Assurant mainly offers protection plans and insurance for things like your phone, home, and car. If you see charges from them, it could be for things like device insurance, renters or homeowners insurance, or extended warranty plans for appliances or vehicles. They make it easy to manage claims and billing mostly online. So, if you're getting billed by Assurant, it's likely for a protection plan or insurance service you signed up for to keep your stuff safe.
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Cancelling an Assurant subscription is relatively straightforward with clear steps: gather policy information, contact Assurant via phone, email, or online account, and confirm cancellation. The process is supported by customer service availability and online tools, making it easier than average but requiring proper information and confirmation.
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How to Cancel Assurant: Step by Step
If you purchased through Assurant's website:
- Log in to your account at assurant.com.
- Navigate to the Subscriptions section from your account dashboard.
- Select the subscription plan you wish to cancel.
- Click on Cancel Subscription.
- Follow any prompted instructions to confirm your cancellation.
If you purchased through a mobile app:
- Open the Assurant mobile app on your device.
- Go to Account.
- Tap on Manage Subscriptions.
- Select the subscription you want to cancel.
- Tap on Cancel Subscription and confirm your choice.
Tips & Tricks for Canceling Assurant
- Insist on speaking to a supervisor or manager if the first representative is unhelpful.
- Use escalation language like "I would like to escalate this issue" to push your cancellation request higher up.
- Contact customer service multiple times and document all interactions and names of reps.
- Request confirmation in writing or email that your subscription or claim is cancelled.
- Time your cancellation requests near your billing cycle end to prevent automatic renewal.
- Call the Assurant Care Specialist directly at (855) 884-9771 or the claims hotline (866-866-6285) for resolutions.
- Return any associated devices promptly if applicable, and notify Assurant to avoid charges.
- Refer to any state-required cancellation rights, such as a 30-day cancellation window, if applicable to your product.
- Use clear, firm, and polite language stating your desire to cancel immediately and that you expect no further charges.
- If cancellation is denied, ask for the reason in detail and address those directly or escalate.
- Follow up with the point of sale location (dealer/store) if your subscription is linked to financing or warranty sold there.
- Check if your home or renters insurance can cover items instead to cancel and switch policies if insurance coverage is the issue.
Assurant Customer Service Info
If you need assistance, here's how you can get in touch with Assurant's support team.
Cancel Assurant Script
Script
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Dear Assurant Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Assurant. Due to changes in my financial situation, I find it necessary to reassess my ongoing expenses and unfortunately, must let go of this membership.
I would appreciate your assistance in processing this cancellation promptly. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Assurant allows you to cancel your coverage at any time by contacting them by phone at 1-800-268-5962. If you cancel within the first 30 days of receiving the Certificate of Insurance, you will receive a full refund. After 30 days, any premiums paid for the period after cancellation, including applicable taxes, will be refunded.
To cancel your Assurant subscription, you generally need your policy information such as your insurance ID number. If you choose to cancel online by logging into your Assurant account, you will need your password. However, you can also cancel your subscription by calling Assurant customer service at 1-800-432-8612, where they will verify your identity using your policy number and personal information without requiring a password. If you need to reset your password to log in online, you can do so here: https://login.assurant.com/reset-password
- To save money by stopping payments on an expensive policy.
- Change in living situation, such as starting to live with a roommate or getting married, making the current policy unsuitable.
- Stopping renting, e.g., buying a home and no longer needing renters insurance.
- Shopping for cheaper renters insurance policies elsewhere.
- Requirement or encouragement from landlords to keep insurance only during lease periods, leading to cancellation after lease ends.
- Wanting to add roommates or spouses to a new policy rather than the original one.
- Current policy does not cover all needed situations.
- Finding a better deal or no longer needing coverage allows cancellation anytime.
- Switching to homeowners insurance after buying a house.
Assurant's cancellation policies vary by product, but commonly there are time limits and conditions that may affect refunds. For example, extended warranties can typically be canceled within 15 days of the certificate issue date for a refund, but after that, refunds or extensions for missed services may not be provided. Additionally, if you cancel after a claim or after certain time periods (like 30 or 60 days), you may only receive a pro-rata refund minus fees. It's important to carefully check the terms of your specific service contract for any potential lock-ins or fees that could prevent immediate cancellation or full refunds.
Before cancelling your Assurant subscription or membership, such as renters insurance, you should know that you will lose access to all coverage and protection offered by the plan immediately after cancellation. It's important to confirm your cancellation with Assurant and request a refund for any unused payments if applicable, although monthly payments may not be refundable if paid monthly. Consider if you can add roommates or a spouse to your policy instead of cancelling, and check if your landlord requires renters insurance as cancelling could cause lease issues or extra fees. Lastly, ensure you have a replacement policy lined up to avoid a gap in coverage.
- Assurant policy number or insurance ID
- Personal identification details (such as full name, address, date of birth)
- Contact information (phone number and/or email address associated with the policy)
- Date you want the cancellation to take effect
- Reason for cancellation (may be requested for record keeping)
- Request for pro-rated refund (if applicable)
- Any other information the agent requests during the verification process
We've actually written a step by step guide on how to get a refund from Assurant. Check it out!
The Easiest Way to Cancel Assurant
If you’re frustrated trying to cancel your subscription, membership, or bill from Assurant—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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