CEC Entertainment, known for Chuck E. Cheese, offers a subscription program called the Fun Pass with three tiers—Bronze, Silver, and Gold. Each tier provides a set number of game plays per visit, discounts on food and drinks, and extra perks like surprise bonuses and birthday club enrollment. You can choose to be billed either monthly on a recurring basis or pay for two months upfront as a one-time payment. This is why you might see charges from them if you or your family have signed up for this subscription to enjoy games and discounts at their locations.
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Cancellation of the Chuck E. Cheese Monthly Membership is restricted by a minimum 12-month term during which cancellation is not allowed. After this period, cancellation requires a 15-day advance notice before the last payment, which adds complexity and delay to the cancellation process.
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How to Cancel cecentertainment: Step by Step
If you purchased through Chuck E. Cheese's Website:
- Log in to your account at chuckecheese.com/membership/login.
- Select the membership you wish to cancel.
- Follow the prompts to cancel your membership.
- If you are within the Minimum Term (typically 12 months), you will not be able to cancel yet.
- To cancel after the Minimum Term, you must submit your cancellation request at least 15 days before your last payment date.
- Make sure to complete the cancellation process according to the terms outlined in the agreement.
If you purchased through the Mobile App:
- Open the Chuck E. Cheese app on your device.
- Log into your account.
- Navigate to the membership section.
- Select the option to cancel your membership.
- Follow any additional instructions provided to complete the cancellation.
If you purchased through a Gift Card:
- Contact Chuck E. Cheese's customer support directly for assistance with your gift card purchase.
- Provide the necessary details about your gift card to the customer service representative.
- Follow their instructions regarding any potential cancellation process or refund policy.
If you purchased through a Third-Party Service (e.g., Apple, Google Play):
- Open the app store where you purchased the membership.
- Find your subscriptions in your account settings.
- Select the Chuck E. Cheese membership subscription.
- Choose the option to cancel the subscription.
- Confirm the cancellation and ensure you receive a confirmation email, if applicable.
Tips & Tricks for Canceling cecentertainment
- Insist on direct communication with Guest Relations for cancellation rather than just customer service, as escalation can lead to more favorable outcomes.
- Use clear, firm language stating you want to cancel your subscription immediately and do not want further charges.
- Escalate the issue to managers or higher authorities if initial cancellation requests are ignored or denied.
- Document all interactions with customer service and Guest Relations to reference in future communications if needed.
- Timing matters: Attempt cancellations well before the next billing cycle, although some memberships have a mandatory 12-month commitment.
- Using complaints on public forums or BBB can sometimes hasten resolution and cancellation success.
- Be prepared for pushback or threats of collections on unpaid subscriptions, but maintain your position politely and firmly.
- Reply with “STOP” to text messages to opt out of promotional SMS that might encourage continued subscription.
cecentertainment Customer Service Info
If you need assistance, here's how you can get in touch with cecentertainment's support team.
Cancel cecentertainment Script
Script
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Dear Cecentertainment Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Cecentertainment. I have enjoyed the service but have decided to discontinue it due to changes in my personal circumstances.
Please let me know the steps I need to take to finalize this cancellation and if there are any outstanding payments that need to be addressed. Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
CEC Entertainment's Fun Pass membership requires a minimum 12-month commitment during which cancellation is not permitted. After the initial 12-month period, members can cancel their subscription at any time to stop further billing.
To cancel your Chuck E. Cheese (cecentertainment.com) subscription, you do need to access their specified cancellation URL, which requires login to your membership account, thus needing your password. Monthly memberships cannot be canceled via phone, email, fax, or in person; cancellation is to be done online through the account management page. If you have forgotten your password, you can reset it by clicking 'Forgot your password?' on the login page here: https://shop.chuckecheese.com/account. Cancelling after the initial 12-month minimum term is possible with notice given at least 15 days prior to your next payment date.
- Misrepresentation about membership terms - told memberships are cancellable monthly but there is a 12-month non-cancellation policy.
- Charged despite cancellation requests and receiving threatening or misleading communications about payments.
- Poor facility maintenance, including broken games and machines.
- Unsanitary conditions causing children to become sick.
- Uninformed about 12-month commitment at sign-up, contrary to claims that terms are acknowledged online.
- Unsafe environments with inadequate supervision in play areas.
- Unprofessional and dismissive staff behavior.
- Long waits for services and poor customer service.
- Refusal of partial refunds without canceling entire memberships.
Cecentertainment (Chuck E. Cheese) employs a contract gimmick where you are locked into a 12-month minimum term for their Monthly Membership, and you cannot cancel during this period. After the minimum term, you must provide at least 15 days' notice before the due date of your last payment to cancel, otherwise, the membership continues for about 30 days after that last payment. This means you cannot cancel your subscription immediately upon signing up and are required to commit for a full year before cancellation is allowed.
Before cancelling a subscription or membership with CEC Entertainment (Chuck E. Cheese), it is important to know that there is typically a 12-month commitment with a non-cancellation policy during that first year when you sign up online. Cancelling before the 12-month term is generally not allowed, and the membership automatically renews or continues billing if unpaid balances exist. By cancelling, you lose access to membership benefits such as discounted or free games that the subscription provides. Some customers have reported issues with continued billing after cancellation requests, so confirming cancellation with written confirmation is important.
- Email address associated with your account (used for login and identification)
- Password for your account (to log in and manage membership settings)
- on the Chuck E. Cheese website
- Knowledge of your membership's minimum term and next billing/payment date
- Ability to provide notice of cancellation at least 15 days before your next scheduled payment
- Access to the payment method on file (email or account updates may require verification)
We've actually written a step by step guide on how to get a refund from cecentertainment. Check it out!
The Easiest Way to Cancel cecentertainment
If you’re frustrated trying to cancel your subscription, membership, or bill from cecentertainment—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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