How to Cancel Crunch Fitness on Credit or Debit Card
1 - Contact your local Crunch gym: Reach out to the club where you signed up for your membership. You can find contact information for your gym on the Crunch website.
2 - Submit a cancellation request: Ask the staff to initiate your cancellation request.
3 - Check for confirmation: Ensure you receive a confirmation email from your gym regarding the cancellation.
4 - Observe cancellation notice period: Be aware that you may need to provide 10 to 30 days notice before your next billing date to avoid charges.
How to Cancel Crunch Fitness on Crunch Member Portal
1 - Log in to your member account: Go to members.crunch.com and sign in.
2 - Navigate to your membership details: Find the section where you can view your membership plan.
3 - Follow cancellation instructions: Look for an option to cancel your membership; if unavailable, contact your local gym for further assistance.
4 - Confirm cancellation: Make sure to receive confirmation of your cancellation.
How to Cancel Crunch Fitness on Third-Party Services (e.g., App Store, Google Play)
1 - Open your subscription settings: Go to the app store or service where you subscribed to Crunch.
2 - Find Crunch Fitness subscription: Locate Crunch Fitness in your list of active subscriptions.
3 - Initiate cancellation: Follow the on-screen instructions to cancel your subscription.
4 - Check for confirmation: Verify that you receive confirmation that your subscription has been canceled.
Crunch Fitness offers gym memberships that include access to cardio and strength equipment, various fitness classes, and personal training. They also have Crunch+, a separate online workout subscription starting at $2.99/month for gym members or $7.99/month for non-members, allowing you to stream classes anywhere. Memberships come with an annual fee for equipment upkeep, and billing is monthly with cancellation requiring notice to your home gym. Charges will appear as "Crunch" or "Crunch+" on your bill, depending on the service, and you can manage payments via their app or website.
Crunch Fitness membership cancellation can be done online, by email, or in-person, but the process requires multiple steps including providing personal information and waiting for confirmation. The notice period of 10-30 days and potential termination fee for cancellations within the first year add to the complexity, making it moderately difficult for consumers to cancel.
Estimated Time
On average, it takes 30 minutes0030 minutes to cancel a Crunch Fitness subscription.
How to Contact Crunch Fitness
If you need assistance, here's how you can get in touch with Crunch Fitness's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
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Loss if you keep paying
-$0
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Tips and Tricks for Getting a Crunch Fitness Refund
Physically visit the gym to cancel if possible, as online or email requests are often ignored or denied.
Send a certified letter or delivery receipt to the facility as a formal cancellation notice if you cannot go in person.
Keep a paper trail of all cancellation attempts including emails, letters, calls, and in-person visits.
Use firm and escalating language, including stating you will pursue legal action if they continue charging you unjustly.
Be persistent and escalate to managers and higher-level staff if frontline customer service does not resolve your cancellation.
Cancel or block your payment method only as a last resort, understanding this can lead to collections and credit score impacts.
Check your contract for cancellation clauses and adhere strictly to required notice periods and procedures.
Threaten legal action or formal complaints if they continue to refuse cancellation after you have complied with their rules.
Time your cancellation after any mandatory minimum period (often 90 days), and give required 30 days written notice.
Document and save any responses or confirmations from the gym regarding your cancellation request.
Be aware they may try to charge early cancellation fees unless you qualify for exceptions like relocation or disability with proof.
Why Do People Request Refunds from Crunch Fitness
Moving to a new city and no longer needing the membership.
Not using the gym frequently (e.g., haven't been in months).
Disliking the gym environment: cleanliness, crowding, noise, or size.
Feeling unwelcome by staff, personal trainers, or not relating to other gym members.
Classes or gym schedule no longer fitting personal family or social schedules.
Broken gym equipment not being fixed promptly.
Gym space feeling too small or claustrophobic.
Affordability concerns or prioritizing other fitness activities.
Paying for services or equipment not used often.
Wanting to pursue less costly fitness options like running or walking.
Early termination fees making cancellation costly if under one year of membership.
Crunch Fitness Refund Script
Script
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Dear Crunch Fitness, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Crunch Fitness Refund Policy
Crunch Fitness membership cancellation policies vary by location as some gyms are independently owned and operated by franchisees. Generally, members must contact their home gym directly to cancel, with cancellation notice typically required between 10 and 30 days before the next billing date to avoid further charges. Cancellation requests are not processed until confirmed by the club.
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The Easiest Way to Get a Crunch Fitness Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Crunch Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Crunch Fitness uses some restrictive policies to make cancellation tricky. If you have a contract over a year, you need to give 30 days' written notice and can face complications if not handled exactly as required (certified mail or hand-delivered). Although there are no early termination fees for month-to-month members, contracts longer than a year automatically renew and require strict cancellation procedures. Also, refunds are typically pro rata and only in certain cases like moving far away or permanent disability. These terms can catch you off guard if you're not aware.
Moving to a new city and no longer needing the membership.
Not using the gym frequently (e.g., haven't been in months).
Disliking the gym environment: cleanliness, crowding, noise, or size.
Feeling unwelcome by staff, personal trainers, or not relating to other gym members.
Classes or gym schedule no longer fitting personal family or social schedules.
Broken gym equipment not being fixed promptly.
Gym space feeling too small or claustrophobic.
Affordability concerns or prioritizing other fitness activities.
Paying for services or equipment not used often.
Wanting to pursue less costly fitness options like running or walking.
Early termination fees making cancellation costly if under one year of membership.
Full name of the account holder
Member number or Crunch Key Tag Number (orange tag on ID card)
Account email address
Photo ID (if canceling in person)
Address associated with the membership
Name and address of your home Crunch Fitness location
Date of requested cancellation
Signature (if canceling by mail or on official form)
Reason for cancellation
Copy of the original membership agreement (for reference to notice requirements and termination fees)
Proof of payment or receipts (if needed for disputes)
Written confirmation of cancellation request (keep confirmation for your records)
Medical documentation (if canceling for medical reasons)
Three pieces of identifying information, such as last four digits of driver’s license, date of birth, and last four digits of the account being billed (as sometimes required for verification)
Before cancelling your Crunch Fitness subscription, know that if you have a month-to-month membership, you will retain access for the entire month you have prepaid. You pay the final month upfront when signing up, so you won't lose immediate access upon cancellation. There is generally no cancellation fee unless you cancel within the first year, where a termination fee might apply. Cancellation requires notice of 10-30 days (check your agreement) and can be done online, via email, or in person at your gym. After cancellation, you lose access once the prepaid month ends, so plan accordingly to avoid losing access prematurely.
Crunch Fitness membership cancellation policies vary by location as some gyms are independently owned and operated by franchisees. Generally, members must contact their home gym directly to cancel, with cancellation notice typically required between 10 and 30 days before the next billing date to avoid further charges. Cancellation requests are not processed until confirmed by the club.
To cancel your Crunch Fitness subscription, you do need your password because you are required to send a cancellation request via email that includes your membership number and password. There doesn't appear to be an option to cancel without authenticating with your password either by phone or chat. If you need to reset your password, you can do so here: https://members.crunchfitness.ca/members/password/new
We've actually written a step by step guide on how to get a refund from Crunch Fitness. Check it out!
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Crunch Fitness subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Crunch Fitness account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Crunch Fitness online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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