Freshdesk helps businesses manage customer support with easy-to-use plans that start free for basic features and go up to more advanced plans with special tools like AI helpers. If you see a bill from them, it's probably because the company you’re dealing with subscribes to one of their plans, which charges a monthly fee for each agent or user helping customers. You can change or cancel these plans anytime, and they won’t charge extra for ending your subscription early. Payments are usually made by credit card, and you can manage everything on their website.
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The cancellation process requires the account administrator to navigate to the account settings and request cancellation with a reason, which is straightforward and supported by Freshdesk guidance. However, the need to export data and the 14-day delay before permanent deletion adds a slight complexity and waiting period, but overall it is easy to do.
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How to Cancel Freshdesk: Step by Step
If you purchased through Freshdesk:
- Log into your Freshdesk account.
- Navigate to Admin > Account > Account Details.
- Under the Account Status section, click on the Cancel account button.
- Select a reason for canceling your Freshdesk account and click Request cancellation.
- Freshdesk will reach out to support your cancellation request.
- It is recommended to export your account data before cancellation as it can take up to 10 business days.
- If needed, contact support@freshdesk.com to reactivate the account within 14 days of cancellation.
Tips & Tricks for Canceling Freshdesk
- Start the cancellation request early to avoid automatic renewals and unexpected charges.
- Clearly state you are no longer using the service and want to cancel immediately to emphasize urgency.
- Request a refund politely but firmly, especially if charged after stopping usage.
- Escalate the issue by asking for the billing or higher support team if front-line support is unresponsive.
- Follow up persistently via support tickets and emails if the cancellation or refund is delayed.
- Back up any needed data quickly since Freshdesk deletes account data 14 days after cancellation.
- Use clear, professional language focusing on facts and contract dates, avoiding emotional or aggressive tones.
- Be aware that cancellations may take effect only at the end of your billing term, so clarify this with support.
- Retain all communication records to reference in case of disputes or if escalation is needed.
- Be prepared for slow support responses and consider asking in Freshdesk community forums for advice if stuck.
Freshdesk Customer Service Info
If you need assistance, here's how you can get in touch with Freshdesk's support team.
Cancel Freshdesk Script
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Dear Freshdesk Team,
I hope this message finds you well. I am writing to formally request the cancellation of my Freshdesk subscription due to changes in our business needs that no longer require your services. While I have appreciated the platform, I believe it's best for us to discontinue at this time.
Please let me know if there are any further steps I need to take to complete this process.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Freshdesk allows account cancellations by account administrators through the Admin settings. After a cancellation request is received, Freshdesk permanently deletes the account and data 14 days after the subscription end date. Users are advised to export their data before canceling, as the export process may take up to 10 business days, and accounts can be reactivated within 14 days of cancellation by contacting support.
To cancel your Freshdesk subscription, you do need to log into your account, but instead of a regular password, Freshdesk uses a one-time password sent to your email for login. This means you don't need your permanent password, but you do need access to your subscribed email to receive this code. To initiate cancellation, go to the login page here: https://freshdesk.com/login, enter your email, get the one-time password code, and then follow the cancellation steps within your account.
- Poor customer support: Slow and unhelpful responses from Freshdesk support frustrate users.
- Billing issues: Being charged full price again after cancellation or subscription renewal confusion.
- Immediate loss of paid features: Features disappearing immediately upon cancellation rather than at the end of the paid period.
- Lack of clarity and documentation about subscription cancellation and renewal processes.
- Confusion regarding cancellation terms, especially about account and data deletion timelines.
- Difficulty with app integration management and changes in user interface preventing management of apps.
- Unmet service expectations: The product or service no longer delivers the expected value.
- Tightening budget: Users cancel subscriptions to reduce expenses.
- Switching to alternative solutions that better fit user needs.
Freshdesk allows you to cancel your subscription at any time without cancellation fees. However, the cancellation will only take effect at the end of your current billing term, meaning you cannot get an immediate stop or refund for the remaining period. Also, once cancellation is processed, your account and data are deleted 14 days after the subscription end date, so make sure to export any needed data in advance. There are no long-term lock-ins or early cancellation penalties, but the inability to cancel mid-term might feel limiting.
Before cancelling your Freshdesk subscription, it is important to export your account data, as Freshdesk permanently deletes your account and all data 14 days after your subscription end date, and the export process can take up to 10 business days. After cancellation, you will lose access to all Freshdesk features and your account. If you wish to reactivate your account, you must contact Freshdesk support within 14 days of cancellation. There are no cancellation fees, but the cancellation takes effect only after your current subscription term ends.
- Account Administrator access to the Freshdesk portal
- Login credentials (email and password) for your Freshdesk account
- Navigate to Admin > Account > Account Details section
- Knowledge of your next billing date and subscription plan details
- Reason for cancellation (you will be prompted to select a reason)
- Export your account data (optional but strongly recommended before cancellation; exporting may take up to 10 business days)
- Ability to confirm cancellation on a follow-up pop-up window
- Email access to receive confirmation of cancellation from Freshdesk Support
- Contact information for Freshdesk support if there are errors (support@freshdesk.com)
- Feedback (optional—collecting feedback about your experience during cancellation)
We've actually written a step by step guide on how to get a refund from Freshdesk. Check it out!
The Easiest Way to Cancel Freshdesk
If you’re frustrated trying to cancel your subscription, membership, or bill from Freshdesk—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Freshdesk?
Freshdesk charges could show up on your statement as: FRESHDESK, FRESHWORKS, CHARGEDESK, FEARTICKET, TEAM SPORTS ADMIN, or a custom statement descriptor set by the account owner. These descriptors often contain the business or product name related to Freshdesk services but can vary depending on the configured payment gateway and merchant account settings.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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