Chewy is an online pet store that offers a wide range of pet products, including food, treats, medications, and supplies. One of their main features is the Autoship subscription service, which lets you schedule regular deliveries of your pet essentials so you never run out. With Autoship, you get automatic, recurring charges to your payment method just before each shipment, and you can easily modify or cancel orders anytime before they ship. It's a hassle-free way to keep your pet's needs covered without having to remember to reorder.
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The cancellation process for Chewy subscriptions is relatively straightforward, allowing users to cancel through the Autoship Manager in their account or by calling customer service. The existence of a clear cancellation window before the ship date reduces complexity for consumers.
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How to Cancel Chewy: Step by Step
If you purchased through Chewy.com:
- Log in to your Chewy account.
- Go to the Your Account section.
- Select Manage Autoship.
- Find the Autoship you want to cancel.
- Click the Cancel This Autoship button at the bottom of the page.
If you purchased through Chewy customer service:
- Visit the Chewy website or open the Chewy app.
- Go to the Contact Us section.
- Call Chewy's customer service at 1-800-672-4399 or use the live chat feature.
- Request to cancel your subscription or membership.
Tips & Tricks for Canceling Chewy
- Cancel well before the shipping date: Make sure to cancel at least a day prior to avoid charges.
- Use polite but firm language: Clearly state you want to cancel the subscription and do not want future charges.
- Reference alternative purchasing options: Mention you have moved or found supplies elsewhere to support your cancellation.
- Escalate if needed: If initial customer service isn’t helpful, request to speak to a supervisor or escalate the issue.
- Use multiple contact methods: Cancel via phone, email, and/or chat to ensure your request is heard and documented.
- Record and document all interactions: Keep records of dates, names, and any confirmation numbers received.
- Mention intent to stop payments: If pushed back, firmly say you will dispute charges with your bank if the subscription is not cancelled.
- Cancel during business hours: Contact customer service early in the week and day to avoid delays or dropped issues.
- Be persistent but calm: Consistently follow up until you get confirmation of cancellation without getting aggressive.
- Use social proof or forum references: Mention you have seen others cancel successfully with certain tactics to encourage compliance.
Chewy Customer Service Info
If you need assistance, here's how you can get in touch with Chewy's support team.
Cancel Chewy Script
Script
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Dear Chewy Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to changes in my current budget. I have appreciated the service and products, but at this time, it is no longer feasible for me to continue. Please let me know the next steps to finalize this cancellation.
Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Chewy's subscription (Autoship) cancels easily at any time via the Autoship Manager in your account or by contacting Customer Service. You will receive a pre-shipment email up to 72 hours before the ship date, allowing you to edit or cancel your upcoming order until midnight the day before it ships. If you do not cancel before this deadline, the order will be processed as scheduled.
To cancel your subscription on Chewy.com, you generally need to log into your account, which requires your password. You can then go to Manage Autoship and cancel your subscription directly there. Alternatively, you can also call Chewy's Customer Service at 1-800-672-4399 to cancel without needing your password. If you've forgotten your password, you can reset it here: https://www.chewy.com/app/account/password/reset.
- Pet health changes, such as a pet no longer needing the product or passing away.
- Difficulty canceling subscriptions or managing orders through the website.
- Receiving unwanted or duplicate shipments despite attempts to cancel.
- Complicated refund process requiring multiple phone calls and disputes.
- Delayed or late deliveries causing inconvenience.
- Payment issues, such as declined cards or billing errors.
- Changes in pet's diet or preferences leading to stopping the order.
- Perceived lack of value or unsatisfactory customer service experiences.
- Security concerns during the refund or cancellation dispute process.
- Refunds withheld during PayPal disputes leading to frustration.
- Customers feeling the process is shady or scam-like which drives them to cancel and stop purchasing.
Chewy allows cancellation of both its Chewy+ membership and Autoship subscription at any time without early cancellation fees or lock-in contracts. However, membership fees for Chewy+ are non-refundable except under very limited conditions (like canceling within 3 days). Autoship orders must be canceled at least the day before shipment to avoid being charged for that order. Chewy can also terminate memberships or subscriptions at their discretion without notice. Users should be aware of the non-refundable nature of membership fees and the timing needed to cancel Autoship orders before the charge is applied.
Before cancelling a Chewy+ membership, know that the membership fee is generally non-refundable unless you cancel within 3 business days of signing up or qualifying for a full refund if no benefits were used since the latest charge. When you cancel, you can still use the membership benefits until the end of your paid term. For Autoship subscriptions, you can cancel anytime via your account or by calling customer service, but cancellation must be done at least a day before the scheduled shipment to avoid being charged. Canceling stops future shipments and charges, but orders already shipped will still be charged. Also, be aware that Chewy may change membership fees or terminate memberships/subscriptions without notice.
- First Name
- Last Name
- Phone Number
- Email Address
- Username
- Password
- Billing Address
- City
- State/Province/Region
- ZIP/Postal Code
- Country
- Reason for Cancellation
- Last 4 Digits of Card
- Date of Last Charge
- Amount of Last Charge
We've actually written a step by step guide on how to get a refund from Chewy. Check it out!
The Easiest Way to Cancel Chewy
If you’re frustrated trying to cancel your subscription, membership, or bill from Chewy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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