Fitness Connection is a gym that offers memberships giving you access to spacious gyms with lots of equipment, group fitness classes, and amenities like hot saunas, boutique studios, and kids club. They have flexible options including a 5-day pass with no commitment and a summer special membership for students and teachers. Members are billed monthly through a billing service with an annual fee charged once a year depending on when the membership starts. You can manage your billing and payments online or through the app, and there are options for cancellation by phone, in-person, or mail.
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Canceling a subscription with Fitness Connection requires contacting them via phone, in-person, or certified mail with a written request. While the process is straightforward, the 30-day waiting period before cancellation takes effect and the business hours limitation for phone cancellation slightly increase the difficulty.
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How to Cancel Fitness Connection: Step by Step
If you purchased through Fitness Connection:
- Phone: Call the Member Services Team at 800-922-7898.
- In-Person: Visit your home club and request a cancellation in person.
- Written: Send a written cancellation request by certified mail to:
- Fitness Connection
- 2517 Midway Road
- Carrollton, TX 75006
Tips & Tricks for Canceling Fitness Connection
- Send a written cancellation notice by prepaid registered mail to the studio where you signed up, ensuring you meet the 30-day notice requirement before your next payment due date.
- Keep copies of all correspondence and proof of mailing to avoid disputes.
- Reference the membership agreement language exactly, asserting you are using one of the accepted cancellation methods (either the cancellation form or written notice), and avoid complying with extra paperwork demands not in the contract.
- Ignore follow-up emails or calls pressuring you to complete additional steps beyond what your contract requires; only one cancellation method is typically necessary.
- Do not rely on telling them you moved out of state or similar excuses alone; always provide formal cancellation in writing.
- Cancel in person as a last resort, but mailing written notice is safer to have documentation and avoid on-the-spot pressure.
- Be prepared for possible extra billing for an additional month post-cancellation due to their billing cycle or company policies.
- Maintain a polite but firm tone in all communications focusing on your contractual rights and obligations.
- Dispute unauthorized charges promptly using your documentation of cancellation.
- Timing matters: start cancellation process well before your next billing date to ensure the cancellation takes effect on time.
Fitness Connection Customer Service Info
If you need assistance, here's how you can get in touch with Fitness Connection's support team.
Cancel Fitness Connection Script
Script
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Hello Fitness Connection Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my membership. Due to personal circumstances, I am unable to continue with my subscription at this time. I appreciate the services and support that Fitness Connection has provided me, but I need to prioritize my current situation.
Please confirm the cancellation of my membership and any associated billing. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Fitness Connection allows members to cancel their membership by phone, in-person, or by certified mail. The cancellation takes effect 30 days after the request is received, and any payments scheduled within that 30-day period will still be charged. Separate contact is required for cancelling personal training plans.
You do not necessarily need your password to cancel your Fitness Connection subscription. You can cancel by phone by calling their Member Services Team at 800-922-7898, or in person at your home club, or by sending a written request by mail. Managing your account online requires a login with your key tag number and password, but cancellation via phone or in person does not require password authentication. If you need to reset your password for online access, you can do so here: https://fitnessconnection.netpulse.com/
- Members not achieving their fitness goals: Many members struggle to start workouts on their own and fail to achieve desired results, leading to loss of motivation and cancellation.
- Lack of sense of community: Members are more likely to cancel if they don't feel a sense of community; group environments with shared goals improve motivation and retention.
- A lack of diverse workouts and new experiences: Repetitive training routines cause loss of excitement; lack of workout variety can lead to cancellations.
- Poor customer service: Inability to provide good customer service negatively impacts retention; good customer service is crucial for member loyalty and preventing cancellations.
- Confusing or inconvenient cancellation process: Customers report difficulties and miscommunication about cancellation methods, such as needing to cancel in person, by certified mail, or phone, causing frustration.
- Billing issues and unexpected charges: Customers have complained about being charged annual fees, monthly fees, or membership fees after attempting to cancel, sometimes without prior warning.
- No refunds for charges within the cancellation notice period: Fitness Connection requires a 30-day cancellation notice, during which billing continues and payments are non-refundable, leading to dissatisfaction.
- Unresponsive or poor communication from customer service: Some customers experienced difficulty reaching customer service for cancellations or resolving billing problems.
- Overall dissatisfaction with cancellation and refund policies: Multiple complaints reflect confusion or dissatisfaction with cancellation policies, billing practices, and refund denials.
Fitness Connection memberships can be difficult to cancel immediately due to potential requirements like a 30-day notice period and early cancellation fees especially if you have signed a contract. While month-to-month memberships typically allow cancellation with some notice, contracts often involve fees if canceled early. It's important to get written confirmation of your cancellation and be aware that billing may continue for up to 30 days after cancellation.
Before cancelling your Fitness Connection membership, know that you will lose access to unique amenities like Hot Saunas, Boutique-Style Fitness Studios, Kids Club, and the Women's Workout Area. You will also lose access to group fitness classes such as Zumba, Spin, Strength Training, Yoga, Pilates, and HIIT, as well as expert instructors and personalized workout support. Membership includes use of a dedicated app for fast-tracking gym access, on-demand classes, schedules, and challenges, all of which you will no longer be able to use after cancellation. Fitness Connection promotes a "no commitment" policy with membership options, but you should check if any specific cancellation procedures or notice periods apply by contacting their Member Services Team.
- Full Name (first and last name as registered on the account)
- Member ID number (if available, often found on membership card or account documents)
- Phone Number associated with the account
- Email Address on file with Fitness Connection
- Billing Address (full address, city, state, zip code)
- Account Number (if applicable or required)
- Reason for Cancellation (optional, but sometimes requested)
- Last 4 Digits of Payment Card (sometimes required for identity verification)
- Date and Amount of Last Charge (used for account verification if asked)
- Date of Birth (for verification, if requested)
- Signature (for written requests by mail)
We've actually written a step by step guide on how to get a refund from Fitness Connection. Check it out!
The Easiest Way to Cancel Fitness Connection
If you’re frustrated trying to cancel your subscription, membership, or bill from Fitness Connection—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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