Carbonite is a company that offers cloud backup services to help protect your computer files. They have different subscription plans you can choose from, like Basic, Plus, and Prime, which vary in price depending on how many devices you want to back up and how much cloud storage you need. Most plans are billed annually, and they also support backup on external and NAS drives. So if you see a billing from Carbonite, it's likely for a subscription to keep your important files safely backed up in the cloud.
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The process to cancel a Carbonite subscription involves logging into your account, navigating to the account summary, and turning off automatic renewal with a simple confirmation. It is straightforward, does not require contacting support unless requesting a refund, and the user can continue to use the service until the subscription expires, making it relatively easy to cancel.
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How to Cancel Carbonite: Step by Step
If you purchased through Carbonite.com:
- Log in to your Carbonite account at carbonite.com.
- Navigate to the Billing section in your account settings.
- Select Manage Subscription.
- Find the Automatic Renewal option, and click on Deactivate.
- Confirm that you want to deactivate automatic renewal by following the prompts.
- After deactivating, you can continue to use your Carbonite subscription until the expiration date.
- If you wish to uninstall Carbonite, go to your applications, and uninstall Carbonite from your computer.
Tips & Tricks for Canceling Carbonite
- Call Carbonite customer support directly at 1-877-222-5488 to speak to a representative, mentioning you want to cancel immediately.
- Request escalation to the cancellations or retention department if the initial representative is unhelpful.
- Keep your account details handy (email, billing information) to expedite verification during calls or chats.
- Be firm and clear about your intent to cancel, and mention dissatisfaction or billing issues as reasons.
- Document every interaction including date, time, and representative names to reference if escalation is needed.
- Try canceling just before the renewal date to prevent being billed for an additional period.
- Disable automatic renewal through your online account settings if cancellation via support is difficult.
- Use phrasing like “I do not authorize any further charges” to make your intent and stance clear.
- Be prepared for slow response times and consider follow-up calls or emails if you don't receive confirmation promptly.
- Check for any confirmation emails or account notices after cancellation attempts to ensure the subscription is marked to expire.
- Avoid relying solely on official support portals which users report can be non-functional or misleading.
Carbonite Customer Service Info
If you need assistance, here's how you can get in touch with Carbonite's support team.
Cancel Carbonite Script
Script
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Dear Carbonite Customer Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Carbonite, effective immediately. Due to changes in my storage needs, I believe canceling my subscription is the best decision at this time.
Please confirm the cancellation and ensure that no further charges are applied to my account. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Carbonite subscription cancellation requires deactivating automatic renewal in your account to stop future renewals. Subscription fees already paid are non-refundable, but you can continue to use the service until the current subscription expires. Backed up data is permanently deleted 30 or 60 days after expiration, and full refunds are only offered within 30 days of renewal purchases upon contacting Carbonite support.
To cancel your Carbonite subscription, you need to sign in to your Carbonite account at https://account.carbonite.com, which will require your password. There is no mention of phone support or unauthenticated chat support that would allow cancellation without a password. If you don't remember your password, you can reset it using this link: https://account.carbonite.com/forgot-password. Cancelling involves turning off auto-renewal in your account settings.
- Abuse of unlimited storage policy leading to account cancellation.
- Technical issues such as software causing computer crashes or backups stopping without notification.
- Slow and problematic data restoration processes.
- Poor customer service including unreachable support, lack of callbacks or responses, and unhelpful recommendations.
- Issues with backup reliability such as missing or empty backed-up folders and inability to recover deleted files.
- Automatic renewal without easy cancellation causing unexpected charges and difficulty stopping payments.
- Website and software usability problems like navigation difficulties and login failures.
- High costs relative to service for single machine use.
- Lack of refunds or extensions despite service interruptions or cancellation requests.
- Regional support limitations such as customer service only available during US hours.
- Undisclosed fees and inflexible policies like rental backup hard drives and return charges.
Carbonite allows you to cancel your subscription at any time by deactivating automatic renewal, but there are no refunds for fees already paid unless you request a refund within 30 days of purchase. After cancellation, you can continue to use the service until your current subscription expires, but your backed-up data will be permanently deleted 30 to 60 days after expiration. There are no contracts or early cancellation fees, but be aware that once canceled, data is eventually deleted and fees are non-refundable post the initial 30-day period.
Before cancelling your Carbonite subscription, it's important to know that you need to deactivate automatic renewal to prevent future charges. You will not receive a refund for subscription fees or storage packs that have already been paid. After cancellation, you can continue using Carbonite features until the subscription expires, but your backed-up data will be permanently deleted 30 to 60 days after expiration. If you cancel during a renewal period within 30 days of purchase, you may request a full refund, but this will also delete your backed-up data and disable Carbonite on your computer.
- Email address associated with your Carbonite account
- Password (to log in for online cancellation)
- Subscription type or plan name (e.g., Safe Basic, Plus, Prime, Core, Power, Ultimate)
- Billing information (credit/debit card details used for payment)
- Personal identification details (name, address, phone number; especially for phone cancellations)
- Bank account details (if requested during customer service verification for refunds or identification)
- Access to the Carbonite account (to disable auto-renewal or manage the subscription online)
- Reason for cancellation (occasionally asked by customer support for feedback or confirmation)
We've actually written a step by step guide on how to get a refund from Carbonite. Check it out!
The Easiest Way to Cancel Carbonite
If you’re frustrated trying to cancel your subscription, membership, or bill from Carbonite—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Carbonite?
CARBONITE, CARBONITE ONLINE, CARBONI, CARBONITE BACKUP
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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