Dwell offers subscriptions for home design lovers who want access to its content. They have a service called Dwell+ which gives access to premium digital content like exclusive home tours, videos, and digital issues of Dwell Magazine in their app. They also offer a combined subscription called Dwell All Access that includes both the print magazine and the full digital content in one plan. If you're getting billed by Dwell, it’s likely for one of these subscription plans where you either get just the magazine, digital access, or both together.
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The cancellation process on Dwell.com is straightforward and can be done by logging into the user's account and clicking a cancel button in the subscription settings. There are clear instructions and support options available, making it relatively easy for users.
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How to Cancel Dwell: Step by Step
If you purchased through Dwell.com:
- Visit the Dwell website and navigate to the login page.
- Sign in to your Dwell account using the profile you used for the initial purchase.
- Go to your Subscription Settings.
- Locate the Cancel subscription button and click it.
- Confirm the cancellation if prompted. You must cancel before the renewal date to avoid being charged for the next cycle.
If you purchased through a magazine subscription prior to 2020 or via another vendor:
- Locate your account number on one of your copies of Dwell Magazine.
- Visit the Dwell Customer Care portal.
- Enter your account number and zip code in the required fields.
- Follow the on-screen instructions to complete the cancellation.
Tips & Tricks for Canceling Dwell
- Cancel immediately after subscribing to ensure you don’t get auto-renewed for another term.
- Use clear, direct language like "I want to cancel my subscription effective immediately" to avoid confusion or delays.
- Escalate if needed—contact customer support multiple times or ask to speak with a supervisor if initial requests are ignored.
- Timing matters: Cancel at least 24 hours before the renewal or billing date to avoid being charged.
- Document all communication, including emails or chat transcripts, in case you need to dispute charges later.
- Check billing statements after cancellation to confirm no further charges are made; dispute via your bank if unauthorized charges continue.
- Use alternative cancellation methods like emailing support directly, using social media complaints, or canceling through your payment provider if the company’s website is unresponsive.
- Be persistent and polite but firm; sometimes repeated requests are necessary to get the subscription truly cancelled.
Dwell Customer Service Info
If you need assistance, here's how you can get in touch with Dwell's support team.
Cancel Dwell Script
Script
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Hello Dwell Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal circumstances, I find that I am unable to utilize your service as much as I had anticipated.
Thank you for your assistance with this matter. I appreciate your prompt attention to my request.
Best regards,
Frequently Asked Questions
Dwell subscription cancellations must be made before the renewal date to avoid being charged; canceling on the renewal date sets the subscription to end the following year. If subscribed via Dwell.com, cancel through your Subscription Settings by signing in and clicking the cancel button. For older or differently sourced subscriptions, cancellation is done through the Customer Care portal with an account number and zip code. For assistance, you can contact support@dwell.com.
To cancel your Dwell subscription, you will need to sign in with your Dwell profile, which means you do need your password if you are canceling online at dwell.com. If you subscribed before 2020 or used a different website, you can cancel through the Customer Care portal using your account number and zip code without needing a password. If you need to reset your password to sign in, you can do so at this link: https://www.dwell.com/account/password/reset.
- Unauthorized or unrecognized charges where customers are charged for subscriptions they did not knowingly order.
- Delivery issues such as not receiving the magazine issues as expected or receiving them inconsistently.
- Auto-renewal and billing problems where customers are frustrated by recurring charges they want to stop.
- Difficulty in canceling subscriptions including complicated or unclear cancellation processes.
- Subscriptions obtained without explicit consent often through third-party subscription services or as part of contest entries with small print.
- Misleading subscription sales practices leading to unexpected charges and dissatisfaction.
- Change of personal circumstances like moving address or financial reasons prompting subscribers to cancel.
- Lack of perceived value where subscribers feel the content no longer meets their needs or expectations.
If you subscribe to Dwell, be aware that there are no refunds for fees already paid, so canceling does not get you any money back. You must cancel before the renewal date to avoid being charged for the next subscription period, and your benefits end immediately upon cancellation. There are no explicit contracts, lock-ins, or early-cancellation fees, but the renewal process is automatic unless you cancel in time, and cancellation procedures may vary depending on how you signed up.
Before cancelling a Dwell subscription, know that doing so will result in losing access to all premium digital content available only through Dwell+. This includes exclusive home tours, videos, the Dwell Magazine archive, and complimentary digital issues in the Dwell app. If you have the Dwell All Access plan, which combines print and digital, cancelling will stop delivery of both the print magazine and all digital benefits. Keep in mind that cancellation typically takes effect after the current subscription period ends, so you may retain access until then.
- Email address associated with your Dwell (dwell.com) account
- Password to sign in to your Dwell account
- Access to your account or subscription settings on the Dwell website or app
- Full name on the account
- Account number (for print magazine subscriptions, usually found on your magazine label or order confirmation)
- Mailing address or zip code (for magazine subscribers)
- Device store login (if subscribed via Apple App Store or Google Play, cancellation may require access to those services)
- Renewal/cancellation timing (must cancel before the renewal date to avoid charges)
- Customer support contact info (if you cannot cancel online, you may need to email or call support)
- Confirmation of cancellation (watch for a confirmation email or message after submitting the request)
We've actually written a step by step guide on how to get a refund from Dwell. Check it out!
The Easiest Way to Cancel Dwell
If you’re frustrated trying to cancel your subscription, membership, or bill from Dwell—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Dwell?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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