The Ultimate Step by Step Guide to Cancelling a Chewy Subscription or Membership (chewy.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
Chewy is an online pet store that offers a wide range of pet products, including food, treats, medications, and supplies. One of their main features is the Autoship subscription service, which lets you schedule regular deliveries of your pet essentials so you never run out. With Autoship, you get automatic, recurring charges to your payment method just before each shipment, and you can easily modify or cancel orders anytime before they ship. It's a hassle-free way to keep your pet's needs covered without having to remember to reorder.
The cancellation process for Chewy subscriptions is relatively straightforward, allowing users to cancel through the Autoship Manager in their account or by calling customer service. The existence of a clear cancellation window before the ship date reduces complexity for consumers.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Chewy subscription.
How to Cancel Chewy: Step by Step
If you purchased through Chewy.com:
Log in to your Chewy account.
Go to the Your Account section.
Select Manage Autoship.
Find the Autoship you want to cancel.
Click the Cancel This Autoship button at the bottom of the page.
If you purchased through Chewy customer service:
Visit the Chewy website or open the Chewy app.
Go to the Contact Us section.
Call Chewy's customer service at 1-800-672-4399 or use the live chat feature.
Request to cancel your subscription or membership.
How to Contact Chewy
If you need assistance, here's how you can get in touch with Chewy's support team.
Cancel well before the shipping date: Make sure to cancel at least a day prior to avoid charges.
Use polite but firm language: Clearly state you want to cancel the subscription and do not want future charges.
Reference alternative purchasing options: Mention you have moved or found supplies elsewhere to support your cancellation.
Escalate if needed: If initial customer service isn’t helpful, request to speak to a supervisor or escalate the issue.
Use multiple contact methods: Cancel via phone, email, and/or chat to ensure your request is heard and documented.
Record and document all interactions: Keep records of dates, names, and any confirmation numbers received.
Mention intent to stop payments: If pushed back, firmly say you will dispute charges with your bank if the subscription is not cancelled.
Cancel during business hours: Contact customer service early in the week and day to avoid delays or dropped issues.
Be persistent but calm: Consistently follow up until you get confirmation of cancellation without getting aggressive.
Use social proof or forum references: Mention you have seen others cancel successfully with certain tactics to encourage compliance.
Why Do People Request Refunds from Chewy
Pet health changes, such as a pet no longer needing the product or passing away.
Difficulty canceling subscriptions or managing orders through the website.
Receiving unwanted or duplicate shipments despite attempts to cancel.
Complicated refund process requiring multiple phone calls and disputes.
Delayed or late deliveries causing inconvenience.
Payment issues, such as declined cards or billing errors.
Changes in pet's diet or preferences leading to stopping the order.
Perceived lack of value or unsatisfactory customer service experiences.
Security concerns during the refund or cancellation dispute process.
Refunds withheld during PayPal disputes leading to frustration.
Customers feeling the process is shady or scam-like which drives them to cancel and stop purchasing.
Chewy Refund Script
Script
Copy
Dear Chewy, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Chewy Refund Policy
Chewy's subscription (Autoship) cancels easily at any time via the Autoship Manager in your account or by contacting Customer Service. You will receive a pre-shipment email up to 72 hours before the ship date, allowing you to edit or cancel your upcoming order until midnight the day before it ships. If you do not cancel before this deadline, the order will be processed as scheduled.
The Easiest Way to Get a Chewy Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Chewy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Chewy allows cancellation of both its Chewy+ membership and Autoship subscription at any time without early cancellation fees or lock-in contracts. However, membership fees for Chewy+ are non-refundable except under very limited conditions (like canceling within 3 days). Autoship orders must be canceled at least the day before shipment to avoid being charged for that order. Chewy can also terminate memberships or subscriptions at their discretion without notice. Users should be aware of the non-refundable nature of membership fees and the timing needed to cancel Autoship orders before the charge is applied.
Pet health changes, such as a pet no longer needing the product or passing away.
Difficulty canceling subscriptions or managing orders through the website.
Receiving unwanted or duplicate shipments despite attempts to cancel.
Complicated refund process requiring multiple phone calls and disputes.
Delayed or late deliveries causing inconvenience.
Payment issues, such as declined cards or billing errors.
Changes in pet's diet or preferences leading to stopping the order.
Perceived lack of value or unsatisfactory customer service experiences.
Security concerns during the refund or cancellation dispute process.
Refunds withheld during PayPal disputes leading to frustration.
Customers feeling the process is shady or scam-like which drives them to cancel and stop purchasing.
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Before cancelling a Chewy+ membership, know that the membership fee is generally non-refundable unless you cancel within 3 business days of signing up or qualifying for a full refund if no benefits were used since the latest charge. When you cancel, you can still use the membership benefits until the end of your paid term. For Autoship subscriptions, you can cancel anytime via your account or by calling customer service, but cancellation must be done at least a day before the scheduled shipment to avoid being charged. Canceling stops future shipments and charges, but orders already shipped will still be charged. Also, be aware that Chewy may change membership fees or terminate memberships/subscriptions without notice.
Chewy's subscription (Autoship) cancels easily at any time via the Autoship Manager in your account or by contacting Customer Service. You will receive a pre-shipment email up to 72 hours before the ship date, allowing you to edit or cancel your upcoming order until midnight the day before it ships. If you do not cancel before this deadline, the order will be processed as scheduled.
To cancel your subscription on Chewy.com, you generally need to log into your account, which requires your password. You can then go to Manage Autoship and cancel your subscription directly there. Alternatively, you can also call Chewy's Customer Service at 1-800-672-4399 to cancel without needing your password. If you've forgotten your password, you can reset it here: https://www.chewy.com/app/account/password/reset.
We've actually written a step by step guide on how to get a refund from Chewy. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Chewy subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Chewy account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Chewy online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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