Crunch Fitness offers gym memberships that include access to cardio and strength equipment, various fitness classes, and personal training. They also have Crunch+, a separate online workout subscription starting at $2.99/month for gym members or $7.99/month for non-members, allowing you to stream classes anywhere. Memberships come with an annual fee for equipment upkeep, and billing is monthly with cancellation requiring notice to your home gym. Charges will appear as "Crunch" or "Crunch+" on your bill, depending on the service, and you can manage payments via their app or website.
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Crunch Fitness membership cancellation can be done online, by email, or in-person, but the process requires multiple steps including providing personal information and waiting for confirmation. The notice period of 10-30 days and potential termination fee for cancellations within the first year add to the complexity, making it moderately difficult for consumers to cancel.
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How to Cancel Crunch Fitness: Step by Step
If you purchased through Credit or Debit Card:
- Contact your local Crunch gym: Reach out to the club where you signed up for your membership. You can find contact information for your gym on the Crunch website.
- Submit a cancellation request: Ask the staff to initiate your cancellation request.
- Check for confirmation: Ensure you receive a confirmation email from your gym regarding the cancellation.
- Observe cancellation notice period: Be aware that you may need to provide 10 to 30 days notice before your next billing date to avoid charges.
If you purchased through Crunch Member Portal:
- Log in to your member account: Go to members.crunch.com and sign in.
- Navigate to your membership details: Find the section where you can view your membership plan.
- Follow cancellation instructions: Look for an option to cancel your membership; if unavailable, contact your local gym for further assistance.
- Confirm cancellation: Make sure to receive confirmation of your cancellation.
If you purchased through Third-Party Services (e.g., App Store, Google Play):
- Open your subscription settings: Go to the app store or service where you subscribed to Crunch.
- Find Crunch Fitness subscription: Locate Crunch Fitness in your list of active subscriptions.
- Initiate cancellation: Follow the on-screen instructions to cancel your subscription.
- Check for confirmation: Verify that you receive confirmation that your subscription has been canceled.
Tips & Tricks for Canceling Crunch Fitness
- Physically visit the gym to cancel if possible, as online or email requests are often ignored or denied.
- Send a certified letter or delivery receipt to the facility as a formal cancellation notice if you cannot go in person.
- Keep a paper trail of all cancellation attempts including emails, letters, calls, and in-person visits.
- Use firm and escalating language, including stating you will pursue legal action if they continue charging you unjustly.
- Be persistent and escalate to managers and higher-level staff if frontline customer service does not resolve your cancellation.
- Cancel or block your payment method only as a last resort, understanding this can lead to collections and credit score impacts.
- Check your contract for cancellation clauses and adhere strictly to required notice periods and procedures.
- Threaten legal action or formal complaints if they continue to refuse cancellation after you have complied with their rules.
- Time your cancellation after any mandatory minimum period (often 90 days), and give required 30 days written notice.
- Document and save any responses or confirmations from the gym regarding your cancellation request.
- Be aware they may try to charge early cancellation fees unless you qualify for exceptions like relocation or disability with proof.
Crunch Fitness Customer Service Info
If you need assistance, here's how you can get in touch with Crunch Fitness's support team.
Cancel Crunch Fitness Script
Script
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Dear Crunch Fitness Team,
I hope this message finds you well. I am writing to formally request the cancellation of my Crunch Fitness membership. Due to personal circumstances, I am currently unable to commit to a regular fitness routine and feel it is best for me to pause my membership at this time.
I appreciate the services provided and the supportive environment at Crunch, and I hope to return in the future when my situation improves. Please confirm the cancellation of my membership and any final billing procedures.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Crunch Fitness membership cancellation policies vary by location as some gyms are independently owned and operated by franchisees. Generally, members must contact their home gym directly to cancel, with cancellation notice typically required between 10 and 30 days before the next billing date to avoid further charges. Cancellation requests are not processed until confirmed by the club.
To cancel your Crunch Fitness subscription, you do need your password because you are required to send a cancellation request via email that includes your membership number and password. There doesn't appear to be an option to cancel without authenticating with your password either by phone or chat. If you need to reset your password, you can do so here: https://members.crunchfitness.ca/members/password/new
- Moving to a new city and no longer needing the membership.
- Not using the gym frequently (e.g., haven't been in months).
- Disliking the gym environment: cleanliness, crowding, noise, or size.
- Feeling unwelcome by staff, personal trainers, or not relating to other gym members.
- Classes or gym schedule no longer fitting personal family or social schedules.
- Broken gym equipment not being fixed promptly.
- Gym space feeling too small or claustrophobic.
- Affordability concerns or prioritizing other fitness activities.
- Paying for services or equipment not used often.
- Wanting to pursue less costly fitness options like running or walking.
- Early termination fees making cancellation costly if under one year of membership.
Crunch Fitness uses some restrictive policies to make cancellation tricky. If you have a contract over a year, you need to give 30 days' written notice and can face complications if not handled exactly as required (certified mail or hand-delivered). Although there are no early termination fees for month-to-month members, contracts longer than a year automatically renew and require strict cancellation procedures. Also, refunds are typically pro rata and only in certain cases like moving far away or permanent disability. These terms can catch you off guard if you're not aware.
Before cancelling your Crunch Fitness subscription, know that if you have a month-to-month membership, you will retain access for the entire month you have prepaid. You pay the final month upfront when signing up, so you won't lose immediate access upon cancellation. There is generally no cancellation fee unless you cancel within the first year, where a termination fee might apply. Cancellation requires notice of 10-30 days (check your agreement) and can be done online, via email, or in person at your gym. After cancellation, you lose access once the prepaid month ends, so plan accordingly to avoid losing access prematurely.
- Full name of the account holder
- Member number or Crunch Key Tag Number (orange tag on ID card)
- Account email address
- Photo ID (if canceling in person)
- Address associated with the membership
- Name and address of your home Crunch Fitness location
- Date of requested cancellation
- Signature (if canceling by mail or on official form)
- Reason for cancellation
- Copy of the original membership agreement (for reference to notice requirements and termination fees)
- Proof of payment or receipts (if needed for disputes)
- Written confirmation of cancellation request (keep confirmation for your records)
- Medical documentation (if canceling for medical reasons)
- Three pieces of identifying information, such as last four digits of driver’s license, date of birth, and last four digits of the account being billed (as sometimes required for verification)
We've actually written a step by step guide on how to get a refund from Crunch Fitness. Check it out!
The Easiest Way to Cancel Crunch Fitness
If you’re frustrated trying to cancel your subscription, membership, or bill from Crunch Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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