GoDaddy helps people and businesses get online by offering services like domain names, website building, email, hosting, and online stores. They also provide tools for marketing, business phone numbers, and security features to keep websites safe. You might get billed by GoDaddy if you subscribe to services like a domain name, a website builder plan, hosting service, or online store, usually either monthly or yearly depending on what you choose. They offer different pricing plans and bundles to fit your needs, so billing depends on the specific services you sign up for.
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GoDaddy requires multiple steps including logging into the subscription page, selecting products, confirming via email, and possibly two-factor authentication if enabled, making the process moderately complex for consumers.
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How to Cancel GoDaddy: Step by Step
If you purchased through iOS:
- Open the Settings app on your device.
- Tap your Apple ID.
- Select Subscriptions.
- Find GoDaddy Studio and select it.
- At the bottom of the screen, select Cancel Subscription.
If you purchased through Android:
- Open the Google Play Store app.
- In the upper-right corner, select your profile.
- Select Payments and subscriptions.
- Select Subscriptions.
- Select GoDaddy Studio.
- At the bottom of the screen, select Cancel subscription, and then confirm your cancellation.
If you purchased through the GoDaddy Studio app:
- Sign in to your GoDaddy Studio app.
- In the upper-right corner, select Settings.
- Under Manage, select My Subscription.
- Scroll down and select Cancel Subscription.
If you purchased through your GoDaddy account:
- Go to your GoDaddy Subscriptions page. You might be prompted to sign in.
- Next to your product or domain, select the checkbox.
- Select Cancel Renewal at the top of the page.
- A new window will appear. Select Cancel Renewal, and confirm that automatic renewal has been cancelled.
- If you’re canceling a domain with Domain Protection, verify your identity.
- Check that the Billing Date column shows when your product subscription ends.
If you purchased a Domain Discount Club subscription:
- You can cancel your Domain Discount Club at any time.
- Refunds are dependent on GoDaddy's refund policy.
Tips & Tricks for Canceling GoDaddy
- Turn off auto-renewals immediately to prevent further charges.
- Contact customer service quickly—within hours or a couple of days—after noticing the charge, preferably within the refund window.
- Be persistent and patient—chat support may disconnect or require multiple logins; keep re-engaging.
- Request cancellation of the membership or subscription explicitly, separate from domain or hosting cancellations if applicable.
- Clarify that you want to keep your domains but cancel the membership to avoid losing assets tied to your account.
- Offer compromises such as paying the difference between discounted and regular fees to convince them to cancel membership without deleting domains.
- Use firm, clear language indicating you expect the cancellation and refund per stated refund windows or policies.
- Escalate persistently—ask for supervisors or senior support representatives if frontline staff refuse cancellation or refund.
- Consider timing your cancellation close to the renewal date but within allowed refund periods to strengthen your case.
- If all else fails, consider chargebacks through your bank or card provider after exhausting GoDaddy’s customer service options.
- Document all interactions and keep records of chats, emails and receipts to support your case if escalations occur.
- Leverage frustration language carefully (e.g., feeling "held hostage" by membership linked to domains) to push for resolution.
GoDaddy Customer Service Info
If you need assistance, here's how you can get in touch with GoDaddy's support team.
Cancel GoDaddy Script
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Dear GoDaddy Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my business needs, I find that I no longer require the services associated with this membership. I appreciate the support and services I've received thus far, but I believe it's necessary to discontinue my subscription at this time.
Thank you for your assistance in this matter. Please confirm once the cancellation is processed.
Best regards,
Frequently Asked Questions
GoDaddy's cancellation and refund policy states that subscriptions are refundable within the first 7 days of the transaction. Annual subscriptions are generally non-refundable, while monthly subscriptions are non-refundable if any service was used during the billing period. Specific services like IT or Hosting Services, and Website Care or Marketing Services, have non-refundable policies once used, with limited refund eligibility if unused within set timeframes. Refund requests must be made within the applicable refund period defined for each product.
Yes, you do need your GoDaddy account password to cancel a subscription because you must sign in to access your Subscriptions page. During the cancellation process, GoDaddy may send a verification code via SMS or a one-time password to your account email for additional identity verification. If you forgot your password, you can reset it at: https://sso.godaddy.com/account/resetpassword. The overall process requires authentication to ensure the security of your account and subscription cancellation.
- Hidden charges and lack of price transparency including unexpected renewal prices and fees for services like SSL certificates and domain privacy.
- Aggressive upselling tactics forcing customers to repeatedly decline unnecessary add-ons during purchase.
- Poor web hosting quality with slow site speeds and overcrowded shared servers.
- Unfriendly user interface and complicated domain management processes causing frustration.
- Auto-renewal and unexpected billing leading to surprise charges on accounts.
- Limited SEO effectiveness despite costly packages that do not improve visibility significantly.
- Ownership and domain expiration issues where GoDaddy claims domain ownership or charges high fees after expiration.
- Security concerns including poor measures and repeated login attempts without restrictions.
- Frequent technical problems like issues with two-factor authentication and domain locks.
- Frustration with customer service especially in refund requests and membership cancellations.
- Membership fees on discount clubs causing unrecognized recurring charges and refusal for full refunds.
GoDaddy subscriptions generally allow cancellation, but there are important caveats to be aware of. Annual subscriptions are non-refundable, and monthly subscriptions become non-refundable if any service usage occurs during the billing period. Cancellation fees can be substantial (e.g., 30%-70% for website services in progress), and some services like SEO, website design, and logo design have specific refund windows and prorated refund rules. Also, if you got a free domain with a product purchase, cancelling the product will deduct the domain's price from your refund. Be especially cautious about the limited refund windows—often just 7 days or less—and significant fees once certain milestones are reached.
Before cancelling a GoDaddy subscription, know that canceling an active account or service will immediately terminate access to hosting plans and other services. You'll lose access to all features tied to the subscription, including website hosting and email services. If you cancel before requesting a refund, you forfeit the chance for one, and refund eligibility is limited to specific timeframes (30 days for annual hosting and 48 hours for non-annual). It's often better to cancel service renewals rather than deleting services outright to avoid immediate loss, as account closure means you'll need to sign up again to use GoDaddy services.
- GoDaddy account login credentials (username and password)
- Access to the email address registered with your GoDaddy account (for confirmation and verification emails)
- Customer Number (sometimes needed for identity verification and support)
- Specific product or subscription details (domains, hosting, or services you wish to cancel)
- Access to mobile device or authentication app (if 2-step verification or Domain Protection is enabled, for receiving verification codes)
- Recognition of legal account holder: If the account is in a company name, you may need government-issued business identification documents
- Scanned/digital color government-issued photo ID (required if identity verification is requested or you lose access to your authentication methods)
- Confirmation response via email (clicking a link in an "Are you sure?" email to finalize cancellation or deletion)
- Up-to-date contact details in your GoDaddy account (important for receiving account or identity confirmation codes)
- Order history and receipts (found under the GoDaddy Order History page if proof of purchase is needed for support or refund requests)
- Phone, SMS, or Chat access (to contact GoDaddy Guides if requesting a refund or deleting an account)
We've actually written a step by step guide on how to get a refund from GoDaddy. Check it out!
The Easiest Way to Cancel GoDaddy
If you’re frustrated trying to cancel your subscription, membership, or bill from GoDaddy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to GoDaddy?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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