Can I Cancel Buildium at Any Time?

Buildium allows cancellation of subscriptions, but be aware that if you cancel during a subscription term, you won't receive a refund for any fees already paid. The subscription fees are billed monthly in advance and cancellation takes effect at the end of the month when notice is given. There are no explicit mention of early cancellation fees or lock-in contracts, but the service can be terminated by Buildium or the user at any time, with some conditions such as breach or non-payment. Also, after cancellation, there may be a mandatory waiting period before you can resume the service.

Why Do People Cancel Buildium?

Billing errors including ongoing charges after service cancellation requests.Fraudulent or unauthorized charges on credit cards for non-users.Unwanted marketing emails despite unsubscribing.Account access issues such as being locked out after payment.App malfunctions including missing maintenance requests and removed autopay features without notice.Withheld funds without explanation violating processing times.Unclear or confusing online payment options and portal usability.Poor customer service with lack of responsiveness and resolution.Privacy concerns due to unauthorized contact with renters offering incentives.Confusing account fees that fluctuate or are unclear.Poor integration and interface when switching from other software.Extra steps required due to use of additional apps for tasks like photo management.Inability to edit or manage maintenance requests effectively.Problems posting listings to certain rental sites.

What Information Do I Need to Cancel Buildium?

Account login credentials (username and password)Access to the Account and Billing section in BuildiumSubscription or plan details to identify which subscription to cancelReason for cancellation (may be requested during the process)Confirmation of account ownershipPayment method information (in case of outstanding balance or refund)

What Should I Know Before Cancelling Buildium?

Before cancelling a Buildium subscription, know that you will lose access to all property management features including tenant and lease tracking, accounting tools, maintenance requests, and owner reporting. Canceling does not typically come with a refund for any fees already paid. You will need to manage your data export ahead of cancellation since access to your account and information will cease once the subscription ends. Also, canceling through the settings is required as customer service does not process cancellations for you.

What is Buildium's Cancellation Policy?

Buildium requires an active credit card on file and monthly subscription fees are automatically deducted in advance. If you choose to cancel the subscription, cancellation takes effect at the end of the current month, but no refunds are provided for any fees already paid. Buildium may also terminate the service or your access at any time under certain conditions, such as breach of terms or non-payment.

Do I Need My Buildium Password to Cancel?

To cancel your Buildium subscription, you need to log into your account and navigate to Settings > Account and billing, then click Manage subscription > Cancel subscription to proceed. This indicates you will need your password to access your account and cancel the subscription yourself. If you've forgotten your password, you can reset it here: https://subscribe.buildium.com/#/reset-password. If you prefer, you can also contact Buildium customer support at 888-414-1988 for assistance, but the cancellation process on the website requires account access.

Can I Get a Refund from Buildium?

We've actually written a step by step guide on how to get a refund from Buildium. Check it out!

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How To Cancel Your Buildium Subscription (2026)

This article and service are not officially affiliated with Buildium

Bella Khan, Subscription Cancellation Expert

Published January 27, 2026

Last updated on April 4, 2026

5 min read

Difficulty

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Cancellation is relatively straightforward as it can be done online by navigating to the Settings, then Account and Billing page, and clicking Manage Subscription to cancel. However, customer reviews indicate some dissatisfaction with the customer service during the process, which may slightly complicate cancellation for some users.

Estimated Time

On average, it takes 00 15 minutes to cancel a Buildium subscription.

How to Contact Buildium

If you need assistance, here's how you can get in touch with Buildium's support team.

Phone

The phone is not available.

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Buildium subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Buildium account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Buildium online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.