Buildium is a company that provides software to help people manage rental properties more easily. They offer subscription plans starting at $58 per month with services like accounting, online rent collection, maintenance requests, and tenant screening. Customers are billed monthly based on their plan and usage, with extra fees for things like credit card transactions and certain add-ons. So, if you're getting billed by Buildium, it's likely because they are helping with managing a rental property you own or oversee.
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Cancellation is relatively straightforward as it can be done online by navigating to the Settings, then Account and Billing page, and clicking Manage Subscription to cancel. However, customer reviews indicate some dissatisfaction with the customer service during the process, which may slightly complicate cancellation for some users.
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How to Cancel Buildium: Step by Step
If you purchased through Buildium.com:
- Log in to your Buildium account at buildium.com.
- Click on the Settings option in the main menu.
- Select Account and Billing from the list of options.
- Locate the Manage Subscription section.
- Click on Cancel Subscription.
- In the Cancel Account pop-up window, follow the instructions to complete the cancellation.
Tips & Tricks for Canceling Buildium
- Insist on written confirmation of cancellation to avoid ongoing charges.
- Cancel subscription at the end of the billing cycle to prevent automatic renewal and extra charges.
- Use clear, direct language such as "Please cancel my subscription immediately and confirm in writing. Do not charge me further."
- Escalate persistently through support tickets, asking for supervisor intervention if initial cancellation attempts fail.
- Document all communication including screenshots, emails, and chat transcripts as evidence in case of billing disputes.
- Call customer service directly instead of relying only on online cancellation options to ensure faster resolution.
- Leverage timing by canceling well before the next billing date to allow time for any processing delays.
- Mention previous failed cancellation attempts to push for higher-level customer service involvement.
- Threaten to dispute charges with bank or credit card company if unauthorized fees continue after cancellation.
- Look for customer support hours and contact during those times to maximize chances of human interaction.
Buildium Customer Service Info
If you need assistance, here's how you can get in touch with Buildium's support team.
Cancel Buildium Script
Script
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Dear Buildium Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription, as I have recently decided to explore different property management solutions that better fit my current needs.
I appreciate the service provided so far, but I believe this is the best step for my situation at this time.
Thank you for your assistance in processing this request. I look forward to your confirmation.
Best regards,
Frequently Asked Questions
Buildium requires an active credit card on file and monthly subscription fees are automatically deducted in advance. If you choose to cancel the subscription, cancellation takes effect at the end of the current month, but no refunds are provided for any fees already paid. Buildium may also terminate the service or your access at any time under certain conditions, such as breach of terms or non-payment.
To cancel your Buildium subscription, you need to log into your account and navigate to Settings > Account and billing, then click Manage subscription > Cancel subscription to proceed. This indicates you will need your password to access your account and cancel the subscription yourself. If you've forgotten your password, you can reset it here: https://subscribe.buildium.com/#/reset-password. If you prefer, you can also contact Buildium customer support at 888-414-1988 for assistance, but the cancellation process on the website requires account access.
- Billing errors including ongoing charges after service cancellation requests.
- Fraudulent or unauthorized charges on credit cards for non-users.
- Unwanted marketing emails despite unsubscribing.
- Account access issues such as being locked out after payment.
- App malfunctions including missing maintenance requests and removed autopay features without notice.
- Withheld funds without explanation violating processing times.
- Unclear or confusing online payment options and portal usability.
- Poor customer service with lack of responsiveness and resolution.
- Privacy concerns due to unauthorized contact with renters offering incentives.
- Confusing account fees that fluctuate or are unclear.
- Poor integration and interface when switching from other software.
- Extra steps required due to use of additional apps for tasks like photo management.
- Inability to edit or manage maintenance requests effectively.
- Problems posting listings to certain rental sites.
Buildium allows cancellation of subscriptions, but be aware that if you cancel during a subscription term, you won't receive a refund for any fees already paid. The subscription fees are billed monthly in advance and cancellation takes effect at the end of the month when notice is given. There are no explicit mention of early cancellation fees or lock-in contracts, but the service can be terminated by Buildium or the user at any time, with some conditions such as breach or non-payment. Also, after cancellation, there may be a mandatory waiting period before you can resume the service.
Before cancelling a Buildium subscription, know that you will lose access to all property management features including tenant and lease tracking, accounting tools, maintenance requests, and owner reporting. Canceling does not typically come with a refund for any fees already paid. You will need to manage your data export ahead of cancellation since access to your account and information will cease once the subscription ends. Also, canceling through the settings is required as customer service does not process cancellations for you.
- Account login credentials (username and password)
- Access to the Account and Billing section in Buildium
- Subscription or plan details to identify which subscription to cancel
- Reason for cancellation (may be requested during the process)
- Confirmation of account ownership
- Payment method information (in case of outstanding balance or refund)
We've actually written a step by step guide on how to get a refund from Buildium. Check it out!
The Easiest Way to Cancel Buildium
If you’re frustrated trying to cancel your subscription, membership, or bill from Buildium—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Buildium?
BUILDUM, BUILDUM.COM, BUILDIUMPAYMENTS.COM, BUILDIUM 800-453-6431, BUILDIUM ONLINE PAYMENT, BLDUM, BLDUM PMTS, BLDUM*BUILDUI, BLDUM*ONLINEPMT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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