Biteable is a video creation service that helps you make videos easily using templates, animations, and editing tools. They offer subscription plans like Pro and Premium where you can export unlimited videos, use stock clips, AI features, and get 24/7 support. The plans can be billed monthly or yearly, and there’s also a Business option for companies needing more features and custom billing. If you see a charge from Biteable, it's likely for one of these subscription plans that let you create and share professional-looking videos.
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The cancellation process for Biteable subscriptions is straightforward and user-friendly, involving only three clear steps in the account settings. There is no indication of hidden steps or difficulty, making it relatively easy but not the absolute easiest due to the need to navigate multiple menus.
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How to Cancel Biteable: Step by Step
If you purchased through Biteable.com:
- Log in to your Biteable account.
- Navigate to My Account located in the lower left corner of the dashboard.
- Click on the Plan and Billing option.
- Select the option to cancel your subscription.
- Follow the on-screen instructions to complete the cancellation process.
Tips & Tricks for Canceling Biteable
- Cancel immediately after subscribing to avoid unwanted charges for subsequent billing cycles.
- Use clear, firm language when communicating cancellation requests, such as "Please cancel my subscription immediately and do not charge me further." Avoid ambiguous terms.
- Document all communications with customer support including screenshots, emails, and chat transcripts as evidence in case of disputes.
- Be persistent and escalate to higher customer service levels or supervisors if initial reps are unhelpful or dismissive.
- Request confirmation of cancellation in writing to avoid being charged after cancellation.
- Check subscription status regularly after cancellation to ensure no renewal or additional charges occur.
- Cancel before the billing period ends as some users report being charged for the next cycle despite cancelling late.
- Expect no refunds; users report a strict no-refund policy, so cancellation should be timed carefully to avoid unwanted charges.
- Use official website account settings but be prepared for the interface to be confusing or not fully effective in stopping billing.
- If cancellation via website fails, contact support via email or social media platforms for better visibility and response.
- Some users reported being charged despite cancelling free trials, so monitor payment methods closely and dispute unauthorized charges with payment providers if necessary.
- Prepare to be firm and polite but uncompromising about ending the subscription despite any push for resubscription offers or credits.
Biteable Customer Service Info
If you need assistance, here's how you can get in touch with Biteable's support team.
Cancel Biteable Script
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Hello Biteable Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my project needs and budget constraints, I no longer require the service. I appreciate the experience I have had with Biteable, but at this time, it's best for me to discontinue my subscription.
Thank you for your assistance with this matter. Please confirm once the cancellation has been processed.
Best regards,
Frequently Asked Questions
Biteable allows you to cancel your subscription at any time through the account settings, which stops auto-renewal. You will retain full access to the service until the end of your current payment period, but payments made are non-refundable. Additionally, Biteable offers a free 7-day trial with no purchase required to try the product.
To cancel your Biteable subscription, you need to access your My Account section on the Biteable website or app, which generally requires you to log in with your account credentials including your password. There isn't an option mentioned for cancelling without logging in or through phone support. If you have forgotten your password, you can reset it using this URL: https://app.biteable.com/client/account (look for the password reset option there). So yes, you'll need your password to cancel your subscription.
- High subscription cost compared to competitors or perceived value.
- Difficulty in canceling subscriptions, especially for those who are not technically savvy.
- Poor customer support with slow or no response to emails and long waits in chats.
- Limited free trial features, offering only very few free options.
- Restriction and coercion tactics, such as threatening to disable previous videos if subscription is not continued.
- Service not suitable for beginners who find it hard to use.
- Feeling of exploitation or greed by the company.
- Less value for higher price, users feel they get fewer features for more money.
You can cancel your Biteable subscription at any time, but be aware that Biteable does not offer refunds for any pre-paid fees, including new purchases or renewals. Once you cancel, you will lose access to paid features only after the paid subscription period ends, so you will not be charged again, but there's no way to get your money back for the remaining time. This no-refund policy is the key landmine to watch out for to avoid unexpected financial loss.
Before cancelling your Biteable subscription, know that you will retain full access to your plan's paid features until the end of your current billing period. After the subscription term ends, you will lose the ability to publish updates to your projects and download mp4 files, although the projects themselves remain accessible and previously shared video links will still work. It's also important to note that these policies may change in the future, but you will be notified by email if that happens.
- Login credentials (email address and password used for your Biteable account)
- Access to your Biteable account dashboard (via the website or app)
- Navigation to the "My Account" section
- Plan & Billing information (to view your current subscription or plan status)
- Identification of the active subscription you wish to cancel (monthly or yearly plan)
- Knowledge of your renewal date (to ensure cancellation occurs before renewal if desired)
- Confirmation of cancellation (you may need to confirm or finalize the cancellation process on the platform)
We've actually written a step by step guide on how to get a refund from Biteable. Check it out!
The Easiest Way to Cancel Biteable
If you’re frustrated trying to cancel your subscription, membership, or bill from Biteable—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Biteable?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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