Cineplex offers a subscription service called CineClub where members get one free movie ticket every month, plus the option to buy up to two additional tickets at a special price. Members also enjoy 20% off snacks, no online booking fees, and discounts at places like The Rec Room and Playdium. The membership costs $9.99 per month with no commitment, or $109.89 annually with one month free. This subscription automatically renews unless you cancel, which might be why you see billing from them.
Difficulty
12345
678910
Easy
Medium
Very Hard
Cancellation requires logging into the account on cineplex.com or using their mobile app and selecting the cancellation option. The process is straightforward without complicated steps but requires some navigation through account settings.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Spotify subscription.
How to Cancel Cineplex: Step by Step
If you purchased through Cineplex.com:
- Log into your Cineplex account on cineplex.com.
- Navigate to your Account section.
- Select Manage Membership under the CineClub option.
- Click on Cancel Membership.
- Confirm your cancellation by selecting Yes, Cancel.
- Ensure cancellation is done at least 1 day before your renewal date to take effect for the next billing cycle.
Tips & Tricks for Canceling Cineplex
- Use the account's CineClub section: Navigate to your CineClub membership under your account and look for the "cancel cineclub" button beneath your payment info.
- Cancel close to billing cycle end: Cancelling your subscription just before the end of the billing cycle avoids being charged for the next period.
- Contact support chat during active hours: Use the Cineplex website chat function between 10 a.m. and 11 p.m. for cancellation assistance, providing your booking ID if required.
- Call guest services with booking ID: Phone 1-800-333-0061, have your booking ID ready for faster cancellation or refund processing.
- State your reason clearly: When chatting or calling, clearly explain your reason for cancellation to increase chances of success.
- Request refund before showtime: Contact customer support before the movie starts to be eligible for a refund.
- Be persistent and escalate if needed: If initial requests fail, try contacting theatre directly, then escalate to guest services or social media channels.
- Use polite but firm language: Politeness helps; firmly request cancellation or refund using terms like "I would like to cancel and get a refund for unused tickets".
- Keep cancellation confirmation: Save screenshots or emails confirming cancellation to prevent future billing issues.
- Cancel unused subscriptions or banked tickets: Be aware unused CineClub tickets remain valid even after cancellation but confirm policy updates to avoid unexpected charges.
Cineplex Customer Service Info
If you need assistance, here's how you can get in touch with Cineplex's support team.
Cancel Cineplex Script
Script
Copy
Dear Cineplex Team,
I hope this message finds you well. I would like to request the cancellation of my CineClub membership. Due to changes in my personal circumstances, I am no longer able to enjoy the benefits of the subscription.
Please confirm the cancellation at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Cineplex memberships (both monthly and annual) auto-renew on the anniversary date of sign-up and can be canceled anytime. Cancellation must be done at least one day before the renewal date to prevent renewal, with the subscription remaining active until the end of the current period. Refunds are not provided upon cancellation.
To cancel your Cineplex subscription, you do need to log in to your account, which requires your password. You can navigate to Account > CineClub > Manage Membership > Cancel Membership to cancel your subscription. If you've forgotten your password, you can reset it by going to the Cineplex login page and selecting 'Reset your password' under the password field. Here is the direct reset link: https://www.cineplexplus.com/help/account-settings/how-do-i-reset-my-login-password
- Buggy app/website causing membership to be unusable
- Poor website, links, booking, and payment systems described as a nightmare with frequent issues
- Forced two-factor authentication (2FA) without adequate security leading to privacy concerns
- Failure to receive ticket purchase confirmations via email or app
- Poor customer service resulting in dissatisfaction and frustration
- Delayed or problematic refund processes leading to feeling taken advantage of
- Faulty or unreliable movie vouchers that do not work properly
Cineplex allows you to cancel your CineClub subscription anytime, but you must do so at least one day before your subscription renewal date to avoid being charged for the next period. The cancellation takes effect at the end of your current subscription period, and no refunds are issued for the remaining time. It's important to be aware that there are no early-cancellation fees or lock-in contracts, but missing the cancellation deadline means your subscription will renew and you will be charged again.
Before cancelling your Cineplex subscription or membership, know that your cancellation will be effective at the end of the current membership period, so you will still have access to exclusive benefits until then. These benefits include Monthly Member Tickets, member-priced tickets, and discounts on concessions and game credits. If you cancel, any unused Monthly Member Tickets will remain in your account even after the cancellation. However, no partial refund is provided except under specific annual membership conditions, and cancellation must be done at least one day before the membership period ends to avoid being charged for the next period. If Cineplex cancels your membership due to issues like non-payment or breach, you lose benefits immediately but keep unused tickets.
- Cineplex account login credentials (email and password)
- Access to your Cineplex account dashboard (via website or mobile app)
- Knowledge of your subscription or membership type (such as CineClub or streaming subscription)
- Knowledge of your renewal date (to ensure you cancel before the next billing period)
- Booking ID or confirmation number (if contacting customer service about a billing item or ticket cancellation)
- Personal identification information (such as your name and email associated with the account, especially if contacting customer support)
- Payment method information on file (to confirm changes or process any remaining charges or refunds)
We've actually written a step by step guide on how to get a refund from Cineplex. Check it out!
The Easiest Way to Cancel Cineplex
If you’re frustrated trying to cancel your subscription, membership, or bill from Cineplex—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Cineplex?
CINEPLEX, CINEPLEX.COM, CINEPLEXPASS, CINEPLEX*TICKETS, CINEPLEX*MERCHANDISE, CINEPLEXMD, CINEPLEXONLINE, CINEPLEX THEATRE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
