GoodProtein is a company that offers natural, plant-based protein shakes and wellness products, which you can buy as one-time purchases or through a subscription. If you subscribe, you get 40% off your first order and 20% off all future orders, plus free gifts and exclusive deals. You can choose how often you want your product delivered—from every 4 weeks to every 3 months—and you have the flexibility to change, pause, or cancel your subscription anytime after receiving at least two shipments. Billing happens automatically based on your chosen delivery schedule, which is why you might see regular charges from them.
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Customers can manage their subscriptions directly from their account dashboard by logging in. The cancel subscription option is clearly available and easy to access, making cancellation a straightforward process with minimal obstacles.
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How to Cancel goodprotein: Step by Step
If you purchased through Good Protein:
- Contact Customer Service via email at info@goodprotein.ca to initiate the cancellation process.
- Provide your subscription details including your name, subscription ID, and any relevant information that may assist in processing your request.
- Wait for confirmation from the Good Protein customer service team regarding the cancellation of your subscription.
- Check for billing confirmation to ensure that no further charges are applied to your account.
- Consider setting reminders to confirm that your subscription has been successfully canceled and monitor your billing statements.
Tips & Tricks for Canceling goodprotein
- Start cancellation request just before the next billing cycle to avoid being charged for the next period.
- Mention you are considering pausing rather than cancelling initially, as sometimes they offer a pause instead of full cancellation to retain customers.
- Use firm but polite language stating clearly you want to cancel and do not wish to receive further charges.
- Beware of offers like discounts or free products as retention tactics—decline if you are sure about cancellation.
- Escalate politely to customer support supervisors if the first representative is unhelpful or delays your cancellation.
- Check your payment provider (e.g., Paddle) email for direct subscription management links to cancel right there.
- Take screenshots or save confirmation of cancellation to prevent future disputes.
- Attempt to use the online account subscription management page first before contacting support.
- Consider timing your cancellation request around weekends or holidays when responses might be slower, so plan accordingly.
- If charged after cancellation, dispute charges with your bank or payment provider citing your cancellation confirmation.
goodprotein Customer Service Info
If you need assistance, here's how you can get in touch with goodprotein's support team.
Cancel goodprotein Script
Script
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Hello,\n\nI hope this message finds you well. I would like to request the cancellation of my subscription to Good Protein. Due to changes in my dietary preferences, I no longer find the need for the service at this time.\n\nCould you please confirm the cancellation and any final billing details? Thank you for your assistance.\n\nBest regards.
Frequently Asked Questions
Goodprotein's subscription policy requires customers to receive at least two subscription orders before canceling if they benefited from an initial discount. Subscribers can manage, change, skip, pause, or cancel their subscription anytime through their account dashboard; however, canceling before the second shipment will incur a charge at the regular price. For cancellation, customers can click the 'Cancel subscription' button in their account or contact customer service if needed.
To cancel your subscription on GoodProtein.ca, you generally need to log into your account, which requires your credentials including your password. Once logged in, you can manage and cancel your subscription yourself easily via your account dashboard. If you have forgotten your password, you can reset it using the password reset page here: https://goodprotein.ca/account/login. There is no phone or unauthenticated chat support method mentioned for cancellation without logging in, so having your password is necessary.
- Frequent shipping delays causing frustration and cancellations.
- Long processing times before orders are shipped.
- Poor customer service, including unresponsiveness and refusal to provide refunds.
- Subscription discount issues such as discounts not being applied or lost after changes.
- Orders not received despite payment, leading to lost money and requests for refunds.
- Website usability problems, including difficulty managing subscriptions and missing items.
- Automatic or generic customer service responses that do not adequately address customer concerns.
- Requirement to commit to a minimum number of subscription orders before cancellation is allowed.
Good Protein requires a minimum of two subscription orders if you took advantage of a first-order discount. If you cancel before receiving the second shipment, you will be charged the regular price for your previous order. While you can change, skip, or pause orders at any time, canceling early essentially locks you into at least two shipments, acting as a contract and early cancellation penalty in practice. You must contact their customer service to cancel, which adds a slight barrier to immediate cancellation.
Before cancelling your Good Protein subscription, note that if you benefited from an extra discount on your first subscription order, you must receive a minimum of two subscription shipments before being allowed to cancel without penalty. Cancelling before the second shipment will result in being charged the regular price. You will lose access to the subscription discounts (typically 20% off) and free gifts that come with subscription orders. Subscription management options like changing products, skipping orders, pausing, or rescheduling shipments must be done while the order is unprocessed; after cancellation, these options are no longer available.
- Account login information (email address and password) to access the online subscription management dashboard, if cancelling online
- Email address associated with the subscription, required for both online and email cancellations
- Order number (recommended when contacting support for cancellation, especially by email or contact form)
- Name (as listed on the account, recommended for identification)
- Minimum subscription commitment: If you benefited from an extra discount on your first order, you must receive at least two subscription orders (if you cancel before the second, you will be charged regular price for your previous order)
- Access to customer portal or dashboard, if cancelling the subscription through your online account
- Email to customer service at info@goodprotein.ca, if you prefer or require human assistance
- Initiate cancellation yourself: It is the user's responsibility to request cancellation; suspending a subscription may also be an option in your user profile
We've actually written a step by step guide on how to get a refund from goodprotein. Check it out!
The Easiest Way to Cancel goodprotein
If you’re frustrated trying to cancel your subscription, membership, or bill from goodprotein—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to goodprotein?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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