Elementor is a company that provides tools to build and customize WordPress websites, especially through their Elementor Pro plugin which adds extra features like fancy widgets, templates, and eCommerce support. They offer several subscription plans depending on how many websites you want to create and the level of customization you need, ranging from a basic plan for one site to advanced plans that support multiple sites and teams. If you see a charge from Elementor, it's likely for one of these subscription plans that lets you use their premium website building tools and services. They also offer specialized hosting for WordPress and WooCommerce sites to ensure fast, secure, and scalable website performance.
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The cancellation process involves a few straightforward steps within the user dashboard to deactivate auto-renewal, making it relatively easy. However, it does not fully cancel the subscription immediately but stops the auto-renewal, requiring manual renewal if needed, and refunds are only available via support request, adding a minor complexity.
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How to Cancel Element: Step by Step
If you purchased through Elementor.com:
- Navigate to your My Elementor Dashboard.
- Click on Subscriptions in the left navigation menu.
- Find the subscription for your website in the list.
- Click Manage this subscription on the desired subscription details.
- In the Billing Information section, click the Edit icon.
- Toggle the Auto renewal button to turn off the auto-renewal process.
If you purchased through the cancellation form:
- Open the cancellation form.
- Select the subscription you want to cancel from the dropdown menu.
- Click Continue Cancellation.
- Acknowledge the features you will lose access to, choosing to keep your subscription or change plans if desired.
- Click Continue Cancellation.
- Select the reason for your cancellation and click Continue Cancellation.
- A support ticket will be created to finalize the cancellation.
Tips & Tricks for Canceling Element
- Cancel before the end of the trial period or subscription period to avoid charges.
- Contact support clearly and politely explaining your situation, especially if charged mistakenly after a trial.
- Request a refund explicitly and mention any unused subscription period.
- Use escalation paths like opening a support ticket via Envato Elements Help Center and follow up persistently if the initial response is slow or unhelpful.
- Monitor your bank statements to identify and track any unnoticed subscription payments.
- Search your email using keywords like “renewal,” “charged,” “membership,” or “subscription” to locate cancellation instructions or hidden options.
- Cancel subscription in your account settings under "My Account" but be aware cancellation stops renewal; it does not refund prepaid amounts.
- Timing is critical—cancel at least 24 hours before automatic renewal.
- If stuck, escalate by mentioning consumer rights or filing disputes with your bank if fraudulent or unauthorized charges occur.
- Consider canceling your payment method (credit card or debit card) to stop future payments if cancellation is not respected.
Element Customer Service Info
If you need assistance, here's how you can get in touch with Element's support team.
Cancel Element Script
Script
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Dear Elementor Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. After careful consideration, I have decided to discontinue my membership due to changes in my current needs and priorities.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and support.
Best regards,
[Your Name]
Frequently Asked Questions
Elementor allows you to cancel your subscription and request a refund within 30 days of the initial purchase. Refunds apply only to first-time purchases and exclude upgrades, renewals, and Elementor AI subscriptions. Upon cancellation and refund, you lose access to Elementor Pro and its widgets, and for hosted websites, the site goes offline within 72 hours. Refunds are processed to the original payment method, with PayPal refunds taking up to 24 hours and credit card refunds 5-10 business days.
To cancel your subscription on Elementor, you need to log into your account dashboard where you manage your subscriptions, which implies you need your password for account access. Password is necessary because cancellation is done through your dashboard under the 'Subscriptions' section by disabling auto-renewal. If you've forgotten your password, you can reset it by going to the login screen, clicking 'Forgot your password,' and entering your email to receive a reset link. Here is the password reset URL: https://elementor.com/help/troubleshooting-i-cant-access-my-account/.
- Frequent error messages about license invalidity in the backend.
- Annoying renewal prompts or banners in the backend upon login.
- Loss of access to Pro features after subscription ends, which can be a deterrent.
- Considering alternative solutions such as Full Site Editing or other builders like Bricks.
- Poor customer support, perceived as insufficient or unhelpful by users.
- No lifetime option or renewal discount for subscriptions, making it costly long-term.
- Software bugs or poor design affecting usability and stability.
- Security concerns due to discontinued updates after cancellation.
Elementor allows you to cancel your subscription at any time, but there are some important details to note: You can only receive a refund if you cancel within 30 days of purchase; after that, no refunds are given, even if you cancel mid-cycle. Canceling a subscription typically means stopping future auto-renewals, but you will not get a refund for the current billing period, so effectively you pay for the entire month or year once charged. There are no known lock-ins or early cancellation fees, but it's crucial to cancel before auto-renewal if you don't want to be charged again.
Before cancelling your Elementor Pro subscription, note that you will lose access to updates for Elementor Pro and cannot add new Pro features to your site. You may only have limited access to the existing Pro features you currently use. The free version of Elementor will continue to work and can be updated, but updating it without updating the Pro version may cause compatibility issues on your site. Additionally, you will lose access to Pro widgets, Pro-level kit editing, adding dynamic tags, duplicating Pro widgets, and official support. If you have a renewal discount, cancelling may cause you to lose that discount if you renew later.
- Elementor account login credentials (email and password)
- Access to your My Elementor Dashboard
- Subscription information (to identify which subscription to cancel)
- Billing Information section access (to edit or manage billing settings)
- Ability to confirm cancellation (such as clicking a confirmation or toggle button)
- Original payment method details (only required for refund requests)
- Contact with Elementor support (for refund requests or issues)
- Refund eligibility within 30 days (for refund requests)
We've actually written a step by step guide on how to get a refund from Element. Check it out!
The Easiest Way to Cancel Element
If you’re frustrated trying to cancel your subscription, membership, or bill from Element—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Element?
Elementor, Elementor.com, Elementor*Subscription, Elementor*Charge, Elementor*Payment
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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