Coolina is a company that sells professional handmade cooking chef knives and offers a VIP Membership subscription. The VIP Membership costs $29 per year and renews automatically unless canceled. Members get benefits like free express 2-day shipping on all orders in the USA, a free mystery birthday gift, extended 60-day money-back guarantee, priority support, access to a private Facebook group, and early access to sales and new products. If you see billing from Coolina, it's likely from this VIP subscription which you can cancel anytime but there are no refunds for canceled memberships.
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Cancellation requires contacting customer service either by phone or email and managing subscriptions through an account setup process, which is not fully automated and can be somewhat cumbersome. There are no refunds for canceled memberships and some users report needing persistence to confirm cancellation.
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How to Cancel Coolina: Step by Step
If you purchased through Coolina's website:
- Visit the Manage Subscriptions page.
- Log in with your account details used for the subscription.
- Locate your VIP membership in the subscription list.
- Select the option to cancel the membership.
- Confirm the cancellation.
If you purchased through a third-party payment system (not directly from Coolina):
- Identify the third-party service used for your subscription (e.g., PayPal, Apple, Google Play).
- Log in to your account on that third-party service.
- Navigate to the subscriptions or recurring payments section.
- Find Coolina’s subscription and select it.
- Choose the cancellation option and confirm the action.
Tips & Tricks for Canceling Coolina
- Keep persistent and follow up frequently: Email the company asking to cancel and then send reminders at least every other day until you get confirmation and the money is refunded.
- Get written confirmation: Always ask for and save an email or message confirming your cancellation request.
Escalate methodically: If initial emails don’t work, consider reaching out to your bank to block payments or disputing charges as a last resort.- Use firm but polite language: Clearly state your intent to cancel and request confirmation, maintaining a professional tone that shows you expect compliance.
Coolina Customer Service Info
If you need assistance, here's how you can get in touch with Coolina's support team.
Cancel Coolina Script
Script
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Dear Coolina Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Coolina. Due to personal circumstances, I am unable to continue with my membership at this time.
I would appreciate your assistance in processing this cancellation promptly. Please let me know if you need any further information from my end. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Coolina's COOLINA CARE program cancellation policy allows members to cancel and receive a credit of 90% of the unearned pro-rata premium, after deducting any claims paid or repair costs. This provides a fair refund on the unused portion of the membership or subscription.
Based on available information, it appears that to cancel a subscription with Coolina (coolinastore.com), you likely need to log in to your account which requires your password. There is no clear indication that password is not needed or that phone/chat support can cancel without authentication. If you need to reset your password to proceed with cancellation, you can typically use a password reset option on their login page, but a specific reset link for Coolina could not be found. It's recommended to visit their login page and look for a 'Forgot Password' link to reset your password.
- Unmet expectations or dissatisfaction with product quality or service.
- Not using the product or service enough to justify continuing the subscription.
- Cost concerns or budget constraints, leading customers to cut expenses.
- Complicated cancellation or return processes causing frustration.
- No perceived value or benefits from the subscription anymore.
- Shipping or delivery issues, such as delays or damage.
- Better alternatives available elsewhere in the market.
- Lack of product updates or improvements over time.
- Changes in personal circumstances reducing need for the service.
- Returns and refund policies that are restrictive or deducted by shipping costs.
Coolina does allow you to cancel their COOLINA CARE program at any time, but be aware that upon cancellation, you will only be credited with 90% of the unearned pro-rata premium after deducting any claims paid out or repairs done. There is no explicit mention of contracts, lock-ins, or early cancellation fees in their terms, but once you cancel, you may lose some of your prepaid amount through these deductions. So, while you can cancel anytime, you might not get a full refund and should account for potential deductions.
Before cancelling your Coolina subscription or membership, note that if you cancel the COOLINA CARE program, you will lose the protection coverage including any claims or repairs covered under the program. You will be credited with 90% of the unearned pro-rata premium after deducting any claims paid or repair costs. If you had no claims during your coverage term, you may receive the full amount paid as store credit or a gift certificate. It's important to secure any needed refunds promptly and understand that cancelling means losing access to any active protection services and benefits associated with the subscription.
- Email address associated with your account or order
- Order number (typically provided in your order confirmation email or receipt)
- Proof of purchase such as a receipt or confirmation email
- A request to cancel (contact must be made within 12 hours of order placement if the order has not been fulfilled)
- Reason for cancellation (if requested by support)
- Photo documentation of item (for returns, if required)
- Return item must be unused and in original packaging (for return/refund, not subscription cancellation)
- Communication via registered email or phone (support may verify details through these channels)
We've actually written a step by step guide on how to get a refund from Coolina. Check it out!
The Easiest Way to Cancel Coolina
If you’re frustrated trying to cancel your subscription, membership, or bill from Coolina—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Coolina?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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