CLEAR is a service that helps you get through airport security faster by using a special fast pass that recognizes you through biometrics like your face or eyes. They offer a CLEAR+ Membership that costs $199 a year for an individual, with options to add family or friends for a fee, but kids under 18 go free. This membership also includes perks like faster passport services and easier luggage handling, and it can be bundled with TSA PreCheck for added convenience. People might see charges from CLEAR if they subscribe to this membership, which renews annually.
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The cancellation process is straightforward and can be done directly on the CLEAR website by signing in and navigating to the billing section, or by using a chat feature with a digital assistant for quick cancellation. The steps are clearly outlined and do not require any complicated procedures or lengthy waits.
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How to Cancel CLEAR: Step by Step
If you purchased through clearme.com:
- Sign in to my.clearme.com.
- Select 'Billing and Membership' from the left-hand menu.
- Click the right arrow next to 'CLEAR Plus Membership' which lists your pay structure and next billing cycle.
- Under your CLEAR+ Membership details and benefits, select 'Cancel Membership' and follow the remaining steps.
- Alternatively, you can select 'Chat with us' to chat with our Digital Ambassador, Halo, and take care of this in just a few seconds.
Tips & Tricks for Canceling CLEAR
- Cancel close to the renewal date, especially within the 60-day refund window to maximize chances of a refund.
- Expect and use promotional extensions like "paused" memberships or free months offered instead of immediate cancellation to your advantage by noting these extensions and cancelling before the next billing.
- Keep detailed records of all communications including dates, times, names, and responses, which can be used if you need to escalate.
- Use calm, professional, and business-like language—avoid emotional or angry tones to maintain leverage.
- Ask for refunds as a "one-time courtesy" or "gesture of goodwill" even when official cancellation rights are unclear.
- Escalate politely to supervisors or managers if initial cancellation attempts are ignored or refused.
- Be persistent but patient, as the company may use delaying tactics, expecting customers to forget to cancel after extensions.
- Use timing strategically, such as canceling just before or shortly after a trip when policies might be more lenient for refunds or pauses.
- Confirm cancellation explicitly and avoid relying on ambiguous terms like "membership paused" without a clear next step.
CLEAR Customer Service Info
If you need assistance, here's how you can get in touch with CLEAR's support team.
Cancel CLEAR Script
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Hello CLEAR Team,
I hope this message finds you well. I am writing to request the cancellation of my CLEAR subscription. Unfortunately, I am currently unable to utilize the service as frequently as I had hoped, and I believe it is best for me to cancel my membership at this time.
Thank you for your assistance, and I appreciate your prompt attention to this matter.
Best regards,
Frequently Asked Questions
CLEAR allows members to cancel their paid Membership at any time through their account or by contacting customer service. If canceled within 60 days of the charge, members receive a full refund and lose access to paid services immediately but can still use free services. If canceled after 60 days, members retain paid service access until the end of their current term. Promotional terms are void upon cancellation, and refunds for termination due to fraud or breach are at CLEAR's discretion.
To cancel your CLEAR (clearme.com) subscription, you do need to sign in to your account, which implies having your password. You can cancel your membership by logging in at my.clearme.com, selecting 'Billing and Membership,' and then choosing 'Cancel Membership.' If you don't remember your password, you can reset it here: https://my.clearme.com/_nc_external/identity/ui/login/ForgotPasswordInterstitial. Alternatively, you can use the chat feature with the Digital Ambassador, Halo, for cancellation assistance, but signing in is the primary method.
- Privacy concerns: Unease about scanning face and providing biometric data (facial recognition, fingerprints, iris scans).
- Limited airport availability: Clear is only available at 55 U.S. airports, causing inconvenience for some users.
- Does not replace TSA PreCheck: Users without TSA PreCheck still have to undergo regular security screening.
- High cost: Membership costs $189 a year, which many feel is not justified, especially compared to TSA PreCheck's $78 for five years.
- Inconsistent service quality: Reports of clunky technology, long lines, frequent random ID checks, and uneven usefulness depending on the airport.
- Poor employee management: Indifferent or rude employees, understaffing at CLEAR gates, frequent need for employee intervention causing delays.
- Confusing or poor signage at airports, leading to user frustration.
- Customer experience issues: Experiences of delays, duplicated biometric checks, lack of self-service kiosks that match alternatives like Global Entry kiosks.
- Increased prices not matching service quality: Members feel the service quality does not justify recent price hikes.
- Some users find membership unnecessary: Especially seniors or disabled individuals who already receive assistance (e.g., wheelchair escort) and therefore see no added benefit.
- Service sometimes only tolerable when reimbursed by credit cards.
- Cancelled after free trial due to unsatisfactory value, especially for international travelers.
You can cancel your CLEAR subscription at any time through your account or by contacting their customer service. However, if you cancel after 60 days from your last charge, you will still have access to paid services until the end of that term, but no further refunds will be provided. Canceling early within the first 60 days entitles you to a full refund for that term. Keep in mind, any promotional terms will be voided if you cancel and later renew, and CLEAR may also cancel your membership for reasons like suspected fraud without an automatic refund.
Before cancelling your CLEAR membership, know that you can cancel at any time through your account or customer service. If you cancel during a trial period, you won't be charged. Upon cancellation, you will lose access to all CLEAR services, which provide expedited security and identity verification at airports and other venues. Note that if you joined a Family Plan, only the main account holder can make changes. Also, cancellations within 60 days may qualify for a full refund, but after that, membership benefits end immediately upon cancellation.
- Email address associated with your CLEAR account
- Full name as it appears on your CLEAR account
- Phone number linked to your account (if applicable)
- Method of contacting support (e.g., logging in online, chat, email, or calling customer service)
- Account login access (to my.clearme.com to cancel directly)
- Confirmation of cancellation intention (clear communication that you wish to cancel)
- Membership details (such as basic identifying details to help locate your account; member ID may help if available, but not always required)
- Main account holder information (if part of a Family Plan, only the main account holder can cancel)
- Request for account deletion (optional, if you want personal information removed and not just membership cancelled)
We've actually written a step by step guide on how to get a refund from CLEAR. Check it out!
The Easiest Way to Cancel CLEAR
If you’re frustrated trying to cancel your subscription, membership, or bill from CLEAR—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to CLEAR?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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