GameFly is a subscription-based service that lets you rent video games by mail. After a free trial period, they bill your credit card a monthly fee to keep the subscription active, and you can keep renting games as long as you want. The service accepts major credit and debit cards like Visa, MasterCard, American Express, and Discover. If you see a GameFly charge, it's likely your monthly membership fee for access to their game rentals.
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Cancelling a GameFly subscription is relatively straightforward, as it involves logging into the account on a desktop and selecting 'Cancel My Membership.' The process is fairly simple without requiring multiple steps or difficult navigation, but it requires use of a desktop and does not provide immediate refunds, which slightly reduces ease.
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How to Cancel GameFly: Step by Step
If you purchased through GameFly:
- Visit the GameFly website and log in to your account using your email and password.
- Navigate to the "My Account" section.
- Choose "Manage Membership" from the options provided.
- Locate the cancellation option. This is usually a link or button labeled "Cancel Membership" or similar.
- Follow the prompts to confirm the cancellation. You may be asked to provide a reason for cancellation or confirm your decision.
- Check for confirmation—make sure you receive an email confirming your subscription has been canceled.
Tips & Tricks for Canceling GameFly
- Send your disk back promptly and clear your game queue before initiating cancellation.
- Confirm the return receipt of your disk with GameFly to avoid unexpected charges due to shipping delays.
- Cancel only after the disk is physically out for return to ensure you don't get charged for an unreturned game.
- Be prepared to dispute charges if GameFly charges you after cancellation, as following up with customer service often leads to reversal within a few days.
- Cancel close to the billing cycle end to minimize prepayments lost since cancellation ends membership immediately, even if prepaid.
- Watch for the 7-day return window; this is the time GameFly expects to physically receive the game, not just ship it.
- If shipping takes longer, keep a proof of shipment date and proactively contact customer support before they charge you.
- Ignore retention offers such as free months; if you're firm on cancelling, proceed to final cancellation screen without accepting deals.
- Use clear, polite, and firm language when dealing with customer service to resolve disputes.
- After cancellation, watch for any residual charges and escalate by calling or emailing support promptly.
- Be aware of the Keep option for rented games: you may be charged the Keep price if you do not return the game timely.
GameFly Customer Service Info
If you need assistance, here's how you can get in touch with GameFly's support team.
Cancel GameFly Script
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Dear GameFly Support,
I hope this message finds you well. I am writing to request the cancellation of my GameFly subscription effective immediately. Due to personal reasons, I will no longer be able to utilize the service and would appreciate your assistance in processing this cancellation.
Thank you for your attention to this matter. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
GameFly's membership cancellation policy states that you can cancel your membership at any time through your account on a desktop or by contacting Customer Service. Cancellation takes effect immediately with no refund or credit for unused time. Members can continue using their service until the next billing cycle if they cancel just before it starts, but must promptly return any rented games or movies to avoid fees.
To cancel your GameFly subscription, you generally need to log in to your account, which requires your password. However, if you don't have access to a PC or can't log in, you can contact GameFly customer service at support@gamefly.com for assistance with cancellation without a password. If you need to reset your password, you can do so by clicking the "Forgot your password?" link on the GameFly login page here: https://gamefly.com/account/email. This gives you options to cancel with or without a password depending on your access situation.
- Not playing through games fast enough, causing passive money burn.
- Budget plan limitations: restrictions on certain new releases and 4k movies; limited renting slots; no GameLock feature.
- Rewards program issues: discounts can't be stacked; coupons expire sooner.
- Price increases for gift certificates and membership fees.
- Cancellation policy leading to loss of prepaid time upon cancellation.
- Concerns about being charged for games not returned within the allowed time.
- Shipping problems: delays, lost games, unreliable postal service.
- Shift towards digital gaming reducing interest in physical rentals.
- Poor customer service related to shipping and account issues.
- Significantly increased shipping times (from 2 days to up to two weeks).
- Lack of consistent order processing triggered by postal service scanning.
GameFly allows you to cancel your membership at any time, with cancellation taking effect immediately. However, there are a few pitfalls to be aware of: no refunds or credits are given for unused service time after cancellation, and you must promptly return any games or movies to avoid fees. Also, some users have reported being charged even after cancellation, so it's important to confirm cancellation via email or account status.
Before cancelling your GameFly subscription, know that the cancellation is immediate, meaning you lose access to your membership benefits right away, even if you have pre-paid time left. You will no longer be able to rent games from their library, and any active rentals should be returned promptly, ideally within 7 days, to avoid additional fees. There are no refunds or credits for unused service time upon cancellation. Also, you can cancel anytime through your GameFly account or by contacting their support.
- GameFly account username
- Email address associated with your account
- Full name on the account
- Mailing address linked to the membership
- Other contact details (such as phone number)
- The credit card information used to sign up (if required for verification)
- Government-issued ID, such as a driver’s license (sometimes required for identity verification)
- Current rentals must be returned to avoid additional fees
- Confirmation of return of outstanding games before final cancellation
We've actually written a step by step guide on how to get a refund from GameFly. Check it out!
The Easiest Way to Cancel GameFly
If you’re frustrated trying to cancel your subscription, membership, or bill from GameFly—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to GameFly?
GAMEFLY, GAMEFLY 800-438-5715, GAMEFLY.COM, GF*GAMEFLY, GAMEFLY US, GF*GAMEFLY.COM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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