HighLevel is a service that helps businesses with marketing, communication, and managing their customers all in one place. They offer different subscription plans that unlock more features depending on what you need. Users pay a base subscription fee and can also pay for extra services like phone systems, email, AI tools, and more through a prepaid wallet that charges based on usage. If you see charges from HighLevel, it's likely for your subscription and any additional services you or your business is using through their platform.
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The cancellation process for GoHighLevel subscription is relatively straightforward and self-service via the user dashboard. The steps involve logging in, navigating to account settings or billing, and confirming cancellation. The process is clear and supported by confirmation emails, indicating low difficulty.
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How to Cancel HighLevel: Step by Step
If you purchased through gohighlevel.com:
- Log in to your GoHighLevel account.
- Navigate to the Billing page.
- Select the subscription you wish to cancel.
- Choose one of the following cancellation options:
- Cancel at End of Billing Cycle – Ends after the current billing period (no refunds).
- Cancel Immediately – Ends right away (no refunds or proration).
- Confirm the location associated with the subscription.
- Share a reason for cancellation and confirm your cancellation choice.
If you purchased through the Client Portal:
- Log in to the Client Portal.
- Click on Profile in the menu.
- Select Account Settings.
- Go to Billing & Subscription.
- View active subscriptions and select the one you want to cancel.
- Click on the Cancel option to proceed.
If you purchased through the Prospecting Tool in-app:
- Log in to your Agency Account.
- Navigate to the Prospecting Tab in the left-hand menu.
- Click on Settings located in the top-right corner.
- Click the Unsubscribe button.
- Follow the cancellation flow and confirm your cancellation.
If you purchased a SaaS sub-account:
- Log in with an Agency-level (admin) user account.
- If you don't see the Cancel SaaS option under Settings → SaaS, go to Agency Dashboard → Sub-accounts.
- Click the three-dot menu on the client’s tile and select Cancel Subscription.
- Ensure the sub-account has an active SaaS plan before attempting to cancel.
Tips & Tricks for Canceling HighLevel
- Insist firmly and repeatedly state, "I want to cancel my subscription," to counteract sales retention tactics.
- Contact the agency owner directly if the option to cancel is not available to you within HighLevel’s system.
- Check your contract carefully; if there’s no active contract, notify the agency in writing to cancel and consider blocking future payments via your bank.
- Be prepared for pushback from support; their official stance may be that cancellations must go through the agency owner, so escalate appropriately.
- Consider opening a new account with a different email if you cannot cancel, but note you may lose access to your original IP and created content.
- Use escalation paths: start politely requesting cancellation, then be firmer, and if necessary, escalate your tone to be more assertive.
- Time your cancellation requests to be just before the billing cycle renews to avoid unwanted charges.
- Beware of post-cancellation tactics such as marketing emails or aggressive retention efforts, and clearly state you want no further contact.
- Leverage consumer protection laws where applicable, such as laws requiring companies to allow cancellations through the same channel as subscriptions were made.
- Block future payments directly with your bank or credit card issuer if the company continues billing after cancellation.
HighLevel Customer Service Info
If you need assistance, here's how you can get in touch with HighLevel's support team.
Cancel HighLevel Script
Script
Copy
Hello,
I hope this message finds you well. I would like to request the cancellation of my subscription with HighLevel. Unfortunately, due to changes in my business priorities, I am unable to continue at this time.
I appreciate the service provided and would be grateful if you could confirm the cancellation of my membership and any associated billing.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
HighLevel's subscription cancellation process requires users to go to Agency Settings, click Billing, then select "Want to modify/cancel your subscription?" Users must choose Cancel Plan, provide a cancellation reason, and confirm with a data loss warning acknowledgment. Accounts signed up through another agency must be cancelled by contacting the agency admin, and while data is retained, it becomes inaccessible until the account is reactivated.
To cancel your HighLevel (gohighlevel.com) subscription, you will need to log in to your account using your password as the cancellation process requires access to your billing settings within your authenticated account. There is no indication of phone support or chat support allowing subscription cancellation without logging in. If you have forgotten your password, you can reset it here: https://gohighlevel.com/forgot-password.
- Product not meeting expectations: Customers report the platform did not deliver the promised results such as generating clients or business growth.
- Lack of promised results: Users expected specific outcomes which were not achieved, leading to cancellations and refund requests.
- Difficulty canceling and refunding: Some customers have trouble canceling their memberships and obtaining refunds promptly.
- Unauthorized charges: Cases of customers being charged after cancellation or for services they did not authorize.
- Disputes over refund eligibility: Company policies limit refunds, often causing disagreements when customers attempt to get full refunds within trial or subscription periods.
- No guarantee of profitability: HighLevel’s terms explicitly state there is no guarantee customers will make money or grow their business using the platform.
- Overpromising or unclear marketing: Some customers may have signed up due to unclear messaging or overpromises that created false expectations.
HighLevel does allow you to cancel your monthly subscription at any time, but all previous payments are non-refundable and will not be pro-rated. Annual payments are also non-refundable and non-pro-rated, meaning you lose access to all your data and assets upon cancellation without any refund. Cancellation requires submitting a request via support email, and there are no contracts or explicit early cancellation fees, but you should be aware that stopping payments results in deletion of your account and funnels after 7 days of delinquency. These policies mean you could lose money already paid without a refund, so plan carefully before committing.
Before canceling your HighLevel subscription, it's important to know that you will lose access to all your sub-accounts, including critical data such as contacts, conversations, calendars, funnels, and automations. Phone numbers and A2P messaging will be deleted 14 days after cancellation, with charges still applying during this period. Your agency data will be retained for 90 days after cancellation to allow for account reactivation and data recovery, but it will be permanently deleted after 91 days. It is highly recommended to export any essential data before canceling as access will be lost and data will eventually be deleted permanently.
- GoHighLevel account login credentials (username/email and password)
- Access to Agency Settings (or relevant account settings)
- Navigate to the Billing section in your account
- Locate the cancellation option (e.g., "Cancel Subscription" or "End Subscription")
- Choose a Reason for Cancellation (may be required by the system)
- Review and accept data loss warning if presented
- Provide feedback about your reason for canceling (often a minimum of 30 words is required)
- Submit the cancellation request
- Check for confirmation email from GoHighLevel
- Contact your Agency Admin (if your account is managed by an agency, as only they can process the cancellation)
- Review GoHighLevel’s terms of service and cancellation policy for any final requirements or potential charges
We've actually written a step by step guide on how to get a refund from HighLevel. Check it out!
The Easiest Way to Cancel HighLevel
If you’re frustrated trying to cancel your subscription, membership, or bill from HighLevel—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to HighLevel?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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