GoToWebinar is a service that helps you set up and run webinars and virtual events online. They offer different subscription plans based on how many people you want to invite, ranging from 250 up to 3,000 participants, and you get features like email reminders, interactive polls, and attendee reports. Subscriptions are billed monthly or annually per organizer, and you can manage your billing, cancel or change plans easily through your account. They also offer a free 7-day trial without needing a credit card, so you can try it out before subscribing.
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The cancellation process requires contacting support with specific account and payment information and may involve waiting times or contacting a sales rep. Cancellation is not instant, no refunds are given, and certain permissions are required, making it more complex than a simple online cancellation process but still manageable with proper preparation.
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How to Cancel gotowebinar: Step by Step
If you purchased through GoToWebinar:
- Log in to your GoToWebinar account.
- Navigate to the **Billing Center**.
- Locate the **Subscriptions** tab.
- Find your active subscription and click on the **Options** icon.
- Select **Cancel Subscription** from the dropdown options.
- Review the information in the confirmation window.
- If you're on a set-term contract, ensure you cancel at least 30 days prior to the renewal date.
- Ensure you have no outstanding balances on your account.
- Verify your account permissions; make sure you have the necessary super admin or billing admin access.
- Select **Yes, Cancel** to finalize the cancellation.
- Check your email for a confirmation of the cancellation.
Note: Canceling will prevent future billing but your subscription remains active until the end of the current billing cycle. GoTo Webinar under a no-refund policy, meaning no refunds will be issued for early cancellations. Data associated with your subscription will be lost post-cancellation.
Tips & Tricks for Canceling gotowebinar
- Call during off-peak hours to reduce hold times, such as early mornings or late afternoons.
- Be persistent on phone support, as many users report long wait times and sometimes multiple calls are necessary.
- Use firm and clear language like "I want to cancel my subscription immediately and do not want to be charged again."
- Request escalation if the first level support is unhelpful, ask to speak with a supervisor or manager.
- Document all communication, including time of calls, names of representatives, and what was said.
- Check the admin portal for cancellation options but be aware the auto-renew checkbox may be greyed out.
- Leverage community support forums or contacts if stuck, sometimes moderators or experienced users can provide direct help.
- Cancel close to subscription renewal date to reduce the risk of being charged for a new billing cycle.
- Prepare your account details beforehand to speed up verification and cancellation process.
- Request a confirmation email or cancellation confirmation number to prove the cancellation was made.
gotowebinar Customer Service Info
If you need assistance, here's how you can get in touch with gotowebinar's support team.
Cancel gotowebinar Script
Script
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Dear GoToWebinar Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with GoToWebinar due to some changes in my business priorities that no longer necessitate the use of the platform.
I appreciate the service provided and the functionality of your platform, but I believe it is in my best interest to discontinue the subscription at this time. Please let me know if you need any further information from my side to process this request.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
GoTo Webinar allows you to cancel your subscription at any time; however, the subscription will remain active until the end of the current billing term, and you will still be charged for the remaining time on your plan. GoTo has an official no-refund policy, meaning no refunds are issued for early cancellations. After the subscription term ends, access to data is lost and data is deleted after 90 days. Cancellation typically requires contacting support, and confirmations are sent via email for contract users.
To cancel your GoToWebinar subscription, you do not necessarily need your password. You must contact support with specific account and billing information to proceed with cancellation. However, if you do need to reset your password for any reason related to account access, you can visit this reset password URL: https://authentication.logmeininc.com/pwdrecovery/. This way, you can handle password issues without blocking your ability to cancel.
- Unexpected automatic renewals and charges without prior notice.
- Difficulty in canceling due to policy of requiring 30 days advance notice.
- Unauthorized or disputed charges and feeling of scam or illegal billing.
- Issues with billing, such as multiple charges for one invoice or charges to expired cards.
- Poor customer service and difficulty contacting support, leading to unresolved billing issues.
- Lack of refund for disputed charges or canceled subscriptions.
- Technical issues reported by users impacting usability (implied from community and reviews).
You can cancel your GoToWebinar subscription at any time, but if you have a set-term contract, you'll still be charged for the remaining period until the contract ends, with no refunds provided. Cancelling turns off auto-renewal but does not immediately end your access; your subscription remains active until the term's end date. Outstanding balances can block cancellation, and all your subscription data will be deleted 90 days after the plan ends, which cannot be recovered even if you reactivate.
Before cancelling your GoToWebinar subscription, it's important to know that you will lose access to all data associated with your subscription, including past and future webinars. This data will be deleted from GoToWebinar's servers 90 days after your cancellation date, and you will not be able to retrieve it, even if you later reactivate your subscription. Therefore, it's critical to back up any important information or recordings before you cancel. Additionally, once your subscription is cancelled, you will no longer have access to GoToWebinar's features and services tied to that subscription.
- Account ID
- Billing admin email address
- Last four digits and billing address of payment method
- Product(s) or add-on(s) you want to cancel
- Account permissions (must be super admin, billing admin, product admin, or authorized billing contact)
- Knowledge of your contract type (set-term or month-to-month agreement)
- Contract end date or renewal date (especially for set-term contracts)
- Confirmation of no outstanding balances
- Backed up or transferred necessary data
We've actually written a step by step guide on how to get a refund from gotowebinar. Check it out!
The Easiest Way to Cancel gotowebinar
If you’re frustrated trying to cancel your subscription, membership, or bill from gotowebinar—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to gotowebinar?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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