Freenews.fr is a community forum centered around Free Internet and mobile services. The main service discussed is the Freebox, which is an internet and landline service offered by Free, a French telecom provider. Users typically get billed for their Freebox subscription, which includes internet access and sometimes a landline phone. To cancel a subscription, customers usually need to contact the Free hotline or send a registered cancellation letter. This is why you might see charges from them if you subscribe to or use their internet or phone services.
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The cancellation process requires connecting a phone to the Freebox and calling a specific landline number (3244). If the user does not have a landline or Freebox is disconnected, cancellation becomes difficult, and a registered letter must be sent, which adds complexity and time. This makes the process moderately difficult but not impossible.
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How to Cancel freenews: Step by Step
If you purchased through Freenews.fr:
- Call the hotline at 3244 using a landline connected to your Freebox to obtain the address where to send your cancellation letter.
- Prepare a cancellation letter that includes your account details and the request to cancel your subscription.
- Send the cancellation letter via registered or recorded delivery (AR) to the address provided during the phone call.
- Once your letter has been sent, keep a copy of it along with the delivery receipt for your records.
Tips & Tricks for Canceling freenews
- Call customer service directly as online portals often don’t support cancellation or have unclear options.
- Call during limited business hours and be prepared to leave a voicemail if you can't reach an agent immediately.
- Be persistent and prepared for multiple calls or extended conversations to finalize cancellation.
- Use clear, firm language like “Please cancel my subscription immediately” and ask for confirmation.
- Request a cancellation confirmation explicitly; if not provided, follow up to ensure they processed your request.
- Mention consumer protection laws (like FTC regulations) if the company resists cancellation.
- Consider involving your bank or credit card issuer to stop payments if cancellation through the company fails.
- Timing matters: avoid canceling during weekends or outside business hours when calls go unanswered.
- Changing your billing address to certain states (e.g., California) might trigger simpler unsubscribe processes due to stricter laws.
- When offered retention deals, decide quickly but don’t feel obligated to accept; use offers as leverage if needed.
freenews Customer Service Info
If you need assistance, here's how you can get in touch with freenews's support team.
Cancel freenews Script
Script
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Hello,
I hope this message finds you well. I would like to formally request the cancellation of my subscription to FreeNews. Due to personal reasons, I am unable to continue with the service at this time.
I appreciate the service provided, and I hope to return in the future. Please confirm the cancellation at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Freenews (freenews.fr) requires users to cancel their subscription by connecting a phone to the Freebox and calling the hotline number 3244. If unable to call, users must send a registered delivery letter (AR letter) to cancel, with the cancellation address obtained by calling the same hotline.
To cancel your subscription with Freenews (freenews.fr), you do not necessarily need a password. The primary way to cancel is by connecting a phone to your Freebox and calling 3244. If you don't have access to the phone line, you can also send a registered letter to cancel, but you need to get the correct address by calling 3244 first. There is no indication that you need a password or an online account login to cancel the subscription.
- Financial reasons, such as loss of income or needing to cut back on expenses.
- Lack of transparency in auto-renewal of subscriptions causing unexpected charges.
- Political or ideological dissatisfaction with the publication's editorial stance.
- Concerns over content quality, feeling it is clickbaity, unsubstantial, or not worth the cost.
- Information overload, too much content to consume or unread backlogs piling up.
- Poor customer service or user experience, including difficulty in canceling, slow delivery, or lack of support.
- Frustration with price hikes in subscription fees.
- Excessive pop-ups or intrusive advertising on the website affecting user experience.
- Complicated cancellation processes, especially those requiring difficult phone calls or unclear steps.
FreeNews (Free Mobile) may make it inconvenient to cancel your subscription right away by requiring you to send a registered cancellation letter rather than allowing online cancellations. Some plans may have a minimum contract duration of one year before you can cancel without penalty, though monthly "sans engagement" plans can usually be canceled anytime. Be aware that cancellations take effect within up to 10 days of receipt of your cancellation letter, and failing to follow proper procedures may delay the process or incur continued billing.
Before cancelling your subscription with freenews.fr, be aware that you will lose access to all subscriber-only content and features, which may include premium news articles, special reports, and any exclusive services tied to your membership. Cancellation typically requires contacting their hotline or sending a registered letter, so be prepared for a potentially involved process. Also, once the subscription is cancelled, you will no longer receive updates or support associated with the subscription. Make sure to save any important information or content you may need before completing the cancellation.
- Account information (subscriber or client number, name, and contact details)
- Registered cancellation letter ("lettre recommandée") requesting termination of the subscription
- Cancellation form ("formulaire de résiliation"), if required
- Return of all equipment (modem, Freebox, accessories) in a single package
- Proof of equipment shipment (receipt from the post office)
- Proof of sending the cancellation letter (postal receipt for registered mail)
- Address for returning equipment: FREEBOX C/O PUBLIDISPATCH 91075 BONDOUFLE CEDEX
- Email address to receive confirmation of cancellation
- Access to the online account management interface in case additional steps or follow-up are required
- Retain all documentation (copies of the cancellation request and equipment return) until the cancellation is fully processed
We've actually written a step by step guide on how to get a refund from freenews. Check it out!
The Easiest Way to Cancel freenews
If you’re frustrated trying to cancel your subscription, membership, or bill from freenews—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to freenews?
FREENEWS, FREENEWS.FR, FREENEWS.FR SUBSCRIPTION, FREENEWS.FR PAYMENT, FREENEWS.FR PURCHASE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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