FYE offers a membership called the Backstage Pass that gives you discounts and special perks when shopping both online and in their stores. There are two options: the VIP Pass which costs $11.99 per month (with a free trial) and offers benefits like a regular 10% discount, birthday discounts, and access to concert tickets; and the Platinum Pass which costs $25 per year with similar discounts and perks. If you see a charge from FYE, it might be for one of these memberships, which are billed directly to your card. The membership itself doesn't get discounts, but it helps you save on other purchases.
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The cancellation process requires gathering personal information and contacting customer service via phone, email, or mail, which is somewhat straightforward but requires persistence and follow-up for confirmation. The need to call during specific hours and ensure cancellation before the next billing date adds moderate difficulty.
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How to Cancel FYE: Step by Step
If you purchased through FYE store:
- Visit the nearest FYE store where you purchased your membership.
- Bring your receipt as proof of purchase.
- Request to cancel your FYE Backstage Pass membership at the customer service desk.
- Understand that you will only receive a full refund if cancellation is requested on the same day of purchase. After that, no refunds or partial refunds are available.
If you purchased through online payment:
- Log in to your FYE account on the FYE website.
- Navigate to the "Account" section and select "Memberships" or "Subscriptions".
- Locate your FYE Backstage Pass membership.
- Click on the option to cancel the membership.
- Follow any additional prompts to confirm your cancellation.
- If you have issues or need further assistance, contact FYE customer service at 866-766-0251 or email service@fyevip.com.
Tips & Tricks for Canceling FYE
- Locate your membership ID from old FYE emails, especially the first email where the ID may be faintly visible in the orange header.
- Contact FYE customer service directly either by email at service@fyevip.com or by phone at 1-877-351-2131.
- Be persistent and prepared to call multiple times if necessary, providing your membership ID, phone number, and email each time.
- Request a confirmation email after cancellation to have proof that your membership has been terminated.
- Use precise language like "Please cancel my FYE Backstage VIP membership immediately and send confirmation." Keep it formal and straightforward.
- Review your bank statement for charges using formats like "REC PUR FYE* BSP V XXX" to identify your membership number if you can't find your membership ID elsewhere.
- As a last resort, contact your bank to stop payments if FYE is unresponsive or charging incorrectly.
- Timing matters: Cancel before the next billing cycle to avoid additional charges, ideally well before the renewal date.
FYE Customer Service Info
If you need assistance, here's how you can get in touch with FYE's support team.
Cancel FYE Script
Script
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Hello FYE Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription with FYE. Unfortunately, I have found that I am unable to continue with my membership due to personal reasons and changes in my financial situation.
I appreciate the services provided, but I believe it is best for me to cancel at this time. Please let me know if you need any further information to process my request.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
FYE's membership and subscription cancellation policy allows cancellations made at the store where the membership was purchased. For refunds and cancellations related to purchases, items may be returned within 30 days of the ship date following specific guidelines, but certain items like trading cards, food, and mystery items are non-returnable. To initiate cancellations or returns, customers must contact FYE for a Return Authorization number and follow their instructions. Shipping costs for returns are generally not refunded unless the item is defective, damaged, or misshipped.
You do not explicitly need your password to cancel your FYE subscription. You can cancel by contacting FYE customer service via phone or email, providing your membership number, billing address, and other account details. This process does not require you to authenticate with a password, but having your membership information handy will help. If you do need to reset your password for any reason, the reset process would be through their typical password reset link on fye.com, usually found at https://www.fye.com/account/forgot-password.
- Unexpected charges appearing on accounts without clear consent.
- Forgetting about the membership and no longer using the services.
- Limited usage of the benefits included in the membership or subscription.
- Cost perceived as too high compared to the value received.
- Dissatisfaction with customer service or lack of management support when addressing issues.
- Unwanted or deceptive charges such as automatic renewals or charges for subscriptions that were thought to be cancelled.
- Change in personal circumstances making the subscription or membership unnecessary.
- Disputes over loyalty program or magazine subscription charges that lead to refunds or cancellations.
FYE uses a key landmine where if you want to cancel your Backstage Pass membership, you must do so on the same day of purchase to receive a full refund; after that, the membership fees are non-refundable and cannot be partially refunded. There are no formal contracts or early cancellation fees, and you can cancel your membership anytime, but refunds are very restrictive, effectively locking you into the membership for the full year unless canceled the same day. This approach can be painful if you are expecting pro-rated refunds or flexibility in cancellation.
Before cancelling a subscription or membership with FYE, it's important to know that you will lose access to exclusive member-only features such as special discounts, limited-time offers, and priority pre-orders for new releases. Additionally, you will no longer be able to attend special events like early movie premieres, music release parties, and exclusive artist meet-and-greets. Cancellation also ends access to birthday rewards, surprise offers, and exclusive content updates about new products. Be sure to understand the cancellation policy carefully as it can impact how and when your benefits end.
- Membership number
- Account number (if different from membership number)
- Billing address
- Email address
- Full name
- Contact phone number
- Type of subscription or membership (e.g., Backstage Pass, VIP)
- Reason for cancellation (if required)
- Confirmation of cancellation request (if possible)
We've actually written a step by step guide on how to get a refund from FYE. Check it out!
The Easiest Way to Cancel FYE
If you’re frustrated trying to cancel your subscription, membership, or bill from FYE—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to FYE?
FYE charges could show up on your statement as any of the following descriptors: FYE, FYE.COM, FYE *- , FYE VIP, FYE PURCHASE, FYE ORDER, FYE MUSIC, FYE MEDIA, FYE TICKETS
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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