Earth Class Mail offers a virtual mail service where users get a digital mailbox to receive and manage their mail online. They have subscription plans that include a set number of addresses, recipients, and incoming mail items, with fees for any extras beyond plan limits. Users pay monthly subscription fees, and there are additional charges for services like check deposits, shipping mail to you, special packaging, and expedited handling. The service stores your physical mail for free for 30 days and provides unlimited cloud storage for scanned mail. You might see a bill from them for your chosen subscription plan and any extra services you use.
Difficulty
12345
678910
Easy
Medium
Very Hard
Cancelling Earth Class Mail subscription requires submitting a cancellation request online using a desktop or laptop and choosing a cancellation option, which is straightforward but requires use of specific hardware and some decision making about account closure type.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Spotify subscription.
How to Cancel Earth Class Mail: Step by Step
If you purchased through Earth Class Mail directly:
- Log in to your Earth Class Mail account on a desktop or laptop.
- Navigate to the cancellation request form.
- Select your account cancellation type:
- Close account: This will cancel your subscription and close your account at the end of the current billing cycle.
- Close account with 6 months of access: This option incurs a $50 cancellation fee, allowing you to manage mail items for six months after cancellation while not being billed for a monthly subscription fee, but you will incur charges for any additional services used (scans, storage, check deposits, and shipments).
- Submit your cancellation request.
Tips & Tricks for Canceling Earth Class Mail
- Cancel immediately to stop ongoing charges and avoid additional fees.
- Use clear and firm language like "I am requesting cancellation effective immediately" to eliminate ambiguity.
- Be aware of the 6-month mail processing rule—they are legally required to process your mail for 6 months after cancellation, often leading to extra fees if you want early termination.
- Prepare to fill out a USPS Change of Address form after cancellation to redirect your mail properly and avoid lost or shredded mail.
- Keep documentation of all communications including confirmation numbers, emails, and cancellation requests as proof in case of disputes.
- Mention legal obligations or consumer protection if facing pushback or fees, to escalate the tone if needed.
- Use the USPS confirmation code to manage or cancel mail forwarding separately, as Earth Class Mail staff or USPS frontline staff may be confused about virtual mailbox processes.
- Escalate politely to supervisors or higher management if front-line customer service is unhelpful or delays cancellation.
- Check billing cycles and time your cancellation request just before the next billing date to avoid extra charges.
- Expect and prepare for potential cancellation fees and negotiate where possible by explaining your situation and willingness to close the account promptly.
Earth Class Mail Customer Service Info
If you need assistance, here's how you can get in touch with Earth Class Mail's support team.
Cancel Earth Class Mail Script
Script
Copy
Hello Earth Class Mail Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. After careful consideration, I have decided to discontinue my service due to changes in my mailing needs. I appreciate the service provided thus far and would like to ensure a smooth cancellation process. Please confirm the cancellation and any details I may need to know regarding my final billing cycle.
Thank you for your assistance!
Frequently Asked Questions
Earth Class Mail offers two cancellation options: You can close your account at the end of the current billing cycle with no cancellation fee, which permanently closes the account and shreds all mail after six months, or you can cancel with 6 months of continued access for a $50 fee, allowing you to manage mail and incur usage fees during that period. Reactivating an account within 3 months incurs a $99 fee plus any outstanding balances.
To cancel your Earth Class Mail subscription, you need to submit a cancellation request through their website using your desktop or laptop. It is likely you will need to be logged into your account to do this, which means your password will be required. If you need to reset your password, you can do so here: https://help.earthclassmail.com/hc/en-us/articles/205934208-How-do-I-reset-my-password-. While they do offer phone and email support, there is no clear indication that you can cancel your subscription via phone or chat without logging in first. So, having your password ready is important for a smooth cancellation process.
- Delayed Notifications: Notifications of new mail are consistently delayed, sometimes for days or weeks, making the service ineffective for time-sensitive documents.
- Unreliable Shipping: Significant delays and occasional blocked access to mail even after notification.
- Poor Customer Service: Slow response times, unhelpful support, and conflicting information often requiring escalation.
- Data Privacy Concerns: Issues related to GDPR compliance and vague privacy policies raise fears of identity theft.
- Long Processing Times: Mail processing can take over 20 days, with some mail sitting unopened, impacting bill payments and cash flow.
- Multiple Address Changes and Price Increases: Frequent changes in business address and price hikes lead to dissatisfaction.
- Termination Fees and Service Misrepresentation: Unexpected termination fees and promised transition services (like scanning and forwarding) not honored.
- Hidden Fees and Scam Accusations: Reports of hidden charges such as fees to release packages; accusations of the company being a scam.
- Poor Management and Declining Service Quality: Degradation of service quality post-acquisition, with delayed scans and poor support.
- Inconvenience of Changing Corporate Address: Customers forced to change their corporate address due to service issues, causing major hassle.
- Service Unreliable for Bills or Checks: Delays cause late payments and cash flow issues.
Earth Class Mail has a $50 cancellation fee if you choose to cancel while maintaining 6 months of continued access to your account. If you close your account at the end of the current billing cycle, there is no cancellation fee, but your account will be permanently closed, and mail after 6 months will be returned to sender. Additionally, if you reopen an account within 3 months of cancellation, there is a $99 reactivation fee. You should also be aware that you cannot pause or suspend an account, and some usage fees may apply during the 6-month access period.
Before cancelling your Earth Class Mail subscription, know that if you choose to cancel with continued access for 6 months, there is a $50 cancellation fee. If you cancel at the end of your current billing cycle, there's no cancellation fee, but your account will close then. After closure, all your mail items for the current and following 6 months will be securely shredded, and mail received afterward will be returned to sender. Also, your account cannot be paused or suspended, and reopening it within 3 months involves a $99 reactivation fee and settling any outstanding balance. Additionally, USPS rules prevent mail forwarding, so you'll need to update your address with senders directly.
- Account login details (email and password) to access your Earth Class Mail account
- Access to a desktop or laptop computer (cancellations must be submitted this way)
- Selection of account cancellation type (e.g., immediate closure at the end of billing cycle, or closure with 6 months continued access)
- Understanding of any applicable cancellation fee (e.g., $50 fee for 6 months continued access)
- Awareness of responsibility for any outstanding or upcoming usage fees (such as mail scans, storage, check deposits, and shipments)
- Updated forwarding address to provide to contacts, since USPS mail forwarding is not allowed by Earth Class Mail
- Ability to cover final and outstanding balances (must pay any final invoice or usage charges)
- Contact information for support (optional, in case you wish to reopen your account or require assistance after cancellation)
We've actually written a step by step guide on how to get a refund from Earth Class Mail. Check it out!
The Easiest Way to Cancel Earth Class Mail
If you’re frustrated trying to cancel your subscription, membership, or bill from Earth Class Mail—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Earth Class Mail?
EARTHCLASSMAIL.COM, ECM, A LEGALZOOM CO.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
