FullContact offers services that help businesses identify, unify, and enrich contact and customer data. For consumers who might see charges, they likely subscribed to one of FullContact's plans like the Acumen Lead Identification service, which helps identify leads and website visitors. They offer a 14-day free trial and then subscription plans starting at $99 per month, billed monthly but requiring a 12-month commitment. Higher plans offer more leads, longer data history, and additional features. Billing is subscription-based, so consumers get billed regularly as per their chosen plan.
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The cancellation process on FullContact is straightforward and can be done through their platform by logging in, navigating to Plan & Billing, and clicking the Cancel Plan option. This self-service cancellation method suggests it's easy for consumers without needing to contact support directly.
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How to Cancel FullContact: Step by Step
If you purchased through FullContact:
- Log into your FullContact account using the email address you signed up with.
- Click on the Your Account link in the navigation bar at the top of the screen.
- Select the option to cancel your subscription.
- Confirm your cancellation; note that all your content will be deleted and cannot be recovered.
- If you cancel before the end of your current billing cycle, your cancellation will take effect immediately and you will not be charged again.
Tips & Tricks for Canceling FullContact
- Be persistent and clear: Repeatedly state "I want to cancel my subscription" without engaging in negotiations or offers to keep the service.
- Use concise and firm language: Avoid giving reasons or getting into discussions; a simple, direct "Please cancel my subscription effective immediately" often works best.
- Prepare for pushback: Be ready to face customer service attempts to upsell, offer discounts, or pause options, and firmly decline all offers.
- Document your cancellation request: Send cancellation requests via email or chat where possible to have a written record of your request.
- Escalate if needed: If frontline support resists, ask to speak to a supervisor or escalate the issue within the company.
- Time your cancellation carefully: Try to cancel close to billing cycle end dates but give yourself enough time to handle any issues.
- Watch for automatic renewals: Monitor your bank or card statements closely after cancellation to catch any unauthorized charges quickly.
- Leverage public forums or social media pressure: If internal escalation fails, consider sharing your experience on public forums to prompt a company response.
- Use consistent account information: When contacting support, have your account information ready and consistent across communications to avoid delays.
- Check cancellation instructions carefully: Even if the company website or app is confusing or misleading, follow official steps first and then escalate as needed.
FullContact Customer Service Info
If you need assistance, here's how you can get in touch with FullContact's support team.
Cancel FullContact Script
Script
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Dear FullContact Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with FullContact. Unfortunately, I have found that the service is not aligning with my current needs and budget.
I appreciate your assistance in processing this cancellation at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
FullContact's cancellation policy states that you are responsible for properly canceling your account yourself through the Your Account link while logged in as the Admin; email or phone requests are not valid cancellations. Upon cancellation, all your content is immediately deleted and cannot be recovered. If you cancel before the end of your paid month, the cancellation takes effect immediately and no further charges will occur.
To cancel your FullContact subscription, you need to log in to your FullContact account first. This means you will need your password to access the account and cancel the plan through the platform's Plan & Billing section. If you do not remember your password, you can reset it at this URL: https://support.fullcontact.com/portal/fullcontact/PortalLoginPage.do?mode=forgetPassword&locale=en. So yes, a password is needed to cancel your subscription, but you can easily reset it if you've forgotten it.
- Unsatisfactory product performance leading to poor value for the cost
- High subscription cost or better pricing available elsewhere
- Complex or difficult onboarding and setup process
- Limited customer support or unresolved issues
- Features not meeting customer needs or lack of necessary integrations
- Billing issues such as unexpected charges or confusing pricing
- Better alternative solutions providing more value or easier use
- Lack of ongoing value realization after initial use
- Auto-renewal without clear notice causing unwanted continuous billing
- Forgetfulness about subscription renewal especially after free trials
FullContact requires you to properly cancel your subscription yourself through the account settings on their platform; merely requesting cancellation by email or phone does not count. Upon cancellation, your content will be immediately deleted and cannot be recovered. You can cancel at any time, and if done before the end of the current paid month, the cancellation takes effect immediately with no further charges, and there appear to be no contracts, early cancellation fees, or lock-ins to worry about.
Before cancelling your FullContact subscription, it is important to know that you will lose access to all features provided under your plan, including contact and identity management services that FullContact offers. Once you cancel, your data associated with the subscription might no longer be accessible, so it's wise to back up any important information beforehand. Also, ensure to follow their cancellation steps precisely via the FullContact platform under Plan & Billing to avoid any unwanted charges. Keep in mind that cancellation might be effective after the current billing cycle ends, so check your billing terms accordingly.
- Login credentials (email address and password associated with your FullContact account)
- Access to the FullContact Platform (to reach Plan & Billing settings and start cancellation form)
- Account identification (the specific account you wish to cancel, especially if you manage multiple accounts)
- Plan type or subscription details (the current plan or membership you want to cancel)
- Billing information (to verify your payment source if requested)
- Reason for cancellation (some forms require a cancellation reason to be entered)
- Contact information (such as an email address for receipt of cancellation confirmation)
We've actually written a step by step guide on how to get a refund from FullContact. Check it out!
The Easiest Way to Cancel FullContact
If you’re frustrated trying to cancel your subscription, membership, or bill from FullContact—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to FullContact?
FullContact, FullContact.com, FullContact Inc, FullContact Services
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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