Bump Boxes offers pregnancy subscription boxes that deliver fun and healthy pregnancy products each month to support expectant moms. They have subscription plans for month-to-month, 6 months, 9 months, and 12 months, with prices ranging from about $38.99 to $49.99 per month depending on the plan. Subscribers get billed automatically either on the 2nd or 15th of each month, depending on when they signed up. If you see charges from Bump Boxes, it's likely for one of these subscription boxes that renew automatically unless cancelled.
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The cancellation process requires logging into the account and sending an email at least 48 hours before renewal, which is straightforward but involves waiting for email processing and adhering to timing rules around billing cycles.
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How to Cancel Bump Boxes: Step by Step
If you purchased through Bump Boxes website:
- Log into your account on the Bump Boxes website.
- For month-to-month subscriptions, submit a cancellation request via email at least 48 hours before your scheduled renewal.
- Be aware that cancellation requests made on or after the renewal date will take effect in the next billing cycle.
- If you have a 6, 9, or 12 month subscription, note that a $25 early cancellation fee applies.
- Request cancellation via email no less than 48 hours before renewal.
- For prepaid subscriptions of 6, 9, or 12 months, understand that these cannot be cancelled or refunded. Contact customer service if there are extenuating circumstances.
- All cancellation requests must be sent via email.
Tips & Tricks for Canceling Bump Boxes
- Cancel before the second box ships to avoid being locked into a 3, 6, or 9-month subscription period.
- Explicitly offer to pay the $25 one-time cancellation fee upfront in your cancellation request to get approval.
- Persist in contacting customer support multiple times if the cancellation is not processed immediately.
- Use clear, firm language stating your desire to pay any cancellation fees and end the subscription immediately.
- Avoid mentioning refunds or disputes initially to prevent resistance; focus on paying the fee and ending the subscription.
- Be aware of potential shipping charges for any replacement or delayed boxes when raising issues.
- Monitor your bank statements closely to catch any unauthorized charges after cancellation and dispute them promptly.
- Prepare for poor customer service and document all communication in case escalation is necessary.
- If threatened with additional fees for a "free box void fee" or contract breach, contest with evidence of cancellation and consider reporting to consumer protection agencies.
- Timing your cancellation around billing cycles may help avoid additional charges; cancel just before the next payment is due.
- If initial cancellation attempts fail, escalate by referencing consumer rights or filing complaints to better business bureaus or similar organizations.
Bump Boxes Customer Service Info
If you need assistance, here's how you can get in touch with Bump Boxes's support team.
Cancel Bump Boxes Script
Script
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Hello Bump Boxes Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to some recent changes in my budget, I am unable to continue with the monthly fees. I have appreciated the service so far, but I must take this step at this time.
Thank you for your understanding, and I would appreciate a confirmation of my cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
Bump Boxes has different cancellation policies based on the subscription type: For 6, 9, or 12 month subscriptions paid monthly, there is a $25 early cancellation fee and cancellations must be done by contacting the Mom Squad. Prepaid subscriptions for 6, 9, and 12 months cannot be canceled or refunded except in extenuating circumstances. Month-to-month subscriptions can be canceled anytime by emailing the company, but cancellations do not provide refunds. All cancellations are processed via email with Bump Boxes.
To cancel your Bump Boxes subscription, you need to log into your account as cancellations are handled via email and require access to your account. Therefore, you will need your password to log in. If you have forgotten your password, you can reset it here: https://bumpboxes.com/forgot-password?srsltid=AfmBOoosNN22ztBXtItkd8U8DYMzlt3U66KFj02XZn6XZEAfxOkTLtS7. Cancelling without logging in or password access is not supported.
- Unexpected auto-renewal charges beyond the initially chosen subscription term resulting in surprise billing.
- Difficulty or inability to cancel subscriptions, including poor customer service responsiveness and lack of direct contact options.
- $25 early cancellation fee charged for ending multi-month subscription commitments.
- Lack of refunds, as subscriptions are generally ineligible for refunds even after cancellation.
- Billing issues, including charges despite cancellation requests, confusing invoices, and charges for items not received.
- Poor product quality and repetitive or irrelevant items in boxes that do not meet customer expectations.
- Misleading or unclear subscription terms, especially around auto-renewal and billing.
- Shipping issues, including late, missing shipments, or wrong trimester boxes sent.
- Personal circumstances, such as miscarriage, leading to subscription cancellations.
- Frustration with customer service, such as non-responsiveness via email, texts, and no phone support.
Bump Boxes uses a few key restrictions to be aware of when cancelling. Prepaid 6, 9, and 12 month subscriptions cannot be cancelled or refunded, locking you in unless you have extenuating circumstances and contact customer service. For paid monthly subscriptions on those long-term plans, there's a $25 early cancellation fee and you must email cancellation at least 48 hours before renewal; they only allow cancellations through email to their Mom Squad, which can slow the process. So, you can't typically cancel immediately without fees or adhering to their cancellation timing and method.
Before cancelling a subscription or membership with Bump Boxes, it's important to know that if you have a 6, 9, or 12-month subscription paid monthly, there is a $25 USD early cancellation fee, and you must contact the Mom Squad to cancel. Prepaid long-term subscriptions cannot be cancelled or refunded except in extenuating circumstances. For the $49.99 month-to-month subscription, you can cancel anytime by logging into your account and sending a cancellation request via email. Keep in mind that cancellations do not qualify for refunds, and access to ongoing subscription boxes and benefits will cease after cancellation.
We've actually written a step by step guide on how to get a refund from Bump Boxes. Check it out!
The Easiest Way to Cancel Bump Boxes
If you’re frustrated trying to cancel your subscription, membership, or bill from Bump Boxes—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Bump Boxes?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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