Hiya Health offers a subscription service for children's vitamins where you get a refillable glass bottle with your first order and fresh vitamin refill pouches delivered automatically every 30 days. The vitamins are pediatrician-approved and designed to encourage healthy habits in kids while also being eco-friendly by minimizing waste. The subscription is simple to start and easy to cancel or change by contacting their support or managing your account online. If you see billing from them, it's likely for this monthly vitamin delivery service.
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Cancelling a subscription with Hiya Health is relatively straightforward as users can either email support or cancel through an online account in certain states. The process is clearly stated on their website and doesn't involve multiple complicated steps, but the necessity to email or manage through a specific portal slightly increases the effort required.
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How to Cancel Hiya Health: Step by Step
If you purchased through hiyahealth.com:
- Locate your order confirmation email.
- Find the email you received after your initial purchase.
- Click on 'Manage Account.'
- Follow the link in your order confirmation email.
- Log in to your account.
- Use your email and password to access your subscription settings.
- Find the subscription you wish to cancel.
- Look for the relevant subscription in your account settings.
- Select 'Cancel Subscription.'
- Confirm your cancellation when prompted.
- Email customer support.
Tips & Tricks for Canceling Hiya Health
- Email customer service directly to request cancellation, as the Hiya Health website does not allow direct cancellation by users.
- Send multiple follow-up emails if the cancellation is not confirmed initially; persistence often gets results, with some users reporting success after the third reply.
- Use firm but polite language in emails, clearly stating that you want to cancel immediately and expect confirmation.
- Claiming a hardship situation (e.g., job loss or financial difficulties) can sometimes expedite the cancellation process.
- Be aware that Hiya Health might try to argue or offer alternatives like decreasing subscription frequency instead of canceling. Stand firm on cancellation.
- Timing your cancellation requests before the next billing cycle is ideal; however, shipments may still arrive if orders were already processing, so request refunds if needed.
- Escalate by mentioning disputing charges with your bank if customer service is unresponsive or continues billing after cancellation requests.
- Use all available contact methods mentioned by the company such as email, text, or web contact forms to increase chances of getting through.
- Do not rely on automated website options as cancellation often redirects back to manual contact with customer service.
- Insist on a confirmation email for cancellation and keep records of all communication in case of billing disputes.
Hiya Health Customer Service Info
If you need assistance, here's how you can get in touch with Hiya Health's support team.
Cancel Hiya Health Script
Script
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Dear Hiya Health Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Hiya Health. After careful consideration, I have decided to discontinue my membership due to personal reasons that no longer align with my current needs.
I would appreciate your assistance in processing this cancellation promptly. Thank you for your understanding and support.
Best regards,
[Your Name]
Frequently Asked Questions
Hiya Health's subscription automatically renews every 30 days, charging you for each new period until you cancel. You can cancel at any time by emailing support@hiyahealth.com or via your online account (in certain states). Upon cancellation, your subscription ends immediately, no further charges are made, but fees paid are non-refundable. Refunds are only given in limited cases and not on discounted orders.
To cancel your Hiya Health subscription, you typically need to manage your account through the link provided in your initial order email or by emailing their support at support@hiyahealth.com. It appears that access to your account may require a password, as standard practice for subscription accounts, although direct password requirements for cancellation weren't explicitly mentioned. If you need to reset your password, you can do so here: https://partners.hiya.com/ForgotPassword. It's best to have your login details handy when managing your subscription for a smooth process.
- Difficulty in canceling subscriptions despite claims of easy cancellation anytime.
- Cancellation requires sending multiple emails or texts to the company, customers feel they are put through "hoops."
- Continued shipments and charges occur even after cancellation attempts.
- Subscription renewal dates vary monthly without clear advance notice.
- Pricing after initial discount is higher and was not clearly stated at purchase.
- System limitations that cause orders already processing cannot be stopped or modified, leading to charges post-cancellation.
- Subscription terms are hard to find or unclear at purchase, described vaguely as "recurring total" rather than "subscription."
- Slow or complicated refund process, sometimes requiring return of unopened products at customer's cost.
- Confusing, stressful, or unethical communication process from the company.
- Complaints of frustration with the process and customer service despite eventual cancellation and refunds.
Hiya Health subscriptions automatically renew every 30 days, and you are charged for each period until you cancel. You must cancel before the renewal date either by emailing support@hiyahealth.com or, in select states, via your online account. Be aware that all fees are non-refundable—including for shipments not received after cancellation—and discounted or promotional orders do not qualify for refunds. This means you could be charged for an additional period if you miss the cancellation window, and refunds are at their sole discretion. So, it’s important to cancel on time to avoid unwanted charges and note that their refund policy is very strict.
Before cancelling your Hiya Health subscription, know that your subscription renews automatically every 30 days and will continue charging until you cancel. You can cancel by emailing support@hiyahealth.com or through the online portal in select states before the renewal date to avoid the next charge. Upon cancellation, you will lose access to the monthly delivery of fresh pediatrician-approved vitamins, which are designed to help teach healthy habits to children. There are no refunds for future shipments after cancellation, and any outstanding supply will still be sent to you. Additionally, the subscription has no fee beyond product and shipping charges, and returns are rarely allowed unless unopened and meeting strict criteria.
- Name associated with the account
- Email address used for registration
- Order number or subscription ID (if available or requested)
- Access to your Hiya Health online account (for self-service cancellation through the portal)
- Cancellation request sent to support@hiyahealth.com (for email-based cancellation)
- State your intention to cancel (explicitly mention you wish to cancel your subscription, membership, or bill)
- Reason for cancellation (if requested)
We've actually written a step by step guide on how to get a refund from Hiya Health. Check it out!
The Easiest Way to Cancel Hiya Health
If you’re frustrated trying to cancel your subscription, membership, or bill from Hiya Health—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Hiya Health?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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