Email-Boingo is a company that provides Wi-Fi services, especially for people on the go like travelers and military personnel. They offer subscriptions that let you connect to Wi-Fi hotspots in places like airports, hotels, and other public areas. If you see them on your bill, it’s likely because you have a subscription to their Wi-Fi access service. You can manage or cancel your subscription easily through their website by logging into your account.
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The cancellation process is straightforward: the user needs to log in, navigate to 'My Account', select 'Cancel Subscription', and confirm the cancellation, which is a simple and clear set of steps. There is no indication of hidden hoops or additional complicated steps, making it relatively easy but requiring an account login and some navigation, not the absolute easiest level.
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How to Cancel email-boingo: Step by Step
If you purchased through Email-Boingo:
- Visit boingo.com/myaccount.
- Log in to your account using your credentials.
- On the dashboard, select the "My Plan" option from the left-hand menu.
- Click on the "Cancel Subscription" link.
- Select your current plan type from the list provided.
- Follow the prompts by completing and submitting the resulting form which requires your email, first name, last name, and Boingo username.
- Once submitted, you will receive a confirmation number once your account is switched to "AsYouGo" status within 3 business days.
- If the cancellation option is not available, or if you wish to completely cancel your account, you may contact Customer Care through the options available on this page.
Tips & Tricks for Canceling email-boingo
- Check for multiple accounts: Make sure there isn't another account under a different email but the same payment method causing continued charges.
- Call customer support directly: Phone calls can be more effective than online cancellation, especially when mentioning charges continuing after cancellation.
- Use precise language when speaking with support: Clearly state that you want the subscription cancelled immediately and request confirmation of cancellation and refund if already charged post-cancellation.
- Escalate persistence: If the first customer service representative is unhelpful, ask to speak to a manager or supervisor.
- Keep records: Save emails, chat transcripts, or notes from phone calls to prove the cancellation requests and disputes about charges.
- Time your cancellation: Cancel at least a few days before your next billing cycle to avoid extra charges.
- Use the correct login portal: The cancellation is done through https://selfcare.boingohotspot.net/login which may be hard to find.
email-boingo Customer Service Info
If you need assistance, here's how you can get in touch with email-boingo's support team.
Cancel email-boingo Script
Script
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Dear Email-Boingo Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Email-Boingo. After careful consideration, I have decided that I no longer require the service at this time due to changes in my personal needs.
Please confirm the cancellation of my account and any further steps I need to take. Thank you for your assistance.
Best regards,
[Your Name]
Frequently Asked Questions
Boingo's cancellation policy states that subscription cancellations must be communicated at least five business days before the end of the current subscription period to avoid renewal charges; cancellations become effective at the end of that period. If cancellation is notified less than five business days before the period ends, charges may continue through the next period. Upon cancellation, Boingo sends a confirmation email to the subscriber.
To cancel your Boingo subscription, you need to log in to your account on their website, which means you will need your password. If you've forgotten your password, you can reset it by visiting this link: https://support.boingo.com/s/article/How-do-I-reset-my-password. Once logged in, you can navigate to "My Plan" and select "Cancel My Plan" to proceed with cancellation. There doesn't appear to be phone or unauthenticated chat support options for cancellation.
- Continued charges even after canceling subscription
- Unapproved changes to billing plans without customer consent
- Unexpected fees and overbilling
- Difficulty canceling subscriptions both online and via customer service
- Problems with password retrieval affecting cancellation ability
- Poor customer service responsiveness and varying cancellation success depending on interaction
- Lack of monthly email receipts causing unexpected large bills
- Subscription sales targeting hurried travelers who may overlook recurring charges or terms
- Billing glitches and confusing or delayed charges
- Need to call customer service to cancel in the past, causing cancellation inconvenience
- Company offers a six-month refund policy, but some customers are still charged for months despite one-time use
Email-Boingo subscription services have a lock-in period where you cannot cancel your subscription before the end of the subscription period once your order is accepted because they start providing the service immediately. Additionally, subscriptions auto-renew unless you notify them at least five business days before the current period ends; otherwise, charges may continue for another subscription period. So, be aware that you cannot cancel immediately without potentially being billed for the full period, and timely cancellation notification is crucial to avoid extra charges.
Before cancelling your email-boingo subscription, know that you cannot cancel mid-subscription period unless there are legal rights or significant changes you disagree with. Cancellation must be notified at least five business days before the subscription period ends to avoid charges for the next period. Upon cancellation, you lose access to the service and any associated features listed in your subscription plan, such as access limits based on devices and usage minutes. Also, if you have exceeded usage limits, your account may be suspended or terminated, and additional fees could apply before cancellation.
- Account username and password for Boingo (email-boingo.com)
- Name and last name of the account holder
- Valid email address associated with your account
- Credit card details used for billing
- Billing address tied to the account
- Valid phone number
- Reason for canceling the service (if required)
- Access to your "My Account" portal on Boingo's website
We've actually written a step by step guide on how to get a refund from email-boingo. Check it out!
The Easiest Way to Cancel email-boingo
If you’re frustrated trying to cancel your subscription, membership, or bill from email-boingo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to email-boingo?
EMAIL-BOINGO, BOINGO WIRELESS, BOINGO.COM, BOINGO WIFI, BOINGO SUBSCRIPTION, EMAIL-BOINGO.COM, BOINGO INTERNET, BOINGO ACCESS, BOINGO SERVICE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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