. Timing is critical, with non-refundable deposits common and strict deadlines before arrival dates to avoid losing your money. Additionally, there are no refunds for late arrivals or early departures, and group cancellations have even stricter non-refundable terms. Users should be very cautious of these lock-in periods, non-refundable deposits, and the lack of flexibility around cancellations.
Before canceling a subscription, membership, or bill with Aspen Square Management, be aware that you may lose access to convenient services such as online rent payment, maintenance request submissions, and access to property amenities via their Resident Portal. It's important to consider that cancellation could affect your ability to easily manage your apartment services and communications digitally. Also, Aspen Square Management’s terms and conditions do not explicitly outline a cancellation policy online, so it’s advisable to contact their customer service directly to understand any fees, notice periods, or specific steps required before cancellation. Make sure to settle any outstanding balances to avoid complications with your account closure.
- Full name of the primary leaseholder or account holder
- Property address or apartment number
- Resident portal or account number (if applicable)
- Contact information (phone number and email address)
- Desired move-out date or cancellation effective date
- 60-day written notice of intent to cancel or move out
- Reason for cancellation (if required)
- Signature of leaseholder or account holder on notice
- Forwarding address for deposit or final communications
- Payment of cancellation/termination fee if required (typically equivalent to one month’s rent)
- Acknowledgement of forfeiture of security deposit (if breaking lease early)
We've actually written a step by step guide on how to get a refund from Aspen Square Management. Check it out!
The Easiest Way to Cancel Aspen Square Management
If you’re frustrated trying to cancel your subscription, membership, or bill from Aspen Square Management—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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