Deezer is a music streaming service where you can listen to over 120 million tracks and thousands of podcasts. They offer a free plan with ads, and several paid subscription options like Premium for one account, Duo for two accounts, and Family for up to six accounts. Paid plans give you ad-free listening, offline access, high-quality sound, and personalized playlists. If you see a charge from Deezer, it's likely from a monthly or annual subscription you signed up for to enjoy these extra features without ads.
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The cancellation process on Deezer is straightforward and can be done through the app or website in about 5 steps, but requires navigating through account settings and selecting a reason for cancellation. It is slightly complicated if the subscription is through third parties like Apple or partners, which increases the difficulty slightly but overall the process is user-friendly and quick.
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How to Cancel Deezer: Step by Step
If you purchased through the Deezer website:
- Go to your profile on the Deezer website.
- Select Account Settings.
- Select Manage my subscription.
- Select Cancel my subscription.
- Select the reason for canceling and then select Confirm.
If you purchased through iOS:
- Go to Settings on your iPhone or iPad.
- Select Account management.
- Select Manage my subscription.
- Select Cancel my subscription.
- Select the reason for canceling and then select Confirm.
If you purchased through Android:
- Go to Settings on your Android device.
- Select Account management.
- Select Manage my subscription.
- Select Cancel my subscription.
- Select the reason for canceling and then select Confirm.
If you purchased through Apple:
- Open the Settings app on your iOS device.
- Tap on your name at the top of the screen.
- Select Subscriptions.
- Find and select your Deezer subscription.
- Select Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon in the top right corner.
- Select Payments & subscriptions.
- Select Subscriptions.
- Find and select your Deezer subscription.
- Select Cancel subscription.
Tips & Tricks for Canceling Deezer
- Use a regular desktop browser on deezer.com rather than mobile apps, as the app often lacks cancellation options.
- Navigate carefully to Account Settings > Manage Subscriptions where the cancel button is sometimes hidden behind upgrade options.
- Disable adblockers if the cancellation page does not load or display properly.
- For iOS and Android, use the mobile device settings language and path: Settings > Account Management > Manage Subscription > Cancel subscription > Confirm.
- If subscribed via third-party platforms like Apple App Store or Sony headphone app, cancel through those platforms instead of Deezer directly.
- Expect the process to feel unintuitive or intentionally difficult, be patient and persistent.
- Use clear and firm language if escalating or contacting support, stating your intention to cancel immediately and stop future billing.
- Consider trying to cancel before the billing cycle renews to avoid new charges, some users recommend cancelling a few days before the renewal date.
- Keep screenshots or confirmation emails as proof of cancellation.
- If the cancel button is missing or non-functional, try multiple browsers or clearing cache to resolve potential loading issues.
Deezer Customer Service Info
If you need assistance, here's how you can get in touch with Deezer's support team.
Cancel Deezer Script
Script
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Dear Deezer Support,
I hope this message finds you well. I would like to request the cancellation of my subscription. Due to changes in my financial situation, I need to reduce my monthly expenses and will no longer be able to maintain my Deezer membership.
I appreciate the service I have received and would like to thank you for the great music experience. Please let me know if you require any further information to process my request.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Deezer allows you to cancel your subscription anytime through their app or website. After cancellation, you retain access to Premium features until the end of the current billing period, after which your account reverts to Deezer Free and downloaded music is no longer playable offline. If you subscribed via Apple or a partner, cancellations must be made directly through them.
To cancel your Deezer subscription, you need to have access to your Deezer account password. When deleting your account, you must enter your password to confirm the cancellation. If you created your account through Facebook or Google, use the Deezer password provided at account creation. If you don't remember your password, you can reset it here: https://www.deezer.com/us/password/reset.
- Lackluster Desktop and Web App Support: Users frustrated with missing features like gapless playback on desktop and suboptimal web app experience.
- Underdeveloped Features: Features such as music import and Shaker lack depth or accuracy.
- Poor Music Discovery and Recommendation Engine: Playlists often contain unrelated or bizarre track sequences, lacking relevance to user preferences.
- Technical Problems: Frequent errors like the “MS0610 error” affecting usability.
- Increased Subscription Cost: Significant price hikes (e.g., €10.99 to €19.99), making the service less affordable.
- Perceived Poor Value for Cost: Users feel the service no longer justifies the subscription price.
- Poor Customer Support: Slow response times, unhelpful or incorrect billing information, and lack of proactive outreach to existing customers.
- Frustration with Cancellation Process: Difficulties or lack of clarity in canceling subscriptions, including accidental subscriptions or forced continuation.
- Comparisons to Competitors: Cheaper or more attractive offers from competitors like Spotify causing users to switch.
- Confusing Changes to Subscription Plans: Alterations to pricing structures and user limits causing confusion and dissatisfaction.
- Account Lockouts and Payment Issues: Problems with payment processing leading to account access issues, especially in family plans.
Deezer allows you to cancel your subscription at any time through their app or website, but the cancellation only takes effect at the end of your current billing cycle. You must provide at least 48 hours' notice before the end of the subscription period to avoid being charged for the next month, especially for HiFi and Premium+ services. There are no lock-in contracts or early cancellation fees, but there are no refunds for partial months, and if you subscribed through a partner (like Apple or telecom providers), you must cancel through them.
Before cancelling your Deezer subscription, it's important to know that your account will be downgraded to Deezer Free. This means you will lose access to premium features such as offline listening, the ability to skip tracks, and an ad-free experience. However, you will retain all your playlists and favorite tracks. Consider that your listening experience will change significantly as you will be subject to ads and limitations on track control after cancellation.
- Deezer account login details (username and password)
- Access to the associated email account (for confirmation if requested)
- Exact subscription type (e.g., Deezer Premium, Family, Student, etc.)
- Platform used for subscription (directly via Deezer, Apple App Store, Google Play Store, or partnered services like telecom providers)
- Access to the device or platform where the subscription was set up (Deezer app, website, Apple/Google account, or partner portal)
- Correct user profile/account (in case of multiple Deezer accounts)
- Billing/payment information (if cancellation requires verification or if investigating payments post-cancellation)
- Reason for cancellation (optional, but may be required to complete the process)
- Knowledge of the current subscription period (to know when Premium access will end)
- Partner account credentials if subscribed through a third-party provider (telecom/partner services)
We've actually written a step by step guide on how to get a refund from Deezer. Check it out!
The Easiest Way to Cancel Deezer
If you’re frustrated trying to cancel your subscription, membership, or bill from Deezer—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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