BARK.co offers a monthly subscription service called BarkBox, where you get 2 new dog toys and 2 bags of healthy treats delivered every month. The subscription starts at about $24 a month, with options for 1, 6, or 12-month plans, and you can cancel or stop auto-renewal anytime online. They also have a Super Chewer option for dogs who need tougher toys. Basically, if you see a charge from them, it's likely for your dog's monthly box of fun and treats that you signed up for.
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Canceling a Bark subscription is straightforward as it requires logging into the account, navigating to the account section, and selecting the cancel option. However, there are additional considerations if the subscription was purchased through Apple, an affiliate, or if equipment return/payment is involved, but these are exceptions rather than the norm.
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How to Cancel BARK: Step by Step
If you purchased through the website:
- Visit bark.co and log in to your account.
- Navigate to the Account page.
- Click on Manage Subscription in the left-hand menu.
- Locate your current subscription and select Edit.
- Choose the option to Cancel Subscription.
- Confirm your cancellation. Note that it will take effect at the end of your current subscription term.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find your BARK subscription in the list.
- Tap on your BARK subscription and select Cancel Subscription.
- Follow the prompts to confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the profile icon at the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find your BARK subscription and select it.
- Tap on Cancel Subscription and follow the prompts to confirm your cancellation.
Tips & Tricks for Canceling BARK
- Choose a monthly subscription over the annual one to make cancellation easier without being locked into a long-term commitment.
- Contact customer service via their website chat or email rather than the app, and be clear and firm about wanting to cancel.
- Be persistent and assertive; if they offer alternatives or discounts, continue saying you want to fully cancel.
- Use firm, simple reasons like financial difficulty or no longer having a dog, as some users report these reasons help prompt cancellations.
- Some have successfully canceled by changing payment info to a card or account with no funds; after 1-2 months without payment, the subscription was canceled without pushback.
- Don't be afraid to escalate or keep following up if the first representative resists; persistence can pay off with different reps.
- Avoid explaining or emotional stories; keep the communication straightforward to avoid drawn-out attempts to retain you.
- Timing your cancellation near the end of your billing cycle can help avoid extra charges or longer commitments.
- If all else fails, consider disputing charges via credit card or PayPal, which may allow quitting the subscription without direct company interaction.
BARK Customer Service Info
If you need assistance, here's how you can get in touch with BARK's support team.
Cancel BARK Script
Script
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Dear BarkBox Team,
I hope this message finds you well. I am writing to formally request the cancellation of my BarkBox subscription. My account number is [Your Account Number].
Due to a recent change in financial circumstances, I am unable to continue my subscription at this time. I appreciate your understanding in this matter.
Thank you for your assistance with this request.
Best regards,
Frequently Asked Questions
BARK's subscription cancellation policy allows you to cancel your subscription at any time by logging into your account and selecting the cancellation option. After canceling, you will retain access to the service until the end of your paid subscription period. Your payment information is deleted immediately after account access is lost, and all other data is purged after 30 days unless you request earlier removal. For Apple in-app subscriptions or affiliate subscriptions, cancellations need to be processed through the respective platforms or contacts. Additionally, if you have Bark devices, there are specific return and payment conditions tied to cancellation.
To cancel your Bark subscription, you need to log in to your Bark account, which means you will need your password. The cancellation process involves going to your account settings and selecting the cancellation option, so having access to your account is necessary for this. If you do not remember your password, you can reset it by going to the Bark login page at https://bark.co/account/login to use the password reset feature. There is no mention of alternative support methods such as phone or chat that allow cancellation without a password.
- Difficulty in cancelling subscriptions, with no easy or direct cancellation options.
- Unresponsive or poor customer service, including rude representatives and lack of callbacks.
- Unwanted repeat items such as repeated toys or treats in subscription boxes.
- Low-quality toys and treats that may break easily or be unsafe for pets.
- Products unsuitable for dog's dietary needs or preferences.
- Subscription auto-renews unexpectedly, causing unwanted charges.
- Late or missing shipments causing customer frustration.
- Confusing subscription plans or misleading information regarding cancellation terms.
- Locked into long-term commitments without flexibility to cancel early.
- Perceived poor value for money or better alternatives available.
- Safety concerns from toys causing injury to pets.
- Overwhelming quantity of products leading to cancellation.
BARK allows you to cancel your subscription at any time without contracts, lock-ins, or early cancellation fees. You can disable auto-renewal or cancel through your account dashboard, and the cancellation will take effect at the end of your current subscription period. Just be aware that charges are based on the subscription duration and frequency you select, and cancellation doesn't refund past payments but stops future billing.
Before cancelling your Bark subscription, know that you will retain access to Bark's services until the end of your current paid subscription period. After cancellation, Bark immediately deletes your payment information, and all other data is permanently purged 30 days post-cancellation, though you can request earlier deletion. If you cancel and have Bark devices like Bark Phone, Watch, or Home within the return window, you'll receive a return shipping label automatically; if outside the window and you haven't finished paying off device installments, you need to complete payments before cancellation. Additionally, after losing access, you will no longer have access to Bark's monitoring and alert features, so you will miss ongoing content monitoring and protections Bark provides.
- Account login credentials (username/email and password) to access your Bark account dashboard
- Access to account dashboard on bark.co to manage or cancel your subscription
- Knowledge of which subscription or product (e.g., BarkBox, Bark Phone, Bark Watch, Bark Home) you want to cancel
- If your subscription is via Apple or an affiliate, you may need to cancel through Apple Subscriptions or contact the affiliate directly
- Outstanding balances (if you have any unpaid Equipment Installment Plans, they must be paid off before cancelation)
- Return shipping information (for equipment like Bark Phone, Bark Watch, or Bark Home, if within return window)
- Contact information for customer support (needed if you want to terminate a subscription early or experience trouble canceling)
- Access to email address on file to receive confirmations or return labels
We've actually written a step by step guide on how to get a refund from BARK. Check it out!
The Easiest Way to Cancel BARK
If you’re frustrated trying to cancel your subscription, membership, or bill from BARK—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to BARK?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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