ETS (Educational Testing Service) offers standardized tests like the GRE and TOEFL, which many people take for college or graduate school admissions. They charge fees for registering, rescheduling, and getting score reports. People might get billed by ETS if they sign up for a test, need to change their test date, or request their scores sent to schools. They also offer fee reduction programs for eligible individuals, helping reduce test costs if you qualify. Payments can be made online or by phone using credit cards or other electronic methods.
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It is relatively straightforward to cancel an ETS subscription or registration through the user's ETS account or by contacting customer service. However, there is some complexity with cancellation deadlines, partial refunds, and losing access to submitted information, making it a moderately easy process rather than very simple or very difficult.
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How to Cancel ETS: Step by Step
If you purchased through ETS Account:
- Log in to your ETS account on the ets.org website.
- Navigate to the "Manage My Tests" section.
- Select the test or service you wish to cancel.
- Follow the prompts to cancel your subscription or test appointment.
- Review any cancellation fees that may apply.
If you purchased through phone:
- Visit the TOEFL Contact Center page on ets.org.
- Find local information on how to contact them.
- Call the designated number for your area.
- Request the cancellation of your subscription or test appointment.
- Confirm any cancellation fees that may be applicable.
Tips & Tricks for Canceling ETS
- Be persistent and patient: Users report that repeatedly contacting ETS support by phone and email can eventually lead to a resolution or refund, though initial responses may be slow or unhelpful.
- Use social media escalation: When ETS is unresponsive, publicly reaching out through Twitter or Facebook can sometimes prompt faster action.
- Dispute charges via PayPal or credit card: Several users succeeded in getting refunds by initiating disputes through PayPal or their credit card company after exhausting direct contact attempts.
- Timing matters: Canceling at least 4-7 days before the test or subscription date improves chances for a partial or full refund as per user experiences.
- Document everything: Keep copies of emails, screenshots, and phone call logs to provide proof if needed for disputes or complaints.
- Avoid losing access to services: Be aware that ETS may block access to scores or services if they consider a charge disputed or unpaid; some users suggest using different accounts for purchases to mitigate this.
- Be clear and firm with language: Use direct statements like "I expect a full refund due to [reason]" or "Please confirm cancellation effective immediately" and escalate if ignored.
- Certified mail or official letters: Some users advise sending termination requests via certified mail as proof of cancellation date if email or calls fail.
- Leverage deadlines and policies: Refer explicitly to ETS refund and cancellation policies when communicating, even if focusing on user tactics.
- Expect some partial refunds rather than full: Many report receiving partial refunds rather than complete refunds, so negotiate or escalate accordingly.
- Use timing of billing cycles: Cancel just after a billing cycle to maximize time before next charge.
ETS Customer Service Info
If you need assistance, here's how you can get in touch with ETS's support team.
Cancel ETS Script
Script
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Dear ETS Customer Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription, as I have decided to discontinue my use of the service at this time due to personal circumstances. I appreciate the value of the service, but I believe this is the best decision for me right now.
Please let me know if there are any steps I need to take to complete this cancellation, and I would appreciate confirmation once it has been processed.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
ETS allows cancellation of subscriptions or memberships related to their test products and services, with refunds typically processed to the original payment method and not given in cash. Cancellations made at least 4 days before the test date qualify for a 50% refund of the test fee, with the remainder retained for processing fees. No refunds apply if the test is missed due to improper registration, lateness, or invalid ID, and full refunds are given only if ETS cancels the order (except during force majeure events).
To cancel your subscription or registration on ETS.org, you typically need to log into your ETS account, which requires your password. You can also contact ETS Customer Service to assist with cancellations, but it is likely they will need to verify your identity, which might still involve having your account password or other identifying information. If you need to reset your password to access your account for cancellation, you can do so here: https://ets.org/account/password_reset.
For direct cancellation, using your account login with password is the standard method, though customer service support is available if you cannot access your account.
- Suspicious or fraudulent transactions leading to cancellation of test requests by ETS.
- Reasons outside ETS's control such as Force-Majeure Events (unforeseeable circumstances) causing cancellation.
- Failure to follow registration procedures properly.
- Not attending the test or arriving late at the test center.
- Lack of a valid ID at the test center.
- Requesting cancellation less than the required advance period before the test date.
- Non-refundable fees including preparation materials and additional services.
- Refunds affected by taxes and currency exchange rate variations when payment is in foreign currency.
ETS has cancellation policies that can feel restrictive depending on the product or service. For many tests like TOEFL and GRE, you must cancel at least 4 days before the test date to be eligible for a refund, and even then, you only get 50% of the test fee back, with the rest kept to cover processing and center costs. Additionally, certain fees like test prep materials, additional services, and international test site fees are non-refundable. For specific assessments like PPAT, cancellations after the deadline are not refunded, and service fees such as reschedule or late registration fees are also non-refundable. So, while you can typically cancel, there are clear lock-ins with partial refunds, deadlines, and non-refundable fees you need to watch out for to avoid losing money.
Before canceling a subscription, membership, or bill with ETS (ets.org), be aware that you will lose access to any submitted task responses or uploaded artifacts associated with that subscription, particularly if you are registered for assessments like the PPAT. If you cancel by the deadline, you might be eligible for a partial refund, but cancellations after the deadline do not qualify for refunds. Additionally, ETS reserves the right to limit features or restrict access to parts or the entire website without notice, so canceling could mean losing access to various services and content on their platform immediately. Keep these points in mind to avoid losing important information or features abruptly.
- ETS account login credentials (username and password)
- Full name as registered (first and last name must match your ID)
- Registered email address (linked to your ETS account)
- Test registration or subscription confirmation number (if applicable)
- Details of the subscription or registration you wish to cancel (type of test, date, etc.)
- Valid government-issued photo ID for identity verification (passport, driver's license, etc.)
- Contacting Customer Service may require your phone number or additional verification details
- Reason for cancellation (sometimes required by ETS or Customer Service)
- Knowledge of refund policy and deadlines
We've actually written a step by step guide on how to get a refund from ETS. Check it out!
The Easiest Way to Cancel ETS
If you’re frustrated trying to cancel your subscription, membership, or bill from ETS—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to ETS?
ETS, ETS.org, ETS GRE, ETS TOEFL, ETS Test Fee, ETS Registration, ETS Exam, ETS Score, ETS Practice Test, ETS Certification, ETS Subscription, ETS Payment
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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