Figma is a company that offers tools for designing, prototyping, and collaborating on creative projects like apps, websites, and presentations. They have a free Starter plan for personal use and several paid subscription plans for teams and businesses with extra features. You get billed based on how many team members (or "seats") use the product and the type of access they need, like simple collaboration or full design and developer features. So, if you're seeing a charge from Figma, it’s likely because you or your team are paying for a subscription plan that fits your design and collaboration needs.
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Canceling a Figma subscription involves multiple steps (about 10) and several clicks (13-15), with some confusing UI patterns and warnings that can be perceived as deceptive, increasing cognitive load and difficulty. The process is not immediately straightforward and includes several layers such as managing billing, confirming cancellation reasons, and dealing with downgrade notices.
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How to Cancel Figma: Step by Step
If you purchased through Figma.com:
- Log in to your Figma account using your credentials.
- Go to the Account Settings by clicking on your profile icon in the top right corner.
- Select Billing from the navigation menu.
- Look for the section labeled Subscriptions.
- Find the active subscription you wish to cancel.
- Click on the option to Cancel Subscription.
- Follow the prompts to complete the cancellation process.
If you purchased through Apple:
- Open the App Store on your iPhone or iPad.
- Tap on your profile icon at the top right.
- Select Subscriptions.
- Find Figma in the list of subscriptions.
- Tap on Cancel Subscription and confirm your choice.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Locate your Figma subscription.
- Tap on Cancel Subscription and follow the instructions to confirm.
Tips & Tricks for Canceling Figma
- Navigate carefully through the Teams section and billing settings: Users stress selecting “Teams” then “View settings” under the Professional badge before accessing billing to avoid missing cancellation options.
- Delete the team to fully cancel: Canceling the subscription alone does not stop charges; users must delete the entire team to avoid ongoing fees.
- Prepare for multiple confirmation steps: Expect around 13 clicks and numerous warnings about losing features and downgrading to a free plan—users suggest patience and attention to complete the process.
- Avoid switching to monthly plans inadvertently: Reducing seats or canceling the annual plan may trigger costlier monthly fees, so clarify your intent and actions clearly.
- Use firm, clear language if contacting support: Some users report better success mentioning unauthorized charges or billing errors firmly when escalating to customer support.
- Timing matters—cancel before renewal: Canceling after annual renewal typically disqualifies refunds, so plan cancellations well in advance of renewal dates.
- Watch out for hidden charges: Inviting team members can increase monthly fees unexpectedly; cancel invites before canceling subscription.
- Persistence pays off: Users report that repeated attempts and escalation to support, mentioning specific billing discrepancies, often lead to successful cancellations or refunds.
- Don’t expect a straightforward “cancel” button: The interface is intentionally deceptive, forcing users through confusing paths—check communities for detailed step guides before attempting.
Figma Customer Service Info
If you need assistance, here's how you can get in touch with Figma's support team.
Cancel Figma Script
Script
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Hello Figma Team,
I hope this message finds you well. I am reaching out to kindly request the cancellation of my subscription. Due to changes in my project scope, I no longer require an active plan at this time. I appreciate your assistance with this matter and any confirmation you can provide regarding the cancellation. Thank you for your understanding and for the great service you've provided during my time as a user.
Best regards,
Frequently Asked Questions
Figma's subscription cancellation policy requires users to cancel at least 30 days before the end of their annual term by contacting support@figma.com. Subscriptions automatically renew yearly unless canceled in time, and payments are charged annually or quarterly for additional seats. Refunds are generally not provided except in limited cases.
To cancel your Figma subscription, you generally need to log in to your Figma account, which requires your password. If you do not remember your password, you will need to reset it to access your account and manage your subscription. You can reset your password by going to the Figma password reset page here: https://figma.com/login and clicking on "Reset password." There is no known option to cancel the subscription without logging into your account first, either via a direct cancellation button or support without authentication.
- High cost / expensive pricing
- Lack of pricing transparency - unclear charges especially for multiple users/seats
- Difficulty in canceling subscriptions leading to user frustration
- Billing issues such as unexpected charges or duplicate billing for multiple accounts
- Limited access after cancellation (files become view-only, editing requires re-subscription)
- Feature limitations on free or downgraded plans (file limits, project limits)
- Concerns about losing access to work or files after plan changes or cancellations
- Insufficient customer support for cancellation or refunds
- Perceived unfair payment model - paying for each editor or seat)
- Preference for other tools or dissatisfaction with Figma's subscription model
Figma subscriptions, especially annual ones on the Organization plan, require cancellation at least 30 days before the end of the annual term by contacting their support. You cannot cancel immediately to stop billing; cancellation only takes effect at the end of your billing period, and subscriptions are generally non-refundable. There are no early-cancellation fees, but you are responsible for all fees for the annual term once it starts, so being aware of the 30-day advance notice to avoid unwanted charges is critical.
Before cancelling your Figma subscription, know that you will lose access to the professional features included in paid plans, such as advanced collaboration and design tools, and your account will be downgraded to the free Starter plan. However, you will not lose your files or projects; they will remain accessible but without the premium features until you resubscribe. Also, cancelling an annual subscription does not entitle you to a refund for the remaining term, so you'll be responsible for the full payment period. Keep these considerations in mind to avoid surprises when you downgrade or cancel.
- Figma account email address used for login
- Access to your Figma account (must be able to log in)
- Current subscription details (active plan, billing cycle, amount)
- Access to the subscription management or account settings area
- Knowledge of upcoming renewal or billing schedule
- Method to contact Figma support (e.g., support@figma.com email)
- Reason for cancellation or feedback (optional, but sometimes requested)
- Confirmation or cancellation number/email for records after cancellation
We've actually written a step by step guide on how to get a refund from Figma. Check it out!
The Easiest Way to Cancel Figma
If you’re frustrated trying to cancel your subscription, membership, or bill from Figma—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Figma?
FIGMA.COM, FIGMA, FIGMA*COM, FIGMA*DESIGN, FIGMA*SEATS, FIGMA*SUBSCRIPTION, FIGMA*INVOICE, FIGMA*TEAM, FIGMA*PROFESSIONAL PLAN
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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