Equinox is a fitness company that offers gym memberships with access to workout classes, personal training, and premium facilities. They have different membership plans where you can choose to join a single club, multiple clubs in a city, or get all-access to all clubs. Membership fees are charged regularly, and you can manage your billing and update payment methods through their EQX+ app. They also offer an online subscription called Equinox+, which is a digital membership providing access to workout classes for a monthly or annual fee, making it easy to stay active from home if you prefer.
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The cancellation process requires members to either cancel in person, send an email, or send a mail with specific requirements such as proof of relocation if applicable. Terms vary by state and membership agreements, and the need to follow certain steps and notice periods makes it moderately difficult but manageable without excessive barriers.
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How to Cancel Equinox: Step by Step
If you purchased through Equinox.com:
- Log into your account on Equinox.com.
Navigate to the membership section and look for cancellation options. - Email your cancellation request to Cancellations@Equinox.com from your registered email address. Include your full name, membership ID number, and contact information in the email.
- Cancel in-person at any Equinox location:
- Speak with the Club General Manager or Assistant General Manager.
- Complete a cancellation form provided by the staff.
- Send a cancellation notice via mail to:
- Equinox - Concierge, One Park Avenue, Mezz. Floor, New York, NY 10016
- OR
- 440 Portage Avenue, Palo Alto, CA 94306
Your notice must include: your full name, membership ID number, and contact information. - Call Equinox Concierge to cancel over the phone (after the Initial Period):
- Visit Equinox.com to find the current phone number for Equinox Concierge.
- If you are unable to attend or use facilities temporarily, consider freezing your membership instead of canceling it.
Tips & Tricks for Canceling Equinox
- Claim relocation over 25-35 miles away from any Equinox location with proof like a utility bill or lease agreement.
- Use a doctor's note for injury-related cancellations.
- Be firm and clear about your reasons, emphasizing moving or medical issues as valid grounds.
- Contact higher-ups such as the Club Manager, Assistant GM, or GM if front desk staff are unhelpful.
- Keep all communications documented via email or chat to establish a paper trail.
- Request cancellation in person at your home club for better effect.
- Use a vague but firm story of moving for work confidentiality reasons to a distant city without disclosing exact details; this might prompt them to offer a suspension instead.
- Be aware there is no true 30-day notice policy despite claims; try to cancel as soon as possible.
- Freeze memberships temporarily for a fee (e.g., $50/month up to 3 months) if cancellation is difficult.
- Escalate to customer service or general Equinox phone support if club staff do not resolve your cancellation request.
- Assert that reduced work hours or job loss are not typically accepted as valid reasons. Avoid these as excuses.
- Provide proof promptly and follow up regularly to keep pressure on for cancellation.
- Have someone else call or visit on your behalf if you face resistance.
- Keep the name of every representative you speak to for reference and escalation.
- Stand firm without being confrontational and clearly state your intent to cancel.
Equinox Customer Service Info
If you need assistance, here's how you can get in touch with Equinox's support team.
Cancel Equinox Script
Script
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Dear Equinox Team,
I hope this message finds you well. I am writing to formally request the cancellation of my Equinox membership due to personal reasons that make it difficult for me to continue my workouts at the gym. I would appreciate your assistance in processing this cancellation at your earliest convenience.
Please confirm the cancellation and let me know if you need any further information from my side to complete this process. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Equinox requires an initial 12-month membership commitment during which cancellation is restricted except for specific reasons such as disability, death, or moving more than 25 miles from a comparable club. After this initial period, membership automatically renews monthly and can be cancelled with 30 days' prior written notice via multiple methods including in-person, mail, email, or phone. Refunds of prepaid unused dues and pro-rata initiation fees may be available upon cancellation under qualifying conditions, but ancillary charges are generally non-refundable.
To cancel your Equinox subscription, you typically need to do so in person with a club manager, by emailing the Member Administration department, calling the concierge, or sending registered mail as per your membership agreement. Phone cancellations involve confirming your identity through personal information, but there's no explicit password requirement mentioned for cancellation by phone or email. However, if you want to cancel through the website or online account, you will need your password. If you need to reset your password, you can do so via the 'Forgot Password' link on Equinox's sign-in page here: https://www.equinox.com/account. This should provide a smooth path for managing your subscription cancellation depending on the method you choose.
- Political boycott: Members cancel in protest of Equinox's owner hosting a Trump fundraiser, opposing political values.
- Cancellation difficulty: Complex, difficult, and time-consuming cancellation process discourages members.
- Lack of transparency: Subscription terms are hidden in fine print and unclear, causing confusion.
- No informed consent: Equinox failed to obtain proper affirmative consent for auto-renewing memberships.
- Ignoring cancellation requests: Customers report Equinox refused or ignored legitimate cancellation attempts but kept charging fees.
- High cost: Members feel the membership fees are expensive relative to the value provided.
- Unfair business practices: Using complicated legal jargon and undisclosed policies to retain membership fees unfairly.
Equinox memberships often come with contracts that include a lock-in period during which cancellation is not allowed unless for medical or relocation reasons. You typically must provide a 30 to 60 days notice to cancel, and there can be early termination fees if you cancel before the contract ends. Equinox may also encourage freezing memberships for short-term absences rather than outright cancellation, making the process less straightforward and potentially costly if you want to cancel immediately.
Before canceling an Equinox membership, know that there is a minimum 12-month commitment period which can't be canceled early except for specific reasons like moving 25 miles away or physical incapacity. After this period, the membership automatically renews monthly until you cancel with a 30-day written notice. Once canceled, you lose access to all club facilities and any ancillary services, and no refunds are provided for unused ancillary charges after cancellation is effective. Cancellation requires a signed notice and can be done in person, by mail, email, or phone, with some processing fees applicable in certain cases. Lastly, outstanding dues must still be paid after cancellation.
- Full name as it appears on your membership
- Membership ID number
- Contact information (such as phone number and email address on file)
- Account email address (the one used for your Equinox account, especially for email cancellation)
- Formal cancellation request/notice (must explicitly state your intention to cancel)
- Photo ID (for in-person cancellations)
- Copy of your Membership Agreement (especially if cancelling within the first 5 business days or as required by state law)
- Membership card/fob (if canceling in-person or as required by the club)
- Reason for cancellation (such as medical reason, relocation, etc. may require proof)
- Proof of cause for qualified cancellations (ex: doctor’s note for medical, proof of new address for moving, death certificate)
- Notice period compliance (cancellations usually take effect 30 days after notice is received, unless otherwise mandated by membership agreement or law)
- Retain confirmation of cancellation (save email or written confirmation as proof)
We've actually written a step by step guide on how to get a refund from Equinox. Check it out!
The Easiest Way to Cancel Equinox
If you’re frustrated trying to cancel your subscription, membership, or bill from Equinox—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Equinox?
EQUINOX*EQX, EQUINOX ONLINE, EQX*CLUB, EQUINOX FITNESS, EQX SUBSCRIPTION, EQX MEMBERSHIP, EQX+ APP, EQUINOX PREMIUM, EQX*CHARGE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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