Curology is a personalized skincare company that offers subscription boxes with custom prescription products made just for your skin. When you sign up, you get an initial skin assessment by a dermatology provider, ongoing access to that provider for questions, and personalized formulas that last about 60 days. You pay monthly for each shipment, which ships automatically after a trial period, and you can customize your box or add extra products at discounted prices. If you use up your included consultation credits, you can buy more for $10 each, and shipping is free with taxes added when applicable.
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The cancellation process for Curology is straightforward and can be done entirely online via the payment page in the user's account. It requires answering a few follow-up questions but doesn't require calls or complicated steps, making it relatively easy. However, users must complete the full cancellation flow and allow 2 business days for processing, preventing immediate cancellation, which slightly increases difficulty.
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How to Cancel Curology: Step by Step
If you purchased through Curology website:
- Log into your Curology account.
- Navigate to your payment page via the dropdown menu.
- Click on 'I want to cancel' at the bottom of the payment page.
- Follow the prompts in the cancellation flow, which includes answering a few follow-up questions.
- Allow 2 full business days for your cancellation to be processed.
- To avoid charges for an upcoming order, ensure you cancel at least 2 full business days before the next scheduled order.
- After processing, look for a confirmation email regarding your cancellation.
- If you do not receive a confirmation, email the Curology Success team to confirm your cancellation or to request assistance.
Tips & Tricks for Canceling Curology
- Cancel at least 48 hours before shipping to avoid being charged for the next cycle; Curology does not send an alert for this cutoff.
- Use the “I want to cancel” button on the payment page dropdown menu and honestly provide a reason for cancellation.
- Complete all cancellation follow-up questions in the cancellation flow; skipping these may block cancellation processing.
- Expect multiple steps and possible extra confirmation requests—it may take 5-6 steps to fully cancel.
- Immediately after online cancellation, send a confirmation email to customer support and give them 24 hours to respond.
- Time your email or chat requests to avoid weekends since support often does not respond on Sundays.
- If cancellation does not process or you are charged post cancellation, escalate by disputing with your credit card company as some users have reported success here.
- Use precise language with dates, times, and specific complaint details when emailing support for refunds or cancellation confirmation.
- Be prepared for frustration and delays; some users report that cancellations are hard to finalize and Curology is not transparent about timing.
- Account deletion often requires a separate request via email or phone after cancellation.
- Know that some users find the sign-up process easier than cancellation, and advocate to be persistent and document all interactions.
Curology Customer Service Info
If you need assistance, here's how you can get in touch with Curology's support team.
Cancel Curology Script
Script
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Hello Curology Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal reasons, I am unable to continue with the service at this time.
Thank you for your understanding, and I would appreciate confirmation of my cancellation at your earliest convenience.
Best regards.
Frequently Asked Questions
Curology allows you to cancel your subscription anytime through the cancellation flow on your payment page by logging in. To avoid being charged for the next order, cancellation must be completed at least 2 full business days before the scheduled shipment. Orders already processed cannot be canceled, and you will receive an email confirmation upon successful cancellation.
To cancel your Curology subscription, you need to log into your Curology account, which will typically require your password. You can cancel your subscription on your own at any time from the payment page within your account. If you don't remember your password, you can reset it by using the "Forgot?" link on the login page here: https://app.curology.com/login. This is the path to canceling your subscription and managing your account securely.
- Adverse skin reactions: Severe skin irritation, allergic reactions, rashes, and whiteheads caused by custom formulas.
- Not seeing desired results: Users do not see improvements even after extended use.
- Irregular product use: Customers who do not use creams regularly feel the subscription product goes to waste.
- Financial reasons: Customers want to cut back on expenses and spending.
- Free trial dissatisfaction: The product was not what users expected after trying the free trial.
- No longer needing prescription: Users may no longer require the prescribed product.
- Difficult cancellation process: Customers find cancellation policies confusing and challenging, experiencing continued charges despite cancellation attempts.
- Charges after cancellation: Complaints about billing for shipments after cancellation and refusal of refunds or exchanges.
- Lack of support and communication: Frustration over poor customer service, automated responses, and unclear subscription management.
- No refunds or returns: Company policy disallows refunds or returns on custom formulations.
- Unexpected charges: Billing without prior notice and difficulty disputing charges due to lack of cancellation proof.
- Perception of predatory billing: Some customers feel the subscription model prioritizes continuous billing over customer satisfaction and health.
Curology allows you to cancel your subscription at any time through their website by completing the full cancellation flow. However, be aware that cancelling after a shipment has already been processed will not stop that shipment from being sent or charged, and you must contact customer support if you want to address that specific shipment. Additionally, to avoid being charged for the next order, you need to cancel at least 2 full business days in advance; there are no lock-in contracts or early-cancellation fees, but failing to cancel in time means you'll be billed for the upcoming shipment.
Before cancelling your Curology subscription, it's important to know that you can cancel at any time through your account, but cancelling after a shipment is processed won't stop that shipment from being sent. You must cancel at least two full business days before the next scheduled shipment to avoid being charged. Cancelling will stop future shipments and access to the personalized prescription skincare service, so you lose ongoing customization and support from Curology's medical team. Also, results from Curology's prescriptions can take 2-3 months or longer to show, so consider consulting the medical team if you're not seeing expected improvements before cancelling.
- Full name associated with your Curology account
- Email address linked to your Curology membership
- Login credentials (username and password) to access your online account
- Access to your Curology payment page when logged in
- Reason for cancellation (Curology may request this as part of the online or email process)
- Clear request for cancellation (state explicitly that you wish to cancel the subscription or membership)
- Confirmation email from Curology after cancellation is processed (to verify account closure)
We've actually written a step by step guide on how to get a refund from Curology. Check it out!
The Easiest Way to Cancel Curology
If you’re frustrated trying to cancel your subscription, membership, or bill from Curology—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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