Bark.com is a platform that helps you find local professionals for services like dog walking, web design, and more, making it easy to connect with trusted experts. You might get billed by Bark.com if you are a service provider paying to contact potential customers through the site. They use a credit system where pros buy credits to reach out to leads, and there are subscription options that offer discounts, automatic payments, and easier billing. These subscriptions help save money on credits with monthly or weekly payments, but consumers generally just use the platform to find and hire professionals.
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The cancellation process is straightforward and can be done directly from the user's account settings by tapping Account and scrolling to Cancel my account. The webpage provides clear instructions and indicates user access continues until the end of the paid subscription period, making the process easy with minimal obstacles.
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How to Cancel Bark.com: Step by Step
If you purchased through Bark.com directly:
- Log in to your Bark account.
- Click on Settings in the top right corner.
- Select Elite Pro.
- At the bottom of the page, click on Manage subscription.
- Select your Elite Pro subscription (where the price is shown).
- Click Cancel subscription.
- If you don’t see these options in your account, complete the cancellation form.
If you purchased a Credit Pack Subscription:
- Log in to your Bark account.
- Go to Settings.
- Select Credit Packs.
- Follow the cancellation instructions provided in your billing settings.
- Note: Cancelling within the first three months may affect eligibility for future subscriptions.
If you wish to deactivate your Bark account:
- Go to the Bark app or website.
- Click on Settings.
- Select Deactivate My Account.
- Follow the prompts to complete the deactivation process.
Tips & Tricks for Canceling Bark.com
- Be persistent and firm: Bark.com often resists cancellation requests, especially with long-term commitments. Consistently express your desire to cancel without accepting alternatives.
- Use the dog death excuse: Some users found stating their dog died results in immediate cancellation, even if they prefer not to use this reason.
- Avoid long-term plans: Annual or 6-month plans are harder to cancel due to commitment clauses; choose monthly plans for more flexibility.
- Use live chat on the website (not the app): Chat representatives are sometimes persuaded to "pull strings" to cancel if you are firm.
- Ignore offers to downgrade or pause: Customer service often tries to retain you by offering cheaper plans; clearly say you want full cancellation only.
- Escalate with emails: If initial cancellation attempts fail, persist with repeated emails outlining dissatisfaction or issues such as late/duplicated items.
- Update payment method to a card with no funds: Some users have had their subscriptions cancelled automatically after one or two months of failed payments.
- Watch for confusing cancellation confirmation emails: Bark.com may send cancellation emails that require you to reply to complete cancellation. Do not assume cancellation is done without explicit confirmation.
- Keep written proof and consider disputing charges: Document all communication and if charges continue after supposed cancellation, dispute them with your credit card company using proof emails.
- Be aware of possible deceptive practices: Users report feeling gaslighted and misled, so maintain a firm stance and do not rely solely on company emails.
- Timing matters: Cancel before renewal or commitment periods if possible; last-minute cancellations face more resistance.
Bark.com Customer Service Info
If you need assistance, here's how you can get in touch with Bark.com's support team.
Cancel Bark.com Script
Script
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Dear Bark Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Bark.com. Due to changing personal circumstances, I have decided that I can no longer maintain my membership at this time.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and support.
Sincerely,
[Your Name]
Frequently Asked Questions
Bark.com allows you to cancel your membership at any time by emailing their support. After cancellation, your account content is immediately deleted, and you will not be charged in the next billing cycle. However, no refunds or credits are given for partial months or unused time in your plan, even if canceled mid-cycle, and cancellation during the trial period is obligation-free.
To cancel your subscription on Bark.com, you do need to log in to your Bark account, which means your password is required. Once logged in, you can go to the Account section and scroll down to find the option to cancel your subscription. If you do not remember your password, you can reset it here: https://bark.com/password/reset. This ensures your subscription is securely canceled through your authenticated account.
- Subscription cost is too high or perceived as expensive compared to value received.
- Not using the service enough or no longer needing it.
- Service did not meet expectations in terms of quality or usefulness.
- Bad product fit or the service does not align with customer needs.
- Payment issues such as payment failures or billing problems.
- Found a better alternative service or competitor.
- Lack of ongoing value or perceived diminishing returns.
- Complicated cancellation process or dissatisfaction with customer support.
- Trial period ended and choosing not to continue.
- Concerns about fraudulent activity leading to account suspension or termination.
- No refunds offered for partial usage can prompt cancellation before renewal.
Bark.com allows you to cancel your subscription at any time, but beware that cancellations within the first three months may prevent you from buying future credit subscriptions. Additionally, for their Elite Pro subscription, you must cancel within 7 days to get a full refund, and for yearly Elite Pro subscriptions, there is a 1-month grace period for refund eligibility. Credit packs are non-refundable once used, so the main trap is losing credits if you cancel after use and potentially losing eligibility for future credits if you cancel early.
Before cancelling a Bark.com subscription, like the Elite Pro, be aware that you will lose several valuable benefits including 2 free responses every week, 20% off all credit packs, priority phone support, and the convenience of 1-click credit return requests. Additionally, cancelling means you'll no longer have access to these features that enhance your experience and savings on the platform. It's important to consider these losses before you decide to cancel your subscription or membership.
- Bark.com account login credentials (email/username and password)
- Access to the email address used for registration
- Knowledge of the subscription or membership type (such as Elite Pro, Bark Verified, standard membership, etc.)
- Device or service details if cancelling related hardware (e.g., Bark Phone, Bark Watch, Bark Home)
- Outstanding payment information (if there is a balance due on devices or services, these may need to be settled)
- Access to Apple account or contact information for affiliate partners (if you purchased via Apple or an affiliate)
- Completion of a cancellation form if the online cancellation option does not appear in your account
- Relevant account section access (such as "Settings" > "Elite Pro" or "Account" section within your portal)
- Ability to contact customer support if problems occur or the self-cancellation option is not available
We've actually written a step by step guide on how to get a refund from Bark.com. Check it out!
The Easiest Way to Cancel Bark.com
If you’re frustrated trying to cancel your subscription, membership, or bill from Bark.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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