BrandCrowd is a service that helps you create logos and other branding materials like business cards and social media posts using easy-to-use design tools. They offer four subscription plans that you can pay for monthly or yearly, with prices starting around $3 to $22 per month, depending on the features you want. Some plans include a website builder, and you can also buy a domain name if you want a website. If you see a charge from BrandCrowd, it’s likely for one of these subscription plans that give you access to professional logo and branding design tools.
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The cancellation process on BrandCrowd is relatively straightforward, requiring users to log into their account, access the subscription settings, and confirm cancellation. There is additional customer support available via email or contact form if further assistance is needed, lowering the difficulty of cancellation.
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How to Cancel BrandCrowd: Step by Step
If you purchased through BrandCrowd directly:
- Log in to your BrandCrowd account.
- Click on your profile icon in the top right corner.
- Select "Account Settings" from the dropdown menu.
- Navigate to the "Billing" section.
- Look for the option labeled "Manage Subscription" or similar.
- Click on "Cancel Subscription" and confirm your decision when prompted.
If you purchased through PayPal:
- Log in to your PayPal account.
- Click on the "Settings" gear icon.
- Go to the "Payments" tab.
- Click on "Manage Pre-approved Payments."
- Select BrandCrowd from the list of agreements.
- Click on "Cancel" to stop the recurring payment.
If you purchased through a mobile app (iOS or Android):
- Open the App Store (iOS) or Google Play Store (Android) on your device.
- Tap on your profile icon.
- Select "Subscriptions."
- Find BrandCrowd in the list and select it.
- Tap on "Cancel Subscription" and confirm your choice.
Tips & Tricks for Canceling BrandCrowd
- Start cancellation via the account dashboard: Log in and use the 'Account' or 'Subscription Settings' to initiate cancellation or pause.
- Follow up with an email if cancellation doesn't process: Email customer support with a clear subject like "Request Cancellation Confirmation" and mention refund if applicable.
- Use the contact form on BrandCrowd’s website: Select the refund or cancellation category and explicitly request confirmation of cancellation.
- Be firm and clear in language: Use strong, direct requests like "Please cancel my subscription immediately" and "I expect confirmation of cancellation."
- Keep records of all communications: Save emails, chat transcripts, and screenshots of cancellation steps completed.
- If automated replies received, respond promptly: Escalate by requesting human support if initial automated messages do not resolve the issue.
- Consider timing: Attempt cancellations just before the next billing cycle to avoid renewed charges.
- Remove payment methods if possible: After cancellation, delete credit card info from your account to prevent further billing.
- Use online chat for quick clarifications: When email delays occur, online chat can sometimes accelerate resolution.
- Escalate politely but persistently: If initial customer service attempts fail, escalate politely to supervisors or use social media to get attention.
BrandCrowd Customer Service Info
If you need assistance, here's how you can get in touch with BrandCrowd's support team.
Cancel BrandCrowd Script
Script
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Dear BrandCrowd Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I no longer require the services offered, and I believe this decision is in my best interest at this time.
I would appreciate your assistance in processing this cancellation and ensuring that no further charges are applied to my account.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
BrandCrowd allows clients to cancel their subscription at any time, with the subscription expiring at the end of the paid period. Refunds are generally not granted for time already passed where the client had access to services, but may be allowed at BrandCrowd's sole discretion if the service was not accessed. Refund requests must be made via email within 7 days for monthly subscriptions or within 30 days for annual or longer subscriptions, and refunds are not provided for expired periods.
To cancel your BrandCrowd subscription, you generally need to log into your account, which requires your password. If you've forgotten your password, you can reset it by creating a new one through the email BrandCrowd sends to you. After logging in, go to the My Subscription page to cancel. Alternatively, you can email BrandCrowd requesting cancellation with your full name, associated email, and Order ID, but having access to your account is recommended for direct cancellation. You can reset your password here: https://www.brandcrowd.com/password/reset
- Technical impediments to use of purchased work or service.
- No refunds allowed for change of mind once work delivered.
- No refunds for dissatisfaction with design quality.
- Access to subscription services already granted disqualifies refund requests.
- Refund policy limits refunds to early cancellation periods (e.g., 7 days monthly, 30 days annual).
- Customer dissatisfaction due to poor communication and unresponsive support.
- Unexpected charges leading to refund requests.
- Service limitations not meeting customer expectations (e.g., domain contracts without email hosting).
- Refund refusals due to cancellation timing not complying with policy.
You can cancel your BrandCrowd subscription at any time, and it will remain active until the end of the paid period. However, there are no refunds for time already passed during which you had access to the subscription. There are no contracts, lock-ins, or early cancellation fees, but the key thing to note is that canceling stops future charges and does not mean you get money back for unused time.
Before canceling a BrandCrowd subscription, know that you can cancel at any time with no ongoing obligations. When you cancel, you will lose access to subscription benefits and features, such as premium logo maker tools and other subscription services. However, you will retain the rights to use any logos and designs you created during your subscription, even after cancellation. Make sure to download and save all your designs before cancellation for uninterrupted access.
- BrandCrowd account login credentials to access your subscription settings
- Access to the subscription management page in your BrandCrowd account
- Knowledge of the email address associated with your BrandCrowd account
- Email to BrandCrowd support (support@brandcrowd.com or help@brandcrowd.com) if required for refund or manual cancellation
- Reason for cancellation (may be requested, but not always required)
- Details of the subscription to be canceled (type or plan, renewal period, invoice ID if contacting support)
- Review of refund eligibility and special terms in BrandCrowd Terms and Conditions
- Use of the BrandCrowd contact form and selection of appropriate category (e.g. refund or cancellation) if needed
We've actually written a step by step guide on how to get a refund from BrandCrowd. Check it out!
The Easiest Way to Cancel BrandCrowd
If you’re frustrated trying to cancel your subscription, membership, or bill from BrandCrowd—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to BrandCrowd?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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