Framer is a company that offers design tools for creating websites, apps, and prototypes, mainly for people who want to make professional and interactive designs easily. They offer subscription plans that can be paid monthly or annually, with charges based on the plan and any additional editors or usage. If you're getting billed by Framer, it's likely because you have a subscription for their design services, which renews automatically. They accept payments through credit cards and sometimes PayPal.
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The cancellation process is straightforward: users go to workspace settings, open the Plans tab, click the three-dot icon next to their site, and choose Cancel Plan, then confirm the cancellation. This is a simple multi-step process with clear instructions, making it relatively easy but not instantaneous.
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How to Cancel Framer: Step by Step
If you purchased through Framer.com:
- Log in to your Framer account.
- Go to your workspace settings.
- Select the “Plans” tab.
- Locate your active site plan.
- Click on the three-dot icon next to your site.
- Choose “Cancel Plan”.
- Provide feedback if prompted and confirm the cancellation.
- Your plan benefits will remain active until the end of the current billing cycle.
- Check the status in your project settings and the “Plans” tab to confirm cancellation.
Tips & Tricks for Canceling Framer
- Use the site settings to cancel: Navigate to your project's settings, then to the 'Plans' tab, and select "Cancel Plan."
- Be persistent and polite: Reach out multiple times courteously if cancellation or refund issues arise.
- Request escalation: If initial support responses are unhelpful, ask politely to speak to a supervisor or manager.
- Time your cancellation and refund request: Act quickly, ideally within the trial period or first 14 days, to improve chances of success.
- Document all communications: Keep records of emails, chat messages, and any interactions with support.
- Appeal to product issues: Mention bugs, broken features, or problems that affected your experience as reasons for cancellation or refund.
- Leverage community pressure: Mention advice or discussions from forums where users have shared similar issues.
- Avoid aggressive language: Use clear, concise, and non-confrontational language in all interactions.
- Use multiple contact channels: Besides the app, try company contact forms, social media DMs, or phone support if available.
- Ask for cancellation confirmation: Ensure you get explicit confirmation to prevent further charges.
- Consider chargeback services: Specialized services can help initiate cancellations and refund requests if internal support fails.
- Be aware of policy nuances: Refunds are limited to certain regions within 14 days; cancelling subscription does not guarantee a refund.
Framer Customer Service Info
If you need assistance, here's how you can get in touch with Framer's support team.
Cancel Framer Script
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Dear Framer Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I am currently unable to utilize the service to its full potential. Despite my appreciation for Framer’s features, I have found it challenging to integrate into my workflow effectively at this time.
I would appreciate your assistance in processing this cancellation and ensuring that no further charges are applied to my account.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Framer subscriptions automatically renew unless canceled before the renewal date. To cancel, go to workspace settings, open the “Plans” tab, and select “Cancel Plan,” with benefits retained until the billing cycle ends. Refunds are generally not offered, except for users in the EU or Turkey who can request a refund within 14 days of purchase.
You do need to be logged in to your Framer account to cancel your subscription, which implies you need your password or access to your account. However, the cancellation itself is done through your workspace settings under the "Plans" tab without a separate password prompt at that step. If you do not remember your password, you can reset it at this URL: https://framer.retool.com/auth/resetPassword. This should help you regain access to cancel your subscription if needed.
- Difficulty in cancellation process: Early confusion on how to cancel subscriptions led to frustration, initially requiring email support rather than direct app cancellation.
- Being charged despite cancellation: Some users report they were still charged after attempting to cancel their subscription and contacting support multiple times.
- Subscription auto-renewal: Subscriptions renew automatically unless canceled before the renewal date, which can surprise users who forget to cancel.
- Bug and feature issues: Problems like bugs in the platform, inability to remove or add custom domains, and limitations in team management functionalities frustrate users.
- Cost concerns: Users may find the subscription price not justified by the features or experience offered.
- Lack of specific updates or improvements: Some users cancel due to lack of new features or necessary improvements.
- Immediate effect of cancellation: Uncertainty whether cancellation ends the site immediately or at the end of the billing cycle causes apprehension.
- Refund policy limitations: Refunds generally not provided except under specific conditions (e.g., EU or Turkey users within 14 days), leading to dissatisfaction upon cancellation with no refund.
Framer subscriptions automatically renew and while you can cancel your subscription at any time through the dashboard, your plan benefits continue until the end of the current billing cycle, so you don't get an immediate shutdown. Refunds are generally not offered, so cancelling does not entitle you to any prorated refund, except if you are in the EU or Turkey with a 14-day refund window. All fees are typically non-cancelable and non-refundable once invoiced, so be aware that you might be financially committed until the end of that billing period even after cancelling.
Before cancelling your Framer subscription, know that paid features like custom domains, redirections, and CMS limits will become unavailable once your plan expires. Your project content will not be removed, but your website will revert to a free site with a Framer watermark, and you will lose access to your custom domain. Your plan benefits remain active until the end of your current billing cycle even after cancellation. Refunds are generally not offered unless you are in the EU or Turkey and request within 14 days of purchase.
- Framer account login details (username/email and password) to access your account
- Access to workspace or project settings on Framer
- Locate and access the “Plans” tab within workspace or site settings
- Identify the specific plan or site you want to cancel
- Option to provide cancellation feedback when prompted (optional, but sometimes requested)
- Confirm cancellation as part of the process
- Check for a cancellation confirmation email sent to your registered email address
We've actually written a step by step guide on how to get a refund from Framer. Check it out!
The Easiest Way to Cancel Framer
If you’re frustrated trying to cancel your subscription, membership, or bill from Framer—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Framer?
Framer, Framer.com, Framer.com*Subscription, Framer Workspace, Framer Page Editor, FRAMER*Monthly, FRAMER*Annual
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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