CyberGhost VPN offers subscription plans that let you use their secure VPN service to protect your internet connection and privacy. You can choose a 1-month plan at $12.99 per month, a 6-month plan for $6.99 per month, or a long-term 26-month plan that costs $2.19 per month with big savings. They support up to 7 devices on one subscription and have a 45-day money-back guarantee for most plans. If you're seeing charges from CyberGhost, it's likely from one of these subscriptions that help keep your online activity safe and private.
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The cancellation process for CyberGhost VPN is straightforward with clear steps provided on their official support page, including easy access through account settings to cancel subscriptions purchased on their website or via app stores. The main extra step involves requesting a refund separately if desired, which may require contacting support but does not complicate basic cancellation.
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How to Cancel CyberGhost VPN: Step by Step
If you purchased through cyberghostvpn.com:
- Go to your CyberGhost account and select the profile logo in the top-right side.
- Select Subscriptions.
- Select Cancel Subscription.
- Select Continue To Cancel.
- Confirmation: You will see a screen saying “The automatic billing for your CyberGhost VPN subscription has been turned OFF.”
- Note: Canceling your subscription doesn't automatically refund your subscription. Contact support for a refund.
If you purchased through the Apple App Store:
- Open Settings on your iPhone/iPad.
- Tap your name at the top of Settings.
- Tap iTunes & App Store.
- Tap Apple ID.
- Choose View Apple ID and log in.
- Scroll to Subscriptions and tap on CyberGhost subscription.
- Tap Cancel Subscription and confirm.
- Note: This will only cancel future charges. Contact Apple support for refunds.
If you purchased through the Google Play Store:
- Go to the Google Play Store.
- Tap your profile.
- Tap Payments & subscriptions.
- Tap Subscriptions and select CyberGhost.
- Tap Cancel Subscription and follow instructions.
- Note: This will only cancel future charges. Contact CyberGhost support for refunds.
Tips & Tricks for Canceling CyberGhost VPN
- Cancel at least 48 hours before renewal to avoid being charged for the next billing cycle because the system often processes cancellations too late.
- Use precise and clear language when requesting cancellation, such as "I want to cancel my subscription immediately and stop all future payments."
- Keep evidence by taking screenshots or saving emails of the cancellation confirmation and terms.
- Escalate politely but firmly by contacting customer support through multiple channels: email, live chat, and their Zendesk support ticket system.
- If cancellation through the website fails, contact your bank or credit card company to block future charges as a last resort, which typically leads to eventual account suspension.
- Timing your cancellation on weekdays during business hours can help get faster responses from live chat and support teams.
- Be persistent and follow up regularly if you do not receive confirmation of cancellation.
- Request a refund explicitly if you recently renewed or were charged unexpectedly; mention consumer rights if applicable.
- Avoid relying solely on the official cancellation page if it is not processing your request; try direct support contact instead.
- Consider canceling the subscription on the platform where you purchased it (e.g., Google Play or Apple App Store) if your subscription was through these platforms.
CyberGhost VPN Customer Service Info
If you need assistance, here's how you can get in touch with CyberGhost VPN's support team.
Cancel CyberGhost VPN Script
Script
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Dear CyberGhost Support,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription with CyberGhost VPN. Unfortunately, I have not been able to use the service as much as I had anticipated, and I believe it would be best for me to discontinue at this time.
I appreciate the quality of your service and the support provided, but I find that I no longer need it. Please confirm the cancellation of my subscription, and let me know if you need any further information from my end.
Thank you for your understanding.
Best regards,
[Your Name]
Frequently Asked Questions
CyberGhost VPN offers a 14-day money-back guarantee for 1-month subscriptions and a 45-day money-back guarantee for subscriptions of 6 months or longer. Refund requests must be made within these respective periods by contacting their Support Team via email, ticket, or live chat. Note that purchases through the App Store or third-party sellers have separate refund policies.
Yes, you do need your CyberGhost VPN account password to log into your account at www.cyberghostvpn.com in order to cancel your subscription online. The cancellation process requires you to sign in, select your profile, go to Subscriptions, and then cancel. If you have forgotten your password, you can reset it here: https://accounts.cyberghostvpn.com/en/reset-password. Alternatively, you can contact CyberGhost customer support via email or 24/7 live chat for assistance.
- Unable to reliably access streaming services like Amazon Prime Video.
- Slow or unsatisfactory download speeds impacting user experience.
- Privacy concerns due to CyberGhost's ownership by Kape Technologies.
- Connectivity or VPN server problems causing unreliable connections.
- Billing and subscription issues, such as being charged after cancellation.
- Users no longer needing the VPN due to changes in personal circumstances (e.g., returning to home country).
CyberGhost VPN allows you to cancel your subscription at any time, but be aware that cancellation stops future charges and retains service only until the end of the paid period. Refunds are only available if requested within their money-back guarantee periods—14 days for monthly plans and 45 days for longer plans —and outside those windows, no refunds are given. There are no contracts, lock-ins, or early cancellation fees, but you must manually cancel automatic renewals to avoid unwanted billing beyond your current subscription period.
Before cancelling your CyberGhost VPN subscription, it's important to know that your subscription will automatically renew at the end of each service period unless you cancel the automatic payments. After cancellation, you can continue to use the VPN service until the end of the paid subscription period, but once this period ends, you will lose access to all VPN features such as secure browsing, IP address masking, and encryption. Refunds are not automatic upon cancellation; you must request a refund within the respective money-back guarantee period—14 days for monthly subscriptions and 45 days for subscriptions of 6 months or longer. Refund policies differ if you purchased through third-party platforms like the Apple App Store or Google Play Store, where refunds must be requested through those platforms. Additionally, cancelling your subscription will stop future charges but does not immediately disable your account or erase your data.
- Email address associated with your CyberGhost VPN account
- Account password to log in (if cancelling via website)
- Full name as registered on the account
- Reference number from your invoice or payment confirmation (if requesting through customer support)
- Order or subscription ID (if available)
- Access to the CyberGhost account portal (to select and confirm cancellation)
- Payment method details (may be requested for refund processing, depending on support query)
- Apple ID or Google account details if subscription was purchased via the App Store or Google Play
- Reason for cancellation (optional, sometimes required on support or app store forms)
- Confirmation through support channels (live chat, email, or online form may require verification of your identity and account ownership)
We've actually written a step by step guide on how to get a refund from CyberGhost VPN. Check it out!
The Easiest Way to Cancel CyberGhost VPN
If you’re frustrated trying to cancel your subscription, membership, or bill from CyberGhost VPN—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to CyberGhost VPN?
CyberGhost VPN charges could show up on your statement as: CYBERGHOSTVPN, CYBERGHOST, CGVPN, CG VPN, or as a variation including "CyberGhost" and possibly partial descriptors like "CG". These are common formats for billing descriptors related to CyberGhost VPN subscriptions.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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