CEC Entertainment, known for Chuck E. Cheese, offers a subscription program called the Fun Pass with three tiersâBronze, Silver, and Gold. Each tier provides a set number of game plays per visit, discounts on food and drinks, and extra perks like surprise bonuses and birthday club enrollment. You can choose to be billed either monthly on a recurring basis or pay for two months upfront as a one-time payment. This is why you might see charges from them if you or your family have signed up for this subscription to enjoy games and discounts at their locations.
Cancellation of the Chuck E. Cheese Monthly Membership is restricted by a minimum 12-month term during which cancellation is not allowed. After this period, cancellation requires a 15-day advance notice before the last payment, which adds complexity and delay to the cancellation process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a cecentertainment subscription.
How to Cancel cecentertainment: Step by Step
If you purchased through Chuck E. Cheese's Website:
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a cecentertainment Refund
Insist on direct communication with Guest Relations for cancellation rather than just customer service, as escalation can lead to more favorable outcomes.
Use clear, firm language stating you want to cancel your subscription immediately and do not want further charges.
Escalate the issue to managers or higher authorities if initial cancellation requests are ignored or denied.
Document all interactions with customer service and Guest Relations to reference in future communications if needed.
Timing matters: Attempt cancellations well before the next billing cycle, although some memberships have a mandatory 12-month commitment.
Using complaints on public forums or BBB can sometimes hasten resolution and cancellation success.
Be prepared for pushback or threats of collections on unpaid subscriptions, but maintain your position politely and firmly.
Reply with âSTOPâ to text messages to opt out of promotional SMS that might encourage continued subscription.
Why Do People Request Refunds from cecentertainment
Misrepresentation about membership terms - told memberships are cancellable monthly but there is a 12-month non-cancellation policy.
Charged despite cancellation requests and receiving threatening or misleading communications about payments.
Poor facility maintenance, including broken games and machines.
Unsanitary conditions causing children to become sick.
Uninformed about 12-month commitment at sign-up, contrary to claims that terms are acknowledged online.
Unsafe environments with inadequate supervision in play areas.
Unprofessional and dismissive staff behavior.
Long waits for services and poor customer service.
Refusal of partial refunds without canceling entire memberships.
cecentertainment Refund Script
Script
Copy
Dear cecentertainment, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
cecentertainment Refund Policy
CEC Entertainment's Fun Pass membership requires a minimum 12-month commitment during which cancellation is not permitted. After the initial 12-month period, members can cancel their subscription at any time to stop further billing.
The Easiest Way to Get a cecentertainment Refund
If youâre frustrated trying to cancel your subscription, membership, or bill from cecentertainmentâor if you didnât even realize you were being chargedâChargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and weâll take care of the rest.
Frequently Asked Questions
Cecentertainment (Chuck E. Cheese) employs a contract gimmick where you are locked into a 12-month minimum term for their Monthly Membership, and you cannot cancel during this period. After the minimum term, you must provide at least 15 days' notice before the due date of your last payment to cancel, otherwise, the membership continues for about 30 days after that last payment. This means you cannot cancel your subscription immediately upon signing up and are required to commit for a full year before cancellation is allowed.
Misrepresentation about membership terms - told memberships are cancellable monthly but there is a 12-month non-cancellation policy.
Charged despite cancellation requests and receiving threatening or misleading communications about payments.
Poor facility maintenance, including broken games and machines.
Unsanitary conditions causing children to become sick.
Uninformed about 12-month commitment at sign-up, contrary to claims that terms are acknowledged online.
Unsafe environments with inadequate supervision in play areas.
Unprofessional and dismissive staff behavior.
Long waits for services and poor customer service.
Refusal of partial refunds without canceling entire memberships.
Email address associated with your account (used for login and identification)
Password for your account (to log in and manage membership settings)
on the Chuck E. Cheese website
Knowledge of your membership's minimum term and next billing/payment date
Ability to provide notice of cancellation at least 15 days before your next scheduled payment
Access to the payment method on file (email or account updates may require verification)
Before cancelling a subscription or membership with CEC Entertainment (Chuck E. Cheese), it is important to know that there is typically a 12-month commitment with a non-cancellation policy during that first year when you sign up online. Cancelling before the 12-month term is generally not allowed, and the membership automatically renews or continues billing if unpaid balances exist. By cancelling, you lose access to membership benefits such as discounted or free games that the subscription provides. Some customers have reported issues with continued billing after cancellation requests, so confirming cancellation with written confirmation is important.
CEC Entertainment's Fun Pass membership requires a minimum 12-month commitment during which cancellation is not permitted. After the initial 12-month period, members can cancel their subscription at any time to stop further billing.
To cancel your Chuck E. Cheese (cecentertainment.com) subscription, you do need to access their specified cancellation URL, which requires login to your membership account, thus needing your password. Monthly memberships cannot be canceled via phone, email, fax, or in person; cancellation is to be done online through the account management page. If you have forgotten your password, you can reset it by clicking 'Forgot your password?' on the login page here: https://shop.chuckecheese.com/account. Cancelling after the initial 12-month minimum term is possible with notice given at least 15 days prior to your next payment date.
We've actually written a step by step guide on how to get a refund from cecentertainment. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your cecentertainment subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your cecentertainment account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel cecentertainment online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
cecentertainment May Show Up On Your Statement As:
Chuck E. Cheese's Purchase CHUCK E CHEESE XXX Purchase CHUCK E CHEESE 123 MAIN St CHUCK E CHEESE 123 MAIN St FL 09/16 POS MAC CHUCK E CHEESE MAYFIELD H
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargebackâs team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Comments (0)
AU
Anonymous User
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
š Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
Comments (0)