City Sports Club is a fitness center where you can use free weights, cardio machines, and enjoy a variety of group fitness classes. They offer personal training and have amenities like a lap pool, indoor cycling, basketball, and racquetball courts. Many services may need extra charges, and membership involves automatic recurring payments through electronic funds transfer. So, if you see a charge from them, it's likely for your gym membership or any additional classes or personal training you've signed up for.
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Cancelling a membership requires the user to send a written notice either by mail or in person, or possibly via the online account if available, which is relatively straightforward. However, the need to send written notice and keep records, as well as timing the cancellation at least 5 business days before the next billing date, adds some moderate complexity to the process.
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How to Cancel City Sports Club: Step by Step
If you purchased through City Sports Club directly:
- Mail a written notice of cancellation to:
- P.O. Box 54170
- Irvine, CA 92619
Note: Use registered or certified mail and keep a record for your files. Ensure notice is postmarked at least 5 business days before your next billing date to avoid additional billing. - Visit your nearest club and deliver a written notice of cancellation to the Operations Manager.
- Available weekdays between 9 A.M. and 5 P.M.
- Request a receipt as proof of cancellation.
- Cancel through your online account if the option is available in your membership agreement.
- Check the cancellation policies specific to your state.
Tips & Tricks for Canceling City Sports Club
- Be persistent and assertive: If told you must sign cancellation paperwork in person, act confused and claim you’ve already moved away and cannot come in.
- Have a believable new location ready: Use a small town nearby or even a different country to support your move story.
- Submit cancellation in writing: Write a clear cancellation letter or email including your full name, membership ID, and reason for leaving. Attach a copy of your contract if possible.
- Send cancellation via methods noted in your contract: Mail, certified mail, email, or in-person submission are common required methods; online cancellation is not available.
- Follow up persistently: Call or email customer service after submission to confirm your cancellation request was received and is being processed.
- Keep records: Document all communications, including dates, times, and who you spoke with.
- Beware of cancellation fees: Review your contract carefully. Some memberships may charge early termination fees.
- Timing is key: Submit cancellation at least 30 days before the next billing cycle to avoid being charged for the next month.
- If charges continue: Dispute charges with your credit card company or bank to block further payments.
- Use tactics from other gyms: Some users have changed their address on the account to a California address or claimed international relocation to unlock or facilitate cancellation.
City Sports Club Customer Service Info
If you need assistance, here's how you can get in touch with City Sports Club's support team.
Cancel City Sports Club Script
Script
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Dear City Sports Club Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my membership subscription. Unfortunately, due to a recent change in my personal circumstances, I am unable to continue my membership at this time.
I would appreciate it if you could process this cancellation at your earliest convenience and confirm via email once it has been completed. Thank you very much for your understanding and assistance.
Best regards,
Frequently Asked Questions
City Sports Club memberships are typically month-to-month and can be canceled at any time by submitting a written cancellation notice either by mail, in person, or via an online account. Notices must be postmarked at least 5 business days before the next billing date to avoid further charges; cancellations during an initial term of 3 months or more may incur a termination fee if done early. Instead of canceling, members can choose to freeze their membership for a fee, allowing a temporary pause without full cancellation.
To cancel your City Sports Club subscription, you typically need to provide a written cancellation notice via mail or in person, as stated on their membership questions page. While you can manage your membership online by logging into your account, which requires your username and password, a password is generally needed to access the online cancellation option. If you don't remember your password, you can reset it here: https://www.citysportsfitness.com/Pages/ResetAccount.aspx. Thus, having your password is important if you want to use the online cancellation method, but you can also cancel without a password by sending a written notice or visiting the club directly.
- Relocation or moving to a different area where the gym is not accessible
- Change in fitness goals making the current membership unnecessary
- Cost-cutting or financial reasons
- Lack of time due to busy schedules or family commitments
- Lack of motivation or interest in continuing the membership
- Unmet fitness goals leading to dissatisfaction
- Overcrowded gym causing discomfort
- Poor customer service experiences
- Inconvenient gym hours or location
- Unsatisfactory gym equipment or facilities
- Lack of diverse workouts or new experiences
- Dirty or poorly maintained facilities
- No accountability or gym buddy leading to decreased motivation
- Injury or illness preventing exercise
City Sports Club may require you to mail a written cancellation notice at least 5 business days before the next billing date, or cancel in person or online, but if you cancel within the initial contract term of 3 months or more, you will face a termination fee and the cancellation only becomes effective at the end of the term. Most memberships are month-to-month and can be canceled anytime after the initial term, but beware that if cancellation notice is given less than 5 days before billing, one more charge may occur (which can be refunded). They also offer a "freeze" option for certain membership types at a fee, which might be an alternative to outright canceling.
Before cancelling your City Sports Club membership, know that most memberships are month-to-month and can be cancelled any time by mailing a written notice, delivering it in person, or via your online account. If you cancel, you can still use the club for any prepaid time, with your membership expiring at the end of your last prepaid month. If you have an initial term of three months or more and are still within that term, cancellation will only take effect after the term ends or you may face a termination fee. Instead of cancelling, you might consider freezing your membership for a small monthly fee, which allows you to pause your membership and resume without paying additional fees. [City Sports Club Membership Questions](https://www.citysportsfitness.com/Pages/MembershipQuestions.aspx)
- Full name as it appears on the membership
- Membership barcode or Membership ID number
- Email address linked to your account (for confirmation)
- Mailing address (may be required for correspondence)
- Reason for cancellation (sometimes requested on cancellation forms)
- Copy of contract or original membership agreement (if required by club policy)
- Written cancellation request (completed cancellation form or drafted letter)
- Notice period awareness (typically 5 business days before next billing, but may vary - check contract)
- Certified mail or in-person submission requirements (most memberships require physical delivery or certified mail)
- Proof of submission (keep copies and request receipts for all communication)
- Record of communications (names, dates, times, and summaries of all related conversations)
- Awareness of any cancellation fees or early termination fees (if applicable for longer contracts)
We've actually written a step by step guide on how to get a refund from City Sports Club. Check it out!
The Easiest Way to Cancel City Sports Club
If you’re frustrated trying to cancel your subscription, membership, or bill from City Sports Club—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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